Lee R. Baptiste

Home 646-***-**** Work 917-***-****

St Francis College, Brooklyn, New York

B.S., Communications Economics

OBJECTIVE - To pursue a position as a territory manager and build for businesses while working from home. Career Highlights-

• Worked remotely 5 days a week, traveled to Microsoft headquarters once per quarter to discuss activities in the field and promotions.

• Successfully coordinated events for company such as Microsoft Device Night, MTV awards with 1020 Lumia products, and Windows 10 rollout Campaign.

WORK EXPERIENCE

1/14- Present Microsoft(Virtual)

Territory Manager (Remote)

• Obtained and proactively maintain an expert level of product knowledge, focused on device and operating system. Proactively explore for knowledge gaps & product perception in order to demonstrate features/benefits of products, and answer questions about devices to facilitate a higher level of expertise for customers.

• Build and maintain relationships with key account personnel, Meet/ride with channel managers, district managers and indirect sales teams to identify opportunities Utilize proprietary reporting tools on a daily basis. Reporting accurately on all field activity within reporting tools including, but not limited to Store Visits, Display Compliance, One on One Meetings, Informal/Formal Training initiatives, Assisted Selling Scenarios, Market Events, Off-Site Events, CRM Meetings, PTO, extraneous travel, etc.

• Delivered one-on-one or small group training to Retailer Sales Specialists on the clients products, current promotions, sales tips, competitor differentiators, visit and train telesales centers (Not required in all markets)

• Drive Client product sales through customer interaction. Responsible for traveling through a city wide territory and outside territory.

• Conducted tradeshows, CES, training through Northeast region. Maintaining territory database to ensure it is current and accurately reflects point of retail.

• Identifying and developing new opportunities to grow Microsoft product buy-in with key partners through recurring training activities and brand promotion.

• Presented information using a variety of instructional techniques or formats, such as role playing, simulations, team exercises, group discussions, videos, or lectures.

• Responsible for deploying Field Sales Force Representative certifications, delivering classroom, in- store and webinar training sessions. Localize training plans and presentations for the launch of new products. Travel the Northeast to train on new products for carrier retail partners, indirect accounts and Field Sales Force Reps.

08/12- 1/14 Nokia (Remote)

Territory Account Manager

• Conducted and supervised one-on-one, or large venue training to Retailer Sales Specialists on the client’s products, current promotions, sales tips, competitor differentiators.

• Trained representatives on how to answer questions, about devices to facilitate a higher level of expertise to enhance knowledge and demonstrate features and benefits of the product.

• Supervised and coordinated events for various Clients such as Warner Bros, H&M, Verizon, AT&T and T-Mobile.

• Effectively map and route territory to ensure that all locations are visited with in a precise manner.

• Reported all daily field training done on a daily basis consisting of marketing events, off site events, Formal training and CRM meetings.

• Build and maintain strong relations with account personnel, channel managers, district managers and indirect sales teams across the New York Market.

• Partnering with Nokia account managers to support and promote regional sales incentives through retail training.

09/12 08/12– T-Mobile. New York NY

Business Specialist Manager

• Coached associates in building relationships with customers and understanding their needs.

• Identified and developed new opportunities to grow T-Mobile business product buy-in with key partners through recurring training activities and brand promotion.

• Developed relationships with vendors and account managers in assigned territory. TECHNICAL SKILLS

System knowledge: Direct Marketing Microsoft Office Sales Telecommunications CRM

Telecommute Outlook Remote work Marketing Communications, Brand development, Account Management. Final Cut Pro, Adobe Cs Suite, Virtual Work, SalesForce CRM and Microsoft Access.

Contact this candidate