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Sales Customer Service

Location:
Bogota, Bogota, Colombia
Salary:
$85000 / year
Posted:
October 06, 2016

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STEVEN C. CANCLINI

Carrera ** No. *****, Interior 7 – Apto. 728. Bogotá, D.C., Colombia

E-Mail: acwx6u@r.postjobfree.com

Phone: (057) 1 – 796 3934 / Mobile: (057) 1 – 317-***-**** PERSONAL

PROFILE

Qualification Highlights:

Innovative, creative, resourceful goal driven executive expert, qualified by 25 years of progressive management success in all phases of marketing and brand management, promotions, advertising, public relations, operations in retail, consumer goods, consumer packaged goods, manufacturing food, meat and beverage industries. Proactive, multilingual leader/manager with experience in international business, multicultural and global environments. Deep understanding of market needs and customer behavior with extensive experience in various B2C and B2B settings. Exceptional leadership, with an extensive history of retail management and business development with a proven track record of increasing companies’ revenue through clear prioritized objectives. Exceptional analytical skills inspiring measurable results in maximizing sales, customer satisfaction ensuring continuous growth and improvement. Communication and relationship building skills across all levels of staff, customers, vendors, and business units. Track record of success, innovation and exceptional score of augmenting market share. Expertise in strategic planning, new business startup, management reorganization, market plan execution, capital asset oversight, cost containment, budgeting/finance, food service, customer service, staff training, supervision and mentoring.

Expertise in:

Marketing & Business Strategy Planning Business Development Brand Management & Development Strategic Consumer Marketing Marketing, Category, Procurement, Product, & Project Management Consumer & Trade Promotions Merchandising, Product & Project Management International & Cross Cultural Business New Product Launch, Promotion & Training Product Positioning & Placement Franchising Management & Development Channel Marketing & Management Special Events Management Public Relations & Media Competitive Market Research & Analysis Team Leadership/Training/Supervision

EDUCATION AND TRAINING

2007 Science and Meat Technology Institute, SIU, Bern, Switzerland Master in Meat Science and Technology – M.B.A.

2006 University Institute for European Studies CEU San Pablo University, Madrid, Spain Master in Business Administration - International Commerce - M.B.A. 2005 Confederate Detail Commercial and Economy School, Bern, Switzerland Federal Retail Commerce Economist

2003 Commerce Course ANL, Migros, Schönbühl, Switzerland, Commerce Administrator 2001 Swiss Institute for Enterprise Training, SIU, Bern, Switzerland Teacher for Apprentices

1999 Commercial School, KBS Biel, Biel, Switzerland, Commerce Administrator 1993 Northern Light College, Fort Saint John, British Columbia, Canada Economist in Agronomy

1987 Professional School of Science and Meat Technology - Chur, Switzerland Federal Meat Specialist

1983 Professional School of Agronomy, Neukirch - Egnach & Landquart, Switzerland Federal Agronomic Specialist

SECUNDARY AND PRIMARY EDUCATION

Secondary: Internal School Scharans, Switzerland - 1975 - 1981 Primary: Primary School La Punt, Samedan, Pontresina, Switzerland - 1972 - 1974 EXPERIENCE

Expirience:

01. 2014 – present: MARIANO MORENO CULINARY INSTITUTE, BOGOTÁ D.C. COLOMBIA AND MIAMI, FLORIDA, USA - PROFESSOR AND INSTRUCTOR IN MEAT SCIENCE & TECHNOLOGY

(INVESTIGATION, TRANSFERENCE AND TRANSFORMATION), PROFESSOR IN FOOD SCIENCE & TECHNOLOGY, GASTRONOMIC BUSINESS MANAGEMENT, NUTRITION, QUALITY, FOOD SECURITY & HYGIENE.

Coordinate, lead and supervise the practical and theoretical training, in order to contribute to the formation of students on the basis of the guidelines and values established by the institution.

Coordinate, implement, and interact in the definition and support of shared programs and courses and alternative for the student, with the purpose to ensure that the education received by the student is integral.

Ensure the availability of the raw material necessary for the production. Set up and operate production orders. Monitor and ensure compliance with the HACCP plan of the products of the meat plant.

Implement improvement initiatives and ensure the programs of efficiency of processes, quality control of product in processes and finished, safety programs and programs of occupational safety at the meat plant.

Assist in the production of the products and services offered by the educational unit, with the purpose of ensuring the quality and costs demanded by the market and thus contribute to the financing of the educational unit.

Coordinate and lead external projects related to the educational unit of meat plant, with the objective to ensure compliance with the specific requirements required.

01. 2015 – 06.2016 DOMÄNE VENTURES CAPITAL INC. MONTREAL, TORONTO, CANADA & BOGOTÁ D.C. COLOMBIA, ASSOCIATE CHIEF OPERATING OFFICER (COO) - AGRIBUSINESS

The comprehensive running of the Group's Agribusiness, implementing the Organization’s expansion plan and competitive strategy, reporting directly to the Organization’s Chief Executive Officer with regard to supplier relations, overseeing the manufacturing plants complementing its core agribusiness, promo events, as well as coordinating its private label business, logistics, replenishment and distribution centers.

Contribute to the development of the company’s corporate strategy and lead strategy development in all organizational operations the to ensure that the company achieves its short and long-term objectives.

Act as the company’s main adviser on all issues relating to operational functions and keep abreast of latest developments to ensure that the Company maintains its competitive position and serves as an integral member of the senior management team.

Responsible for effective implementation of all operational and administrative aspects of the organization to support overall company policies and objectives.

Develop and maintain all necessary systems and procedures to ensure that company operations comply with all legal requirements and meet agreed operational standards.

Develop and maintain the organization’s structure and processes and provide for effective management succession for all internal operations.

Collaborate with the management team to develop and implement plans for the operational infrastructure of systems, processes, and personnel designed to accommodate the rapid growth objectives of the organization.

Ensure that company has the proper operational controls, administrative and reporting procedures to meet operational and financial targets.

02. 2011 – 01. 2014 COOPERATIVA DE PORCICULTORES DEL EJE CAFETERO (CERCAFE) PEREIRA & BOGOTÁ D.C. COLOMBIA (MEAT PRODUCTION, PROCESSING AND BUSINESS) DIRECTOR - PRODUCTION AND INNOVATION

Responsible for all manufacturing activities in the annual production of 6 million tons of meat.

Leading the national meat department operations, procurement and category processes, staffing, inventory, pricing, distribution, purchases and supplies, monitoring quality of meat products.

Responsible for department staff hiring, training, assignments and scheduling.

Maximizing the productivity, controlling an annual revenue/capital budget of 16 million Dollars (excluding materials) and motivating a unionized workforce of 300 employees.

10. 2009 – 01. 2011 COMM SUR S.A.S. BOGOTÁ D.C. COLOMBIA, AGROINDUSTRY LIVESTOCK BREEDING AND PREMIUM BEEF MEAT PROCESS AND DEVELOPMENT - MARKETING AND BUSINESS DEVELOPMENT MANAGER

MANAGEMENT OF FOREIGN TRADE AND INTERNATIONAL RELATIONS The increase of sales to being responsible for:

Design, execution and monitoring the plan of trade according to stipulated strategies. Implementation, execute the plan and strategies to control the development of specific products.

Determination of logistic mixture on physical product distribution, innovation, replacement, category, physical and service.

Develop the strategy and policies on profitability, prices, costs, margins, purchases, sales, inventories, budgets and benefits.

Analysis, elaboration and evaluation of proposals for subscription and Research conditions for negotiation in trade agreements.

Develop and execute the department of sales in profit on commercial objectives. Accomplish maximum impact in the marketplace. Product development and design, advertising, inventories, Brand and trade mark positioning, product warranties. Establish tactical and strategic business alliances and proceedings.

10. 2008 – 0.4 2009 SURTIFRUVER DE LA SABANA LTDA. CHIA, COLOMBIA, AGROINDUSTRY

(FOOD AND BEVEREGE), BUSINESS AND MARKETING MANAGER The increase of sales to being responsible for:

Design, implementation and monitoring the marketing plan according to the stipulated strategy by the company.

Develop the strategy and policies on prices, costs, margins and profits.

Product development and design, advertising, inventories and warranties. Customer servicing, after sales distribution and service, representing the needs of existing and potential customers.

Establish tactical and strategic business alliances and events.

Selling, pricing, promoting, providing advice to customers in the area of logistics and material handling.

Leading and control of sales points (POS) on profitability, expenses, costs, purchases, sales, Inventories and budgets.

10. 2007 – 01. 2008 LA GAITANA FARMS, S.A.C.I. TABIO, COLOMBIA, AGROINDUSTRY (FLOWERS) COMMERCIAL CONSULTANT

Organization and development of marketing strategies and sales program for the European, Russian and Asian market.

Customer service, administration, disposition, trade, sales, logistics and product disposition.

07. 2006 – 08. 2006 CARREFOUR SWITZERLAND, SCHÖNBÜHL, SWITZERLAND MASSIVE CONSUME, ADMINISTRATION ASSISTANT

Sales department analysis and Organization.

Pricing and System Control.

Logistic process development and quality control.

Suppliers accounting and control.

10. 2003 – 01. 2005 MIGROS ASSOCIATION AARE, SCHÖNBÜHL, SWITZERLAND MASSIVE CONSUME, BRANCH DIRECTOR

Perishable products: (catering, fruits, vegetables, meat and fish)

Organization and development of all divisions.

Human resources, tutoring and supervision of all departments’ managers, tutoring and supervision of the apprentice training program.

Marketing, franchising and merchandising, presentation, product management, sales and supplies, sales administration, sales warranties, inventories and budgets topics, customer service.

Organization and development of Inventories.

Guaranty of quality, security and production processes behind the applications and norms of HACCP and ISO 9001:2000 and as well other quality systems.

01. 2001 – 09. 2003 MIGROS ASSOCIATION AARE, SCHÖNBÜHL, SWITZERLAND MASSIVE CONSUME, ASSISTANT MANAGER

All Wholesale departments in the outlet district

Organization and development of all divisions.

Human resources, tutoring and supervision of all departments’ managers, tutoring and supervision of the apprentice training program.

Marketing, franchising and merchandising, presentation, product management, sales and supplies, sales administration, sales warranties, customer service.

Organization and development of Inventories.

Guaranty of quality, security and production processes behind the applications and Norms of HACCP and ISO 9001:2000 and as well other quality systems.

Security Manager

09. 1999 – 12. 2000 GERBER AG, GROSSHÖCHSTETTEN, SWITZERLAND (MEAT GOODS AND MANUFACTURING), SALES ASSISTANT (management premium meat sales)

Department organization and development, customer service, telemarketing, sales, administration and guarantees, organization of markets and fairs, logistic process.

05. 1997 – 08. 1999 COOP BERN, BERN, SWITZERLAND, MASSIVE CONSUME, BRANCH MANAGER, Perishable products (meat and fish market department)

Department organization and development, human resources, sales and disposition, sales administration, sales warranties, presentation, general merchandising, quality warranties and security processes on production, logistics, inventories and budgets topics. 08. 1996 – 04. 1997 NAHRIN AG, SARNEN, SWITZERLAND, NUTRITION GOODS AND MANUFACTURING, SALES CONSULTANT (sales department)

Telemarketing, sales administration, sales warrantees, customer service, organization of market and fairs events.

05. 1992 – 07. 1996 COOP BERN, BOLLIGEN, SWITZERLAND, MASSIVE CONSUME BRANCH MANAGER, perishable products (meat and fish)

Department organization and development, human resources, sales and disposition, sales administration, sales warranties, presentation, general marketing and merchandising, logistic, meat and manufacture processing, quality warranties, inventories and budgets topics. 08. 1989 – 02. 1991 MANOR, MAUS & CO. CHUR, SWITZERLAND, MASSIVE CONSUME BRANCH MANAGER, perishable products, (catering, fruits, vegetables, meat, fish)

Department organization and development, human resources, sales and disposition, sales administration, sales warranties, presentation, general marketing and merchandising, inventories and budgets topics, logistic and product processing.

SKILLS AND ACTIVITIES

Languages: German, English, Spanish

Computer: SAP Retail Store, MS Office, Linux, Internet and Intranet Artistic: Poems writing, Cooking, Sports, Travel

Others: Knowledge in System of Administration and Quality, HACCP and ISO Driving Licenses: Switzerland and Colombia



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