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Administrative Assistant Customer Service

New Orleans, Louisiana, United States
October 06, 2016

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Jerobbin J. Ker

**** ****** ****** *** *******, La 70116

Phone 512-***-****



Administrative support professional offering versatile office management skills and proficiency in Microsoft Office programs. Strong planner and problem solver who readily adapts to change, works independently and exceeds expectations. Possesses ability to juggle multiple priorities and meet tight deadlines without compromising quality.


Police, Fire, EMS, and Emergency Dispatcher (IAED) Certified

U.S. Army Adjutant General School – Fort Jackson, South Carolina

Administrative Assistant: 240 contact hours


Orleans Parrish Communication Dispatcher 05/2016 - 10/2016

Operate a multi-line telephone console system, alerting system, and TDD system for the deaf and hearing-impaired

Translate information to the appropriate codes

Determine and assign the level of priority of the call and enter the data into a computer-aided dispatch system for radio dispatch purposes

Ask vital questions and provide pre-arrival instructions for emergency medical calls

Monitor and operate computer equipment

Receive and respond to a variety of emergency and non-emergency services and complaints

Ask questions to interpret, analyze and anticipate the caller’s situation as to resolve problems, provide information, dispatch emergency services, or refer callers to other agencies

Dispatch and coordinate the responses of public safety agencies

Identify appropriate number and type of equipment or apparatus to dispatch

Enters and modifies information into local, state and national computer databases

Seton Medical Center Senior Clerk II 10/2012-July 01, 2015

*Collect patients medical records from all nursing stations upon discharge

*Prepare chart covers for all medical records received for In/Out patients daily

*Pull records for Doctor dictations

*Answer telephone lines\

*Retrieves discharged medical records from various nursing units and ancillary departments

*Assists in reconciling retrieved medical records against patient discharge listings to ensure receipt of all records within twenty-four (24) hours of discharge/visit

*Files and/or re-files medical records as required

*Retrieve requests and returns paper records from off-site storage as applicable

*Retrieves and prints medical records from microfilm (as applicable)

*Photocopies paper medical records as requested

*Maintains or exceeds established productivity standards while achieving or exceeding established requirements for accuracy

*Assists in maintaining all equipment and supplies required in the provision of services in optimum operational status

*Practices and adheres to the “Code of Conduct” philosophy and “Mission and Value Statement”

*Other duties as assigned

Peak Performers Temp Agency Clerical Assistant/Recovery/Data Entry II DPS 01/2011-10/2012

*Reviews and evaluates a variety of application, supporting documents and various databases to determine eligibility of applicants.

*Applies established departmental procedures and regulations and knowledge of statutory requirements to assure accuracy and completeness of data.

*Maintains records associated with license, permit and registration application, fee payments, and completes necessary procedures to approve or deny applications.

*Utilizes word processing software to compose correspondence and form letters, design forms, and assists in drafting office procedures and operational guidelines.

*Reviews and verifies new and updated information from a variety of sources to determine continued eligibility for current or pending licenses, which includes passport photos, citizenship, naturalization and resident cards, related training, and experience, look up State Identification (SID) numbers in Computerized Criminal History (CCH).

Operates a personal computer in a local area network configuration and using several software and imaging systems to query, enter, retrieve and delete data stored in the licensing and registration multiple databases, other department databases, and databases hosted by other state and federal agencies.

*Performs other duties as assigned.

*Processes applications for assistance from political subdivisions for the approval of disaster declarations.

*Completed several DPS professional development and FEMA correspondence courses

Sears Holdings – Round Rock, TX Customer Relation Rep/ Technical Specialist 02/2008-05/2010

*Transitioned from customer service representative to technical specialist

*Gathered information related to customer’s needs and offered services accordingly

*Troubleshooting mechanical and/or user errors of kitchen and laundry appliances

*Parts orders and inquiries for warranted items

*Assist in many aspects of customer service

*Effectively resolved inbound calls from customers from every line of business Store, Auto Centers, Service Centers, Licensed Business etc.

*Increased customer loyalty and retention in the National Customer Relations department

Precision Response Corp. – Austin, TX Customer Service Rep 11/2006-08/2007

*Handled inbound/outbound calls; communicating effectively with clients

*Addressed all issues and provided solutions; issued credits for overpayments or invalid charges

*Identified customer and business needs and provided resolution to inquiries and problems

*Assisted customers with billing and technical issues; Explained use of products and systems

*Accepted payments and printed bills and receipts using both MS excel payment programs

Charity Hospital – New Orleans, La Admission Technician 04/2005 – 08/2005

*Responsible for welcoming and interviewing patients; storing valuables for safekeeping during hospital stay

* Obtained signed statements from patients to effect privacy act and protect interest of the hospital

*Ensure proper recording of emergency notifications, payment information, physicians and insurance companies for future reference and usage

* Coordinated patients’ appointments and maintained medical files and records

*Directed patients, as needed to their concerned building for appointments

*Escorted patients to pre-op/post-op rooms, as needed

*Displaced from employment due to Hurricane Katrina

Charity Hospital – New Orleans, La Clerk 3/4 08/1999 – 04/2005

*Responsible for processing 150 patients daily in and out of the outpatient clinics

*Scheduled return appointments for medical procedures: MRI’s, X-Rays, CAT scan

*Initiated, processed, tracked and maintained various medical records and filings

*Coded and billed patients and/or insurance companies for services rendered

Inputted vaccinations and medical history into medical industry specific databases

*Assisted nurses with collection of blood work and other bodily specimens

*Handled patients discharge processes

*Advanced from Clerk 3 to Clerk 4

Charity Hospital – New Orleans, La Health Info Processor 12/1995 – 03/1998

*Prepared and scanned inpatient, outpatient, and ER records into electronic record system

*Pulled patients’ charts for various clinics

*Reviewed admission documentation for completeness and correctness of patients’ information

*Coordinated, processed and maintained patients’ discharge records

*Investigated location of lost charts and records

*Advised appropriate departments and supervisors, as required

Department of Veteran Affairs New Orleans, La Administrative Assistant 05/1995 – 02/1996

*Screened incoming calls, composed correspondences, and acted as the primary point of contact on behalf of the department

*Interacted regularly with incoming veterans, clinicians, and administrative members of staff

*Managed the verifications process of over 5,000 outpatient veterans, this process consisted of weekly visits to the VA’s Regional Office to upload data, retrieve clinical documentation, and enter stats into the Medical Center ’s intranet systems

*Facilitated the coordination of various business meetings, and handled daily operational matter throughout the department

*Processed financial procurement, memoranda of agreement, property, personnel, and other administrative instruments for the department

U.S. Army/ U.S. Army Reserves – Administrative Assistant 08/1989 – 08//1997 Various Assignments

*Completed 8 weeks of basic training followed by 8 weeks of advanced initial training as an Administrative Assistant (MOS71L; reorganized as 42L)

* Implemented administrative plans, policies and procedures established by the unit, company or battalion commander, based on duty assignment

Served as the principal administrator responsible for performance of a variety of technical, analytical, advisory, and coordinating duties for USAR Unit Commander in accomplishing the overall functions of the unit

*Serve tour on active duty in Saudi Arabia during the first Gulf War (Desert Storm)

*Prepared and processed personnel, pay, supply action, maintenance of records and files for over 100,000 soldiers

*Usage of variety of military correspondence, forms and records

*File maintenance and telephone etiquette

*Automated data processing units

*Promoted through the enlisted ranks within short period by demonstrating an overachieving dedication that maximized results for the entire team/unit; completed several military professional development courses, leadership training courses and correspondence courses

*Honorable discharge (DD214)

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