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Administrative Assistant Executive

Denver, Colorado, United States
October 05, 2016

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Lisa M. Irvin

**** **** ******** ******, **** F-*

Englewood, CO 80111



Attn: Human Resources Department

Please find enclosed a copy of my resume for your review and consideration for an Executive or Administrative Assistant position with your organization. The enclosed resume provides information detailing my background and abilities. I am confident that upon review of my qualifications, you will find that I am the ideal candidate for an available position with your company.

My background encompasses more than fifteen years of experience in administrative assistance, office management, and information system support within diverse business environments. My responsibilities have involved coordinating a variety of business operations, including internal and external liaison functions, travel arrangements, special projects, calendar maintenance, confidential records management, meeting scheduling, in addition to providing secretarial services. The attached resume will provide you with greater detail regarding both my responsibilities and achievements.

You will find me to be an energetic and highly personable administrative assistant with excellent communication, problem-solving and decision-making capabilities. I have established a reputation for efficiency, integrity, dependability, diplomacy, and professionalism. Throughout my career, I have consistently been recognized for dedication and commitment to excellence in job performance. Some of my greatest strengths include a talent for coordinating multiple tasks, and meeting demanding deadlines.

I am confident of my ability to be a valuable asset to your corporation and would welcome the opportunity for a personal interview at your earliest convenience. You may reach me at the above telephone number or mailing address.


Lisa M. Irvin

Lisa M. Irvin

9887 East Peakview Avenue, Unit F-9

Englewood, CO 80111



Self-starting multitask oriented individual motivated to be productive and a major contributor.

Diverse experience in a variety of administrative assistant responsibilities.

Strong organizational, facilitation, communication, and problem-solving skills.

Ability to accurately assess organizational needs and implement administrative procedures.

Talent for coordinating multiple projects and meeting demanding deadlines.

Works equally well independently or as a team player.

Poised and competent as a professional business representative.

Proficiency with PC’s and a wide range of commercial software.


Administrative Assistant/Office Manager for Technetix, Englewood, CO 2/2016 to 5/2016

Supported 2 Directors to include: Expense reports, travel arrangements, vendor and contract management

Created filing systems for office and warehouse, catering for staff, ordered kitchen, janitorial and office supplies

Business Support Analyst for Kaiser Permanente, Denver, CO 10/2014 to 12/2015

Accurately process electronic medical membership files to include Manual file compare, Auto file compare, Change, Full, Premium and Hawaii files. Report fatal and non-fatal errors.

Analyze, research and resolve Health Record Number discrepancies for members.

Software utilized in position includes Common Membership, Macess, Access, CSC GAE, and Lotus Notes.

Administrator to VP of Sales for Horan & McConaty, Aurora, CO 7/2014 to 9/2014

Accurately input and submitted Personal Information Registers as well as Preneed Trust, Insurance and Medicaid contracts into Great Plains software.

Professionally answer Preneed department phones for seven locations, assist clients with contract issues.

Organize Peace of Mind sessions for sales counselors, compile counselors’ monthly sales revenue, managed credit card transactions, checks and receipts for accounting department.

Data Entry Clerk for Lockheed Martin, Englewood, CO 2/2014 to 4/2014

Antarctic Support Contract - Maximo Data Conversion Project.

Responsible for accurately editing Inventory records in Excel software.

Administrative Assistant II for Cricket Greenwood Village, CO 6/2012 to 9/2012

Provide support for a Vice President, Assistant Vice President and staff of 40.

Create Pivot Tables of department projects for use in weekly management meetings.

Responsible for arranging travel, completing expense reports, scheduling conference rooms for departmental meetings, onboarding new employees, meeting minute dictation and distribution, order office supplies.

Coordinated accounts payable and receivables through Oracle for invoicing.

VOIP Order Support Specialist for Verizon Business, Highlands Ranch, CO 9/2011 to 5/2012

Responsible for accepting orders directly from sales, verifies the order and submits to downstream systems for LNP processing.

Supported the installation and activation of core and strategic products i.e. PIP, VOIP and TI services.

Coordinate implementation between customer and account team.

Provided customer service throughout the implementation process including ownership of all customer and account team communication.

Responsible for accurate order entry and overall monitoring of the order, escalation management where necessary to drive CDDD. Create CSR’s for VOIP/IP Trunking.

Office Assistant for Belfor Environmental, Denver, CO 2011

Utilize Timberline Accounting software to create invoices, accounts payable/receivable, verify payroll, new job creation and job costing. Back-up Receptionist and Office Manager for breaks.

Lisa M. Irvin

9887 East Peakview Avenue, Unit F-9

Englewood, CO 80111



Account Administrator for Great West Life, Greenwood Village, CO 2011

Accurately process 401k distributions, rollovers, IRA withdrawals, and plan terminations.

Receptionist/Administrative Assistant for Passtime, Littleton, CO 2010

Professionally answered 6-line phone system and routed calls appropriately.

Analyzed prices for lowest cost to employer. Purchased office and kitchen supplies.

Provided travel arrangements to management, faxing and filing of invoices, and catering.

Administrative Assistant for American Humane Association, Englewood, CO 2008 to 2009

Provide support to Vice President and Training Staff.

Track CEU credits for class attendees. Mail certificates of credit hours to attendees.

Manage preparation, registration, equipment needs, hotel arrangements, curriculum handouts, catering and conference room set up for Colorado Supervision Training courses.

Contact agencies for co-sponsorship of FGDM Conference and track participant’s enrollment.

Maintain department calendar, employee’s time off and offsite meetings.

Complete time cards, expense reports, and travel arrangements for offsite staff.

Provide meeting organization to include scheduling conference rooms, conference calls to include pass codes and dial in numbers.

Executive Assistant for OppenheimerFunds, Centennial, CO 2000 to 2006

Provide support for a Senior Vice President (SVP) and staff of 180.

Effectively completed travel arrangements to include business meetings, off-site courses, conferences, and personal travel.

Enter and track employees’ time off in Ceridian. Daily calendar maintenance. Printed various reports for staff.

Provide meeting organization for sites in NY, Rochester, Boston and Denver office to include: Establishing dial-in numbers and pass codes for conference calls; meeting invitations; scheduling conference rooms; catering needs, equipment and conference room set-up.

Confirmed for accuracy to the Human Resources department employee’s correct departments, cost centers and managers prior to HR rolling out a new Performance Management System to all employees.

Maintain office supplies, equipment maintenance, organizational charts, and invoice preparation.

Initiate new hire forms, security access approval, computer and phone installations, move requests, equipment requests, seating arrangements, software licenses, and name plates. Also coordinated internal office moves for departmental employees.

Distribute payroll, mail, attendance reports, annual benefit packages and meeting minutes. Input employees training into LMS system database. Coordinated event planning for department and upper management staff.

Obtained required documentation to process accounts payable and receivable for departmental invoices.

Provided back up to the CEO, Executive Assistant and Board of Directors.

Technical Skills

MS Office applications, Visio, WordPerfect, QuickBooks, Lotus Notes, Type 70 wpm; 10 key/touch


General Studies, Kellogg Community College, Battle Creek, MI – 25 credit hours

Steno/Clerical Program, Calhoun Technology Center, Battle Creek, MI

References furnished upon request

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