Robert C. Phinney 843-***-**** (cell)

*** ***** ***** *****

Aiken, SC 29803 acwxew@r.postjobfree.com

Quality Assurance Engineer/Manager

A proven, proactive team leader and quality assurance professional with a record of identifying challenges and aggressively initiating solutions supporting company and customer objectives. Experience includes:

Statistical Analysis

Root Cause Analysis

FMEA

Gage/Fixture Development

Control Plans

Training & Team Building

Systems Auditing

Customer Satisfaction

PPAP Submissions

AIAG and APQP Quality Standards

Design & Launch

Metal Stamping

Machining/Mill Work

Powder Coating

Supplier Development

Plastic and Metal Injection Molding

Heat Treat

Summary of Key Accomplishments

Successfully developed and implemented critical quality control procedures for TS16949.

Fully involved with Black Belt teams to reduce lead-time of supplier delivery of components.

Developed & Deployed an SPC program for the Aerospace industry to monitor key characteristics, improving product quality and ensuring customer satisfaction.

Led the quality initiative on the platform teams for the Hyundai I4 cylinder blocks, Nissan V6 engine blocks and various Ford, General Motors and Chrysler programs. This responsibility involved all phases of the launch process: design, prototyping, testing, pilot and manufacturability and follow-up.

Implemented daily lean management practices leading to the elimination of several non-value added assembly processes and increased throughput without additional manpower.

Strengthened customer confidence and satisfaction by analyzing and resolving several chronic issues that repeatedly undermined our credibility as a supplier.

Initiated weekly program status reports and metrics to upper management, including recommendations for areas of improvement.

Trained associates throughout the organization in the QA/QC concepts and applications.

Successfully launched the Ford F150 Pick up radiator support program, Ford Expedition/Excursion U22X program, and the Ford Super Duty Truck P356 program for Meridian Magnesium Products and maintained zero PPM.

EMPLOYMENT HISTORY

Club Car: Evans, GA 2015 – 2016

Tactical Supplier Quality Engineer/Quality Assurance Lab Supervisor:

Ownership of Supplier Quality from receiving inspection through the entire process to receipt at customer.

Drove the corrective and preventative action process to ensure proper closure of issues.

Gather and analyze failure data to drive continuous improvement activities with Club Car engineering, manufacturing and support teams.

Serve as a technical advisor to Commodity SQEs to help drive continuous improvements in the supply chain.

Updated and re-established the Gage Calibration system.

Re-established the Metrology Lab by updating the measurement equipment and hired a Metrologist.

HP Pelzer: Thomson, GA 2013 - 2015

Quality Assurance Manager:

Managed a team consisting of 18 inspectors/auditors and 3 Liaison Engineers.

Knowledgeable in establishing quality standards relevant to TS16949, APQP, PPAP submissions, and gage development.

Re-established the TS16949 standards and regained certification.

Re-established VDA certification.

Experienced with internal auditing, lean manufacturing, root cause analysis, statistically designed experiments, complaint investigations, SPC, calibration management and advanced statistical analysis.

Established weekly conference calls with our OEMs to ensure we are addressing any quality/logistics issues they might have.

Developed quality KPIs to monitor how the company is doing in reaching their goals.

Autoneum: Aiken, SC 2012 - 2013

Quality / Supplier Engineer:

In charge of the Mercedes, BMW and Volkswagen programs and the sub-suppliers.

Responsible for coordinating and submitting PPAP packages and internal/external corrective actions.

Write and implement work instructions, procedures and forms and train the operators to the new instructions/procedures.

Perform various audits internally and at the suppliers.

Established quality documents such as FMEAs, control plans and process flow charts relevant to APQP. This was done internally and at the suppliers.

Active on various teams to reduce scrap and increase productivity.

Eliminated a 2-year backlog of unfinished PCRs, PPAPS, ISIRs and CARs.

Re-established good working relationships with our customers and suppliers.

Championed a team to prepare the company for a TS audit and 3 VDA audits.

Assumed quality managerial duties when manager is unavailable.

Nemak: Sylacauga, AL 2010 - 2012

Quality / Supplier Engineer:

In charge of the Nissan and Hyundai programs internally and suppliers.

Responsible for coordinating and submitting PPAP packages and internal/external corrective actions.

Write and implement work instructions, procedures and train the operators to the new instructions and procedures.

Perform various audits internally and at the suppliers.

Established quality documents such as FMEAs, control plans and process flow charts relevant to APQP.

Active on various teams to reduce scrap and increase productivity.

Zapp Precision Wire, Inc: Summerville, SC 2008 - 2009

Quality Engineer/Manager:

Updated Quality Department to automotive standards and to harmonize it with the parent company’s Quality Department in Germany.

Received training at the parent company to learn the wire industry, SAP, and corporate management systems.

Established quality standards relevant to TS16949, APQP, PPAP submissions, and gauge development.

Supervised 3 Quality Technicians and helping to develop their skills in quality assurance.

Developed an employee training program that focused on reaching and maintaining quality goals.

Meridian Magnesium Products of America: Eaton Rapids, MI 2003 - 2008

Quality Assurance Engineer:

Managed the quality for new automotive programs and prototype development.

Liaison with 5 Ford Assembly Plants and BorgWarner.

Established quality standards relevant to TS16949, APQP, PPAP submissions, and gage development.

Supervised 5 Quality Technicians, helping to develop their skills in quality assurance.

Education

B.S. Industrial Technology Degree

Grand Valley State University – Allendale, MI

B.S. Automotive Technology Degree

Ferris State University – Big Rapids, MI

Additional Professional Training

Six Sigma Training

Certified Quality Engineer

ASQ Certified Quality Inspector/Tech

Leadership Development Training

Green Belt Certification

ISO/QS/TS Lead Auditor Training

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