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Customer Service Insurance

Southfield, Michigan, United States
October 06, 2016

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Helene A Kinney

***** ******** **.

Southfield, Michigan 48033


Qualification Summary: Fifteen years’ experience in customer service, attentive, customer centered with a positive attitude. Licensed in Health Insurance, HIPAA, and AHIP. Detail-oriented with a talent for organization, oral and written communication skills. Ability to multi task and be a team player; Utilize critical thinking, analytical, and technical skills. Computer software used includes Microsoft Word & Outlook; strong knowledge of all office equipment Professional Experience:

Expediter-Centralized Screener

Kelly Services -Troy, October 2015 to Present

Investigate candidate’s background base on the criteria determined by companies that contract Kelly Services.

Manage accounts in a timely and accurate manner screening academic, employment, criminal and social security numbers of candidates.

Inform branches if candidates are favorable or unfavorable to work.

Assist in training team member, sending email and uploading forms. Health Insurance Advisor

Novo 1 – Highland Park, MI November 2013 to May 2014

Interviewed prospective clients by phone to obtain data on the needs of their health care.

Explained features, advantages and disadvantages of policies to promote sales of plans.

Provided quotes, monthly premiums, established payments methods of choice to get customers enrolled in a plan.

Health Insurance Advisor

Dialogue Marketing- Troy, MI September 2012 to December 2013

Made outbound and inbound calls to prospective customers suggesting new insurance programs.

Explained insurance product services, prices, and answer questions from customers.

Interviewed prospective clients to obtain data about their needs and discuss any existing coverage.

Ensured that all policy requirements are fulfilled including completion of appropriate forms over the phone.

Auto Underwriter

American Fellowship Mutual Insurance Co - Southfield, MI August 2002 to October 2009

Identified and calculated the risk of loss from future policyholder.

Determined the appropriate premium by quoting premiums Order reports analyze information on applications to see if it meets guidelines

Assisted insures and agents with questions regarding policy changes, coverage and payments.

Mailed auto quotes and ten day invoices to cancel policies at agent's request.

Investigated and corrected any errors on auto changes and new auto policies Electronic Service Specialist/ACH, Teller

Franklin Bank, Southfield, MI August 1999 to August 2002

Operated computer systems for data mining; verified ACH files for accuracy.

Processed and balanced ACH files in succession daily.

Returned time sensitive items with 100% accuracy.

Assisted customers and workers at the various branches with electronic service issues.

Processed transactions which included the collection and supervision of large cash and check flow.

Balanced cash draw daily in a time affected manner; Sold product and services which resulted in receiving many quarterly bonuses for excellent customer service.

Education: Business Administration, Oakland County Community College, Southfield, MI

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