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Customer Service Management

Alexandria, Alabama, United States
October 05, 2016

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Mark P. Holder

*** ******** ***., **********, ** 36250 256-***-****

Summary of Qualifications

Multifaceted leader and innovator with proven experience in the administrative, clerical, employee training and management, manufacturing, and records and inventory management areas. Key skills include:

Instructor-led Training


Customer Service

Inventory Management

Records Management

Microsoft Office Programs

Project Management

Presentation Management


Clerical & Administrative

Imaging Configuration

Profit & Loss (P&L)

Product Testing

Analysis & Reporting


Professional Experience

Principal / Operations Manager C&C Industrial Sales (CCIS), Lincoln, AL 8/2007 to 8/2016

Reconstructed and tested applicators for paint line at Honda Manufacturing of Alabama(HMA).

Maintained records of rebuilt applicators, including history of repairs, cost analysis, origin of product failures, and a minimum inventory of parts needed for projects, by utilizing Microsoft Excel program for better efficiency and organization.

Supervised and scheduled a team of three employees, including myself, in daily production activities.

Performed as a liaison between CCIS and HMA, relaying information regarding projects and expenses associated between both parties.

Prepared PowerPoint presentations for potential clients of the rebuild program, ensuring all information and project processes were conveyed clearly and thoroughly.

Trained new employees on the rebuilding process to guarantee the best quality work on all projects.

Presentation Administrator Ohatchee Church of Christ, Ohatchee, AL 2/2004 to Present

Operate and maintain presentation equipment during church assemblies, utilizing PowerPoint and Easy Worship systems.

Train and manage additional employees in appropriate and precise presentation principles.

Created and currently maintain archived presentation files for future use and easy access for all church employees.

Organize weekly worship schedules and prepare church bulletins, ensuring all church attendees receive the most current information available for all church activities.

Directly assist the Pastor with sermon presentations, guaranteeing optimum quality and effectiveness of his weekly messages to the congregation.

Document Control Center Technician Westinghouse-Anniston, Anniston, AL 12/2004 to 8/2007

Configuration Management Clerk Westinghouse-Anniston, Anniston, AL 7/2000 to 11/2003

Processed, distributed, and maintained Operating and Administrative procedures for the company and its employees.

Managed and maintained an inventory of supplies and a database of company records utilizing Microsoft Access program, enabling the organization’s employees to complete all assigned tasks effectively and efficiently.

Compiled monthly productivity statistics reports for management review.

Performed imaging functions including scanning, verification, and archiving of all Operation Activity documents, as well as, manipulated and printed large-format documents for Configuration Management successfully.

Trained and assisted employees in imaging and documentation software, including Adobe Acrobat, Microsoft Word, Excel, PowerPoint, and Access.

Prior Experience

General Manager Carmike Cinemas, Anniston, AL

Type Setter & Proofreader Federal Stamp & Seal Company, Atlanta, GA

Education & Certificates

Associates in Industrial Electronics

Ayer State Technical College (now Gadsden State Community College), Anniston, AL

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