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Customer Service Security Officer

United States
October 06, 2016

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Erica Waller

*** ******* ******** ******



OBJECTIVE:To obtain a position with an organization with a stable environment that will lead to a lasting relationship that will enable me to use my skill and educational background.

EDUCATION: Central Georgia Technical College- Macon,GA.

2009-2011 Major:Emergency Management

Middle Georgia College-Cochran,GA 1996-1997:Vocational Studies

Wilkinson County High-Irwinton GA. 1993-1996 Diploma

CERTICATES:Certificate of Completion-Passenger Service and Safety PASS Basic Training 3/31/2015

Certificate of Completion- Adult First Aid/CPR/AED Training 7/18/2014

Certificate of Completion- Modular Emergency Response Radiological Training 9/30/2010-12/7/2010

Certificate of Participation- Operation CGTC,Hurricane Response Tabletop Exercise- Georgia 3/3/2011


U.S Security Associate-Macon,GA


Security Officer-(Gated Community)

JOB DUTIES:Monitor/observe CCTV,prepared daily activity report, issued daily passes, customer service,handle residents complaints in a professional manner, locked and unlocked gates,customer service, patrol,greeted residents entering gates

Allied- Barton Security- Macon,GA

April 16,2012-Dec.5,2012

(Public Safety Officer)

JOB DUTIES:Enforced campus parking and traffic regulathrdocumentation safety and security hazards,prepared a daily activity report,foot patrol/patrol,issued tickets for improper parking,provided assistance to faculty members and students,locked and unlocked doors, secured doors daily,customer service

Defender Security Agency-Macon GA


Security Officer(Macon Mall)

JOB DUTIES:Assist shoppers throughout stores(as needed),customer service, prepared a daily activity report, monitored and secured interior/exterior of buildings,foot patrol the mall,Enforced mall rules and regulations, locked/unlocked doors,checked and secured doors

Confidential Security Agency-Atlanta,Ga.

July 31,2007-July 24,2009

Security Officer-(CGTC)Macon,Ga

JOB DUTIES:Enforced campus parking and traffic regulations,monitored and secured(8) college buildings, monitored front & rear gates,foot patrol,patrol,prepared daily activity report,customer service,provided assistance to faculty members/students,issued tickets for improper parking,locked/unlocked doors

Lake Wildwood Association-Macon,GA

Mar.9,2000-June 29,2007

Security Officer(1st Shift Supervisor)

JOB DUTIES:Customer service,clerical duties, prepared schedules,trained officers,locked and unlocked gates,supervised staff of 20/support staff of 5,patrol,checked and secured vacation homes,issued daily passes, prepared a daily activity report, greeted residents entering the gates,monitored front and rear gates, responded to residents calls/ handled complaints in a professional manner

SKILLS:15 years customer service,behavior support plan and documentation training,proxy training,highly skilled in writing, highly skilled in computer,personal care assistance,trained Security officers employed with the company,14 years Security experience

REFERENCES: References available upon request

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