Roles:

Program Manager

Project Manager

Vendor Relations

Budget Forecasting

Change Manager

Strategic Planner

Implementation Coordinator

Java Developer

QA Manager.

Business Analyst

Performance Test Consultant

Tools/Methods:

Sarbanes - Oxley

Waterfall

DMAIC

Afterburner

CMM

Rational

IEEE

Data Warehouse Iterative

Agile

PMBOK

SDLC

Nexus

MS Visio

MS Project

Industry Application:

Healthcare

Insurance

Banking

Financial

Human Resources

Securities

Merger

Education:

BS Computer Science /Accounting

Rhode Island College

May 1992

Experience Summary

Senior program manager professional with over 18 years of experience in all facets of Software Development Life Cycle (BA, developer, QA, PM). Creatively utilizes project management skills and methodologies to accomplish assignments successfully meeting expectations of clients on time, on or under budget while meeting internal and external standards. Created project plans to include, resource management, resource and task leveling, cost analysis, allocating and managing budgets and forecasts. Strong with PMBOK, Six Sigma, and Agile. Able to travel up to 100% domestically.

Skills Inventory

Project Management:

Statement of Work and Project Charter

Documentation Management

Project Planning & Development

Risk Management & Mitigation Strategies

Issue Management & Action Plans

Communication Management

Contingency Planning

Resource Management

Vendor Selection & Management

Forecast and Budget Management

Implementation/Deployment

Project Closure

Best Practices and Lessons Learned

Analysis/Design:

Operational Analysis and Process Improvement

Assessment and workflow for project scope

Create process flow diagrams using cross-functional swim lanes

Facilitate requirements review and sign-off sessions

Data Analysis, Data Modeling – Conceptual and Logical

Schedule and facilitate meetings, minutes, tasks, and resources

Vender selection

End-user training

Work Experience

Elavon July 2015 – Present

Senior Project Manager Atlanta, GA

I was hired to manage several projects (10) from an IT perspective within Risk, Compliance, and Regulatory department, with impacts to Canada, US, and South America.

Managed workstreams: Legal, Operations, Risk & Compliance, Product Management, Sales, and Marketing

Communicated and Presented to senior executive management

Lead the efforts for the bi annual regulatory programs set by card associations known as April and October Regs

Updated projects / programs Work Break Structures through Clarity and Workbench

Managed Risks and Issues log for the programs

Synovus Oct 2014 – July 2015

Senior Program Manager Atlanta, GA & Atlanta, GA

I was hired to execute a large program (50 initiatives) directly related to retail banking including; opening and closing branches, developing internal incentive programs, reengineered banking operations and products, including merchant services, as well as a few ancillary efforts using Afterburner methodology.

Managed 4 resources to maintain scope and schedule for the program

Managed workstreams: Legal, Operations, HR, Risk & Compliance, Product Management, Lending Center, Private Wealth, Sales, Marketing, Retail Banking, Commercial Banking, etc.

Communicated and Presented to senior executive management

Aligned key stakeholders from across the organization to ensure proper collaboration

Managed activities to ensure project goals are in line with corporate and business goals and objectives

Participated in annual planning sessions to ensure projects are captured, tracked and aligned with corporate business goals and objectives

Bank of America Merchant Services Jan 2013 – Oct 2014

Senior Program Manager Atlanta, GA

I was hired to manage a portfolio of 12 projects and programs one of which was to generate a new payment processing corporation in Canada that is now used as a model / template for both program/projects and international expansion opportunities. This particular program consisted of 16 workstreams between three separate corporations (Bank of America (BANA), First Data (FD), and Bank of America Merchant Services (BAMS).

Managed and Controlled a budget of 7MM for the portfolio

Organized, Directed, and Coordinated planning and execution of all activities

Communicated with all levels of management including third party vendors

Delivered several highly visible solutions

Devised and Controlled program structure

Set direction on process improvement opportunities

Maintained scope and schedule for the portfolio

Managed projects with cutting edge business products that set the stage for competitors

Provided weekly status to senior executive committee – BANA, BAMS, FD

IMG World Feb 2012 – Dec 2012

Senior Program Manager Atlanta, GA

The scope of work was to assess 3 red projects, strategize go to green plans, and drive them to close using basic waterfall methodology with Agile development cycles. The projects were Microsoft Dynamics CRM base with several custom pages, which integrated with 4 external systems utilizing Cloud storage

Managed 22 resources both onshore and offshore

Implemented governance and accountability with PMBOK standards while moving to an agile environment.

Configured and Rolled out Atlassian tools (JIRA, Greenhopper, Confluence, Crucible, and Fisheye)

Drove Issues to resolution and mitigated risks

Developed complex WBS that links all projects and programs into an overall timeline/resource pool using MS Project

Maintained and Controlled Scope, Schedule, Cost for program

Managed 4M in budget for the portfolio

Orchestrated Proof of Concept activities

ADP Feb 2011 – Feb 2012

Senior Project Manager Atlanta, GA

The scope of the project was to build a new application to replace a legacy system, utilizing a mixture of Agile and PMBOK methodologies throughout several development cycles. The technical environment consisted of Java, Oracle storage on Cloud, Progress, Netsecure, within several portals.

Managed 7-person core team with a total of 25 resources within 3 teams located in India, Brazil and United States.

Managed a budget of 3M

Drove Issues to resolution and mitigated risks

Managed SDLC using customized methodology which was a blend of Agile and waterfall

Facilitated several workshops to understand the business needs from a customer point of view.

Ensured traceability from project charter through design and into coding, testing, and implementation

Provided daily direction, motivation, and support to teams

Bank of America Sep 2010 – Feb 2011

Change Manager / Project Manager Atlanta, GA

My position at Bank of America was to manage a project that allows both consumer and commercial clients to self-service their loan accounts utilizing online portals. The technical environment consisted of Java, Oracle using iframes.

Managed 15 core resources within 2 organizations in the bank with 65K of work effort hours, and 8 impacted systems with 1.5M in budget

Executed DMAIC Six Sigma project phases

Organized ‘mini’ PMO to handle the complexities of navigating through two different organizations within Bank of America

Lead and presented several meetings that include senior leadership, stakeholders, sponsors, as well as core project team

Managed risks and issues

Utilized IMAP for document control and traceability

Managed monthly forecast and budget control activities

Wells Fargo Advisors Sep 2009 – Sep 2010

Project Manager – Wells Fargo / Wachovia Merger Charlotte, NC

My position at Wells Fargo Advisors was to manage two large projects under the Wells Fargo and Wachovia merger work effort. The technical environment consisted of numerous platforms and technologies including: Mainframe, JAVA, Oracle, DB2, UNIX, Data Warehousing, and Telephony.

Managed 2.5M in budget

Managed 6 core resources and 45 resources from 35 impacted systems, including vendor applications

Managed monthly forecast and budget control exercises

Lead and facilitated status meetings, daily status calls, working sessions with all resource levels

Executed project contingency planning processes

Executed change management process

Ensured proper documentation throughout lifecycle ensuring SOX compliance standards

Managed projects utilizing a customized waterfall methodology from Initiation to Close out

Organized and orchestrated numerous implementation events

Created presentations for all levels of resources to communicate status, timeliness, project health, and etc.

Bank of America Jul 2008 – Aug 2009

Technical Delivery Manager Charlotte, NC

My position at Bank of America was to provide senior level project management skills in regards to the technology in the Initiative Delivery Contact Centers Technology group utilizing the DMAIC methodology. The projects encompassed call recording technologies using the NICE systems (Storage Center, Business Analyzer, Loggers, MS SQL, etc.) as well as Aspect and Witness systems.

Created presentations for all levels of resources to communicate status, timeliness, project health, and etc.

Managed estimation and budget tracking process throughout multiple teams for each project

Worked with Supply Chain Management to secure and approve vendor quotes as well as vendor invoicing

Monthly reforecast and budget control

Mitigated risks and issue resolution

Managed multiple parallel projects from Define through Control

Provided daily direction, motivation, and support to teams

Planned for project contingencies and anticipated variations that may affect resources, implementation, as well as revenue recognition.

Bank of America Feb 2008 – Jun 2008

Technical Delivery Manager Charlotte, NC

My position at Bank of America was to provide senior level project management skills in regards to the technology in the online banking group utilizing the DMAIC methodology. The projects utilized JAVA, Weblogic, and EJB technology.

Tracked and validated forecasting and budgets for all phases in the methodology

Weekly status and dashboard reporting

Lead technical discovery sessions with both vendors and internal application teams

Controlled and Monitored risk and issue management processes

Executed change management process

Ensured trace ability from project charter through design and into coding, testing, and implementation

Worked closely with both business partners and technical teams to drive process and deliverables

Wachovia May 2006 – Nov 2007

Project Manager Charlotte, NC

I worked on several projects a total of 9, 5 of which were concurrent – utilized two different methodologies that are internal to Wachovia, however, follows the PMP standards.

Created Statements of Work

Lead Estimating Processes

Wrote senior level presentations

Monthly project dash boarding

Attended meetings and prepared documents to obtain funding

Began several projects in the initiation phase as well as lead the team through Planning, and Execution

Initiated a few fast track highly visible projects and saw them through Implementation

Properly managed expectations of sponsors, team resources, and vendors

Wachovia

Project Manager

The project focus was to improve the current extract of testing data by automation. The project had three phases: conduct a proof of concept, rollout 7 applications to the new process, and rollout the remaining applications.

The core team consisted of 12 resources ranging from business analysis, DBA, architect, SME, and development.

Created Statement of Work

Created a business case that includes Concept Proposal, Proforma, Resource Metrics, Resource Worksheet, and Capital Worksheet.

Logged, and managed issues to resolution

Documented and Mitigated Risks

Managed a Proof of Concept with three vendors, which was scored and compared in regards to functional requirements, system requirements, and non-functional requirements.

Obtained and Calculated cost for each vendor option to include hardware, software, environment, and resource allocation

Mapped business goals to solution and vendor tool

Facilitated several presentation for all levels of resources

Wachovia Securities

Project Manager

I was brought on board to Initiate, Design, and Execute a huge data warehouse project, that consisted of over 75 source files from 3 different Vendors with a tremendous amount of advanced ETL logic. The data warehouse consists of three different types of warehousing (ODS, Normalized data warehouse, and a star schematic).

Managed 13 resources (2 Business Analyst, 3 Data Modelers, 4 ETL developers, 2 Technical Leads, and 2 QA)

Created SOW

Risk Management and Issue Resolution

Estimated Project Cost

Allocated Resources appropriately

Utilized an Iterative data warehouse approach

Aligned Project Plan with the business needs and timelines

Facilitated several presentations (kick off, architecture overview, JAD sessions, estimate, and status to Management)

CIGNA Sep 2005 – Apr 2006

Program Test Manager Hartford, CT

Was hired to coordinate testing efforts for the Medicare Part D rollout. Managed 15 testing resources across 7 departments, 2 vendors, and Medicare. Specific experience in working effectively with external vendors, guiding principles with testing processes/methods, and set direction (i.e., good leadership attributes).

Created and maintained Statements of Work and project schedules

Directed project testing by creating and publishing Project Test Strategy and Project Test Cases that address all critical aspects of the project.

Developed, reviewed test scripts to ensure they fully and accurately exercised appropriate aspects of the system and ensured a quality production system or enhancement.

Coordinated and managed project testing activities in a matrix organization, working with multiple application testing resources to accomplish common project testing goals.

Prepared project test plans for integrated projects, including prioritization, identification of dependencies and key milestones.

Compiled accurate and complete documentation that supported test plans and results.

Communicated testing status and issues to application development project manager and management.

Identified process improvements and worked closely with other CIGNA Systems departments to ensure compliance with directives.

Provided consulting assistance for quality management activities for key projects

Keane, Inc Mar 2005 – Aug 2005

Project Manager Boston, MA

Was hired to manage a team of 12 people at the tail end of a PeopleSoft implementation which focused on the EPM (Data Warehouse) module using Informatica for ETL and Cognos for reporting. Worked with the projects, contracts, G/L, and financial modules of PeopleSoft. Primary responsibility was to ensure projects/deliverables were completed on time, within budget, and according to specifications.

Created and maintained Statements of Work and project schedules

Estimated, validated, and re-estimated project tasks & schedule

Forecasted and tracked hours and timeframes of added milestones in the project

Lead project team members to ensure tasks progress according to schedule

Performed risk assessments and developed contingency plans

Coordinated issue resolution

Communicated with management of changes in project schedule

Set and managed client, team, and management expectations

Managed deliverable acceptance

Lead project review meetings

Prepared, submitted, and presented written, oral and verbal status reports to team and management

Documented, distributed, and reviewed Lessons Learned at completion of all milestones for continuous process improvement

Blue Cross Blue Shield of MA Dec 2004 – Apr 2005

Performance Strategist Boston, MA

Was hired to create and document a performance test strategy due to a change in the architecture. The new architecture consisted a J2EE platform, EJB’s, Weblogic, Sun Solaris,UNIX, and etc. Learned BCBSMA process and technology quickly and incorporated new knowledge into project scope. I gathered technical and business requirements, wrote performance testing criteria, wrote performance test strategy, risk management and issue resolution, and assessed proper counters for monitoring during performance on a unique platform which was new to BCBS and migration plan to move all applications on new platform and knowledge transfer.

CIGNA Jun 2004 – Dec 2004

Project Manager Bloomfield, CT

Worked as a project manager for Cigna’s performance testing group. I managed 5 to 6 projects per monthly release utilizing project management skills. The applications varied from mainframe, client server, and web. Utilized LoadRunner 7.8 and TestCenter, TeamQuest, Omegamon,, MXG, Strobe. I was responsible for planning scope and test design, wrote performance test plans, resource management, analyzed and wrote results report with recommendations for various audiences, and coordinated status and scheduling.

SAIC/Pfizer Oct 2003 – Jun 2004

Performance Project Manager Groton, CT

Worked as a Performance Test Lead for an integration project with 22 applications. Managed new process and resources for knowledge transfer. I designed and customized performance testing infrastructure and methodology, vendor selection and management, trained Pfizer employees on tool suite, hired and managed several resources, wrote detailed analysis for senior management.

PhoenixWM Mar 2003 – Oct 2003

QA Lead Hartford, CT

Worked as Lead on 6 internal products from mainframe to web and data warehousing projects. Utilized project management skills to coordinate projects in order to stay on track. Worked with performance testing, testing mainframe, and scheduling using ESP. I also worked in a Business Analysts capacity to transform the business requirements into technical specifications. I managed a test of several testers, wrote QA and performance test strategies, risk management and issue resolution, managed vendor relationships, mentored teams on data warehousing projects, and wrote advanced SQL statements

Hartford Life Mar 2002 – Mar 2003

QA Manager/Lead Consultant Hartford, CT

This project was a data mart with 6 ‘stars’ (models) for Case Management, Claims, Tracking, Reserves, etc. This mart has numerous sources with different file formats (Excel, Access, Oracle, UNIX, DB2,). The users access data for trending, questions, write to function via Business Objects. The back end is Oracle using Informatica for Batches, Transformation, SQL, and Stored Procedures. Assisted other projects with Automation, TestDirector framework, WinRunner scripts, and Performance Testing Practices (LoadRunner). I managed resource pool, coordinated testing efforts for all data models in the data warehouse, created testing framework, wrote testing strategy, assembly test plans, system integration test plans, performance testing plan, led business acceptance test effort, wrote advanced SQL statements, captured, analyzed and wrote summary analysis, and hired and managed resources.

TSYS/Dots Connect Feb 2000 – Mar 2002

QA Manager Marietta, GA

The project involved banking and credit card validation, backed by Total Systems. I was hired to help create methodologies for performance tuning amongst other duties and responsibilities. The system was written on a Java Thin Client using XML to completely customize the front end per client. Enterprise Java Beans were used to communicate back and forth to the MQ Box. Oracle was used as the database only for security validation and the mainframe housed all the pertinent data that the clients needed. The focus in testing was performance, functional, usability and implementation. I developed a QA department from ground zero, led vendor selection and management, devised resource modeling, set up process and standards, hired and trained employees, wrote QA and performance plans and analyzed results, and enhanced strategies for client implementation and mitigation.

State Farm Insurance Feb 1999 – Feb 2000

Test Manager Bloomington, IL

I was in charge of multiple projects for State Farm Insurance using a plethora of technology and tools ranging from AS/400, Sun Solaris, NT Cobol, Cold Fusion, C++, Oracle, Sybase, UNIX, Perl Script, and data modeling. Utilized Project Management skills, specially scheduling and coordinating events, managing cost, and created risk/mitigation strategy. I worked with numerous third party vendors and different authors. I also performed many testing tools evaluations for other clients while at Sate Farm. The focus was standardization, tool evaluations, performance, and client need. I managed several projects, wrote project plans, executed several testing tool proof of concepts, customized methodologies, and wrote performance modeling plans and scripts.

Simione Central May 1998 – Feb 1999

Quality Assurance Manager Atlanta, GA

The project’s industry is healthcare. The system allowed users to schedule home health care, manage patients, and bill all from using a hand held device. The system allowed the user to download schedules daily and upload results and updates to the data by dialing into a RAS Server. I was hired to revamp and re-structure the testing department at Simione Central. I did this by implementing both automation and refining the methodologies to work well for the company. The focus on testing was performance, data integrity, functional, and usability. I managed 9 resources, developed, allocated, and managed departmental forecasts and budgets, designed functional Quality Assurance Lab, enhanced department policies and procedures, organized and led steering committee meetings, implemented team building exercises, utilized CMM to improve efficiency, set up and implemented LoadRuner, WinRunner, and TestDirector, applied metric and measurement methodologies

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