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Customer Service Management

Bronx County, New York, United States
October 05, 2016

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John Laurenzo Jr.

*** ******* **** **** *******, R.I. 02865

Phone: 401-***-**** Email: General Manager / Food & Beverage Director / Executive Chef To successfully utilize appropriate methods and a flexible interpersonal style to help build a cohesive team and facilitate the completion of team goals SUMMARY OF QUALIFICATIONS

Senior Executive/Corporate Officer with extensive experience in startups, budget management, negotiations, forecasting, marketing, sales, customer service, and business development. Proven ability to implement effective policies and procedures, enhance productivity, and increase efficiency. Solid record of growing revenues while reducing operating costs. Consistently meets or exceeds all revenue goals. ACCOMPLISHMENTS

● Successfully managed Camille’s Roman Garden for 10 years - the first family owned upscale gourmet Italian restaurant in Rhode Island, including updating and revising lunch, dinner, banquet menus, and wine lists. Responsible for all inventory, food and liquor costs, as well as payroll and profit & loss reports.

• Successfully assisted in managing all aspects of a multifaceted Catering Service, including maintaining close relationships with many of the surrounding hospitals, doctors’ offices, and pharmaceutical representatives to achieve more revenue.

• Successfully managed all aspects of the kitchen at Sharx Bar & Grill/ 505 Tapas Bar & Lounge. Worked closely with the kitchen owner, and maintained a very good rapport with all customers. Additionally, created and revised both menu items and daily specials with all managers and wait staff.


Cortland Place Assisted Living

rector: F ebruary – November 2015

Briarcliff Manor Assisted Living

013 - 2015

• Daily duties include preparing high quality, palatable, visually appealing and appetizing food following current standards, guidelines and regulations in accordance with the approved menu provided by the Culinary Services Director

• Train/mentor new employees

• Knowledge of the names, room numbers and dietary needs of all residents, some of which require special diets and dietary restrictions

Carters Catering at Sharx Bar & Grille/ 505 Tapas Bar & Lounge 08 - 2013

• Ran day-to-day operations in the kitchen at Sharx Bar and Grille/ 505 Tapas Bar and Lounge The Bridge at Cherry Hill Assisted Living

ber 2008 - 2013

• Daily duties, include: staffing, scheduling, knowledge of dietary needs of all 98 residents including special needs, names and room numbers

Eagle Nationwide Mortgage

● Top loan officer for three years in a row

• Average monthly revenue $75,000

• Responsible for hiring and maintaining the daily operations as Sales Manager Sharx Bar & Grill

• Oversee all day to day operations

• Calculating food and liquor cost P&L on a weekly basis

• Regulating food and liquor inventory and maintaining staff Eat with the Fishes


• Responsible for full day to day operations that includes management of the entire staff and Complete inventory of food and liquor

Eclectic Grill

• Assumed all management responsibilities

Camille's Roman Garden

• Family owned business that involved multiple duties which included FOH and BOH, chef, waiter, bus person, dishwasher, bartender and management throughout the years. EDUCATION

Rhode Island College - Providence, RI (1987 – 1989) Berkeley College of Music – Boston, MA (1990 – 1992) Associates Degree Music Performance, Music Business, Production and Film Scoring COMPUTER SKILLS

Windows 98-XP, MS Office, Publisher, Outlook, Excel, Credit Software, Point, and more SPECIAL SKILLS

Prolific reader of food related material and any related topics John Laurenzo Jr.

149 Jenckes Hill Road Lincoln, R.I. 02865

Phone: 401-***-**** Email: October 4, 2016


I’m a successful business management professional with a consistent track record of business startups, in a diverse market of consumer goods and needs. I would like to bring my strong background of success to your organization.

I offer a unique combination of hands on administration and food related experience that maximizes department effectiveness. My experience is extensive and diverse – from new business start up to the successful turnaround of established operations throughout the greater Rhode Island area. I’m a proficient all around management practitioner with a highly applicable background and exceptional leadership, communication, presentation, and team-building skills. I offer more than 20 years of solid hands on management and kitchen experience, which would ultimately assist you in your business. The achievements outlined in my resume are indicative of the quality and caliber of my professional background. I would greatly appreciate the opportunity to be included on your management team. I am looking forward to working side by side with you and bringing my talents to your organization. Should you require any additional information, I can be reached using the contact information listed above. Thank you very much for your consideration. Sincerely,

John Laurenzo Jr.


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