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Customer Service Team Leader

October 05, 2016

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Curriculum- Vitae

Rahul Bhatti

#** **** ****** *******,

Zirakpur Mohali,

Punjab (Pb)

Mobile: +91-998*******,



Work in an independent and well-disciplined atmosphere. Work to grow and gain experience through working in well esteemed company.

Initial objective is to join a reputable organization requiring a dedicated and totally committed individual willing to achieve success through performance.

Professional Achievements:

1.Agilyst consulting Pvt. Ltd a subsidiary of eClerx Services Ltd.)

Job Profile :- Senior Quality Analyst

With around 1500 employees, Agilyst Inc. is providing a back end support to leading fortune 500 cable MSOs

Portfolio :- Comcast Technical Support Services

Duration :- 11 Feb 2013 to Present

Job Responsibilities:

Audit and scrubbed the ticket.

Responsible for Quality, Testing and timely resolution regarding customer complaints for Video, Internet & Phone Services (Technical).

Analysis the ticket raised by Front End.

Adherence the AHT of each and every Ticket.

Floor support whenever required.

Managing a number of high profile and valuable accounts.

Identifying key accounts by analysing their current growth, strategic importance and future potential.

Regularly updating senior managers of progress/areas of concern.

Achieving agreed targets.

Identifying the customers needs.

Conducting case studies to identify new opportunities.

Help driving performance.

Audit the calls done by internal agent.

2. Tech Mahindra Limited

Job Profile: CSE (Customer Service Executive)- Operations

Portfolio: - Airtel Postpaid Inbound Process

Duration: - May 2011 to Feb 2013

Job Responsibilities:

Handling postpaid customer.

Also Troubleshoot with customer through remotely and focus on sales.

Acting as a Team leader in the absence of Team leader and achieve the goals.

Help the other team members to achieve their targets.

Handling the escalation calls of customer.

Also Prepare the roster and day end report to upper management.

Submit the best innovative ideas to improve the process.

Academic Achievements:

Graduation from CMJ University.

10+2 in CBSE from Kendriya Vidyalaya School.

Matriculation in CBSE from Kendriya Vidyalaya School.

Technical Skills:

Business writing skills

Knowledge of Grand slam, Einstein, CRM & Remedy Applications,

Knowledge of Microsoft Office and Excel


Ability to work under pressure with proper time management.

Capability to learn quickly.

Ambitious, hard working, Punctual, always ready to learn and excel. Adaptable.

Willingness to accept the challenges and getting the end goals through sincere efforts.

Personal Information

Date of Birth : 16 July 1989

Father’s Name : Sh. Kashmiri Lal

Status : Unmarried

Nationality : Indian

(Rahul Bhatti)

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