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Sales Customer Service

Location:
Forest Hills, New York, 11375, United States
Salary:
55,000
Posted:
October 06, 2016

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REYNA R. AUSTIN

**** Austin Street Apt, *f, Forest Hills NY 11375

Phone: 646-***-**** – acwx7o@r.postjobfree.com

Sales Manager with 15+ years experience leading and motivating diverse and multi cultural staff.

Achieved and exceed financial plans. Exceptional analytical and communication skills. Managed

Staff in excess of 60 employees and $10+ millions budget. Fluent in Spanish.

SUMMARY OF QUALIFICATIONS:

Recruited, trained, and managed staff.

Achieved payroll plan through creating and overseeing store schedules, monitoring labor cost

Responsible for Stock and shrinkage control

Effectively control P&L for Individual Store

Provided exceptional Customer Service experience to all customer

Developed and implemented new loss prevention methods which resulted in a 2.5 reduction in shrinkage

My Department (Men) met monthly sales goals for 6 months straight. 38% of the total store sales came from the men Department.

Compiled accurate financial data and helped to create action plans to achieve goals.

ACCOMPLISHMENTS

Contributed to an 8% drop in shoplifting through awareness and intervention measures.

Consistently exceeded daily sales targets with an average of $1500.00 in sales each day

Met monthly sales goals for 12 months straight

Managed successful sales team members who consistently exceeded sales goals by 25% each month

H&M HENNES AND MAURITZ LP

Department Manager - March 2008 – January 2016

Recruited, trained, and managed staff.

Achieved payroll plan through creating and overseeing store schedules, monitoring labor cost

Responsible for Stock and shrinkage control

Analyzed reports to forecast future sales

Provided Customer Service

Developed and implemented new loss prevention methods which resulted in a 2.5 reduction in shrinkage

My Department (Men) met monthly sales goals for 6 months straight. 38% of the total store sales came from the men Department.

Compiled accurate financial data and helped to create action plans to achieve goals.

HACHETTE DISTRIBUTION SERVICES

District Manager, Managed 16 stores (NY-JFK, Boston, Washington, and N. Carolina)

Oversaw all district programs and directed staff to ensure sales goals were being met.

Controlled inventory and expenses, including wages, to achieve annual profitability

Checked the financial reports for each store to forecast budgets

Provided troubleshooting solutions for stores with problems

Comply with all policies and procedures related to the cash transaction, bank deposits, and daily cash reconciliations.

EDUCATION:

Delgado Community College, New Orleans, LA

A.A. Business Administration, A.A. Computer Data Processing

University of Zulia, Maracaibo, Venezuela

4 years, Dentistry Program. Moved to Europe before finishing my residency.



Contact this candidate