Manager Project

SENIOR PRODUCT MANAGER

KEY ACHIEVEMENTS

●Responsible for global implementation of Yammer Social networking during the split activity for Paypal and Ebay. Implemented SAAS application for 40k users and coordinated user adoption efforts thereby increasing usage by 230%

●Led the ePresentment strategy for Blue Shield that included cross-functional team of product managers, business analysts, vendor development teams and attorneys to implement a new e-presentment strategy, resulting in savings of 2 million dollars.

●Spearheaded effort to revamp a 6.5 billion dollar Asset Retirement Obligation (ARO) Financial system. Increased user base by 30% for 2 years in a row.

QUALIFICATION SUMMARY

Over 16 years of experience working in Product design and development with strong people management, analytical and communication skills. Responsible for driving and implementation of product roadmaps for multiple Fortune 500 companies. Adept in developing and managing product strategy based on the vision, market analysis and requirements gathering.

●Owned the development of the product strategy and vision supported by internal and external analysis.

●Led global business teams (Europe, Asia, and North America) to drive product vision, development and ensure all deliverables meet specified user expectations.

●Defined product roadmap based on the strategy and vision; manage prioritization and trade-offs among customer experience, site performance and operational support load

●Write complete and detail-oriented product requirements documents, ensuring clear communication of those requirements to the business, design, usability and development teams

●Gathered analysis of product specifications and enhancements, customer feedback, and market testing for the development of next generation product. Documented user stories that iteratively improve new/existing systems. Maintained product backlog multiple sprints ahead of development teams.

●Provided training, education and support to field sales team, insides sales team and support channels.

SOFTWARE TOOLS & METHODOLOGIES

●Methodologies: SCRUM, Agile, Waterfall, Software Development Life Cycle (SDLC)

●Project Management: Microsoft Project, Microsoft Office

●Process/Data Modeling: Rally, Mingle, Visio, Mind Manager, Enterprise Architect, XML

●Multimedia: PowerPoint, Snag It, Photoshop, Painter, Illustrator, Visio, Adobe Acrobat

●Programming Language: HTML, ASP, Perl, CGI, JavaScript, JSP, ISQL, PL/SQL, XML, SQL-Plus

●Database: Oracle, Microsoft SQL server, MS Access

●Internet Tools: MS-Front Page, Dream Weaver

PROFESSIONAL EXPERIENCE

PAYPAL, Product Manager through CPRIME Consulting, San Jose, CA Jun ‘15 – To date

Yammer for PayPal (SAAS application)

Implemented SAAS application for 40k users and coordinated user adoption efforts thereby increasing usage by 230%

●Identified the product vision and project scope to integrate the yammer feed to the Bridge thereby enhancing collaboration across various business verticals with technology, sales, marketing and finance groups

●Provided detailed product roadmap, implementation plan and global rollout strategy

●Created adoption plan for Yammer as a social networking platform within PayPal.

●Trained various internal teams globally and helped with implementation and integration of Yammer into their day to day business process

EBAY, Product Manager through CPRIME Consulting, San Jose, CA Jan ‘15 – Jun ‘15

Yammer (SAAS application) - 2 Company Split

Responsible for global implementation of Yammer Social networking during the split activity for Paypal and Ebay.

●Identified the product vision, project scope and dependencies for the current Ebay Yammer platform.

●Created impact assessment, project timeline and implementation schedule for the new application for Paypal

●Worked with various 3rd party vendors such as Microsoft, Single Sign On - SSO (PING federate), Infosec, Data Loss Prevention (Cirrosecure) & Data integrity (Splunk) to implement the Social networking for 30,000 PayPal employees.

●Interfaced with cross functional development teams to identify dependent project timelines, application handshake, data scanning and database migration to ensure smooth implementation

●Created Project handover documentation to help support the application after go live. Worked on UAT test cases and conducted the application review with stakeholders

●Provided migration plan and implemented the project within the allocated timeline and within budget.

CHEVRON, Senior Business Analyst/Product Manager through S3 Consulting, San Ramon, CA July ‘12 – Dec ‘14

Mobile Employee Taxation Project (METP)

Worldwide implementation to create a daily automated process to transfer the employee demographic data from the SAP Systems to Morgan Stanley & KPMG to calculate worldwide tax withholding.

●Worked with the Information Risk Management team to ensure that the information being exchange with the vendors is being handled correctly and in a secure manner. Worked on internal SOX compliance for activities involving manual handling of data.

●Created documentation for Business team to help support the application after go live. Documents included End to End support plan, Issues resolution matrix, Release and change management and business process flow to handle manual data.

●Worked with SME’s to document the Error Business Process flows, socialized the end to end support plan with stakeholders, facilitated meetings with the third party vendors to document the cut-over plan and execution.

●Worked on maintaining the environment and SFTP mapping for testing and production environments.

Asset Retirement Obligation (ARO)

Spearheaded effort to complete revamp of a 6.5 billion dollar Asset Retirement Obligation (ARO). Increased user base by 30% for 2 years in a row..

●Worked on defining new requirements for User Security, Geographical Entity, Dashboard to manage weekly ARO’s, create new canned Reports and provide the ability to extract customized Reports & enhanced the Balance Sheet view

●Played the primary role of a Senior Business Analyst, interfacing closely with the PM and SME’s to help identify new requirements and worked with the Dev team to fix the current issues and implement new requirements in the system.

●Defined and documented the requirements, created UX designs for dev team and manage the creation and execution of test scripts for implementation

●Helped in implementing the Agile methodology within the team. Helped with iteration planning, testing and retrospectives.

BLUE SHIELD, Senior Product Manager through AddaStaff, San Francisco, CA Sep ‘11 – May ‘12

E-presentment (Paper suppression and Online Adoption)

Led the ePresentment strategy for Blue Shield that included cross-functional team of product managers, business analysts, vendor development teams and attorneys to implement a new e-presentment strategy, resulting in savings of 2 million dollars.

●Primary role as a Senior Product Manager who interfaced with other portal Product Managers, Marketing, Business and Customer support teams to implement the e-presentment design that can be scaled across all the 4 portals within Blue shield

●As the Product Owner, I have closely worked with upper management to define the product vision, identify business needs, value propositions by evaluating market needs, adoption strategies to be used and dollar amounts saved.

●Worked on outlining product road map with Marketing, business stakeholders and Portal Product Manages to identify the priority to deliver the key features.

●Additionally my responsibilities included running the daily scrums, working sessions with stakeholders, development team planning sessions, writing user stories in Mingle, retrospectives and biweekly product demos. Additionally, I also worked on gathering requirements and prioritization of stories within each iteration.

CISCO, Senior Business Analyst through OTM S/W Professionals, San Jose, CA Jun ‘10 – Jul ‘11

QUAD (Social networking application for Enterprises)

●Played the primary role as a senior business analyst for the following areas to create an Integrated Work Experience within Cisco using Quad - Cisco Docs - Document Sharing, Topic Pages, POST and Cisco NEWS

●As a Senior BA and Product Owner, played a key role in conveying the business vision, timeline and detailed requirements to all the project team members (Product Manager, System Analyst, Development & QA).

●Worked with Sales to identify business needs, created business value propositions by evaluating market needs and presented it to upper management, worked on product roadmap with business stakeholders and BU’s to identify the priority, worked on resource estimation with engineering to match allocated budget, worked on resource management with development teams to deliver the key features.

●Evaluated business applications from a business, industry, and technical perspective. Responsible to drive business to identify various business processes and core business rules. Elicit business requirements, draw conclusions, develop innovative solutions, and create detailed Business Use Case, Process flow & Data flow diagrams. Ensured requirements comply with user and business specifications.

●Conducted weekly review meetings with the stakeholders (to ensure that their interests are included in the release) and the development team to make sure the release is developed by the deadline and within budget.

●Created the Story Boarding and Focus group reviews, Usability Assessment surveys, UAT Test cases, Training and Help files and actively involved in world wide implementation, training and roll out. Drafted online documentation including training materials, online help and FAQs.

●Monitored personal project timelines and identified deadlines that cannot be met or are at risk of being missed.

CISCO, Senior Business Analyst through Teksystem, San Jose, CA Dec ‘09 – May ‘10

●As a senior business analyst, I worked on resolving the current bugs for Cisco services offering and helped to gather new requirements for their Services tool

OOCL (USA) Inc, Project Manager / Senior Business Analyst, San Jose, CA Aug ‘01 – July ‘09

Worked as a Project Manager on a 30 million dollar Integrated Regional Information System (IRIS-2) for a 6 billion shipping company.

●Customer Space Allocation – Ability for Sales to protect slots for key customers during overbooking situations.

This tool affected over 1000 worldwide customers to generate repeat business close to $1 Billion

●Shipping Instructions – Ability for the customer to capture shipping instructions using the CargoSmart online tool.

This project increased the employee productivity and saved the company about 5 million dollars over a 5-year period

●Bill Of Lading – Ability for customer to print online B/L’s using the CargoSmart application.

World wide implementation in 5 documentation centres affecting business of over 52 offices. This project saved the company nearly 2 million dollars per year by eliminating printing and courier costs

●Vessel Utilization Reports – Sales Tool to identify the utilization of each vessel

Improved efficiency and reduced the time for RBA’s to generate the load plan. Identified key shipments to be loaded or rolled over from the vessel. Chased cargo from under performing customers to increase the business by 1 million/year

Netpace Inc, Business Analyst, Union City, CA Jan ’99 – Jul ‘01

●Cisco Systems - Managed and implemented the E-Projects tool which allows Cisco Employees to conceptualize and enter New projects that need to go for review to upper management. Move System tool to evaluate the needs of space versus growth of a company. The system was able to relocate employees locally as well as internationally.

●Pumatech - Omnisky wireless browsers for the palm and visor devices. Involved in the testing, implementation and training of the colour compatible browser.

●Confidex - B2B Exchange website to implement verification techniques used for various businesses all over the world serving the growing needs for Business to Business websites. GoCare System which provided the customer support tool required to serve users all over the world.

Silicon Chip Technologies, Senior Developer, Mumbai, India Jun ’97 – Dec ‘98

●Designed and developed the Manpower Placement Tool and Office Automation system. These systems helped to automate the student enrollment process, response to advertisements and analyze the geographical areas that supply the most students

Naman Developers, Junior Developer, Mumbai, India Jan ’97 – May ‘97

●Designed and developed a completely menu-driven inventory control system, that maintains records of the construction material in stock at different warehouses, tracking different requisition slips raised by the subcontractor and materials dispatched to them, material received from supplier and invoicing

EDUCATION & CERTIFICATION

Bachelors in Engineering in Electronics and Telecommunications (First Class with Honors) - University of Mumbai (1993–1997)

COMMUNITY & EXTRA CURRICULAR

●Teach bollywood dance and acting to kids (5-16 yrs)

●Volunteer @ Jeena to help teach children with special needs

●Volunteer with Induz for underprivileged children

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