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Customer Service Quality Control

Portland, Oregon, United States
October 06, 2016

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Golden Optical, Portland, OR

Optician/Sales January 2016-October 2016

• Knowledge and expertise in Luxury Eyewear & Lens Technology

• Met monthly sales quotas

• Fitting, dispensing and repairing eyewear

• Supervised all jobs, orders and inspected completed jobs to meet quality control standards National Vision INC, Portland, OR

Optometric Technician September 2013-April 2014

• Carefully administered all pretesting exams and paper work

• Quickly and efficiently completed all scheduled patient work flow

• Fitted and dispensed glasses and contact lenses

• Oversaw all contact lens insert and removal training

• Managed contact lens stock

• Ensured sanitation and cleanliness of office, testing rooms, and optical desks

Front Desk June 2013-September 2013

• Scheduled patients for appointments with courtesy, professionalism, and compassion

• Transcribed important correspondence for patients for ongoing support

• Presided over all patient check-in procedures and clerical duties

• Reviewed all logistical details with patients during visit

• Verified and billed insurance using various portals in a timely and consistent manner

• Ensured all cataloging and proper alphabetization of medical records

• Maintained HIPPA compliance

Other Experience

Convergys, Wilsonville, OR

Accounts Manager/Networking Support Specialist April 2014-October 2014

• Provided dedicated and detailed customer service and troubleshooting

• Served as informational resource regarding all home networking issues

• Consistently managed multiple billing accounts

• Process, supervise, refund or cancel transactions

• Escalated cases of account fraud to supervisors

• Ensured PIC compliance is met


Liberal Arts and Anthropology, New Jersey City University, Jersey City, NJ July 2009- May 2012

• 48 Credits completed as part-time student


Expertise in insurance verification; Familiarity with MS Office Suite; EHR, Eyefinty, Onehealthport & Others. Experience with Lensometry, Optos, Humphrey’s FDT, Zeiss i.Profiler, automatic Tonometry and Refraction; Fluent in Spanish; Skilled in translation; Skilled in Quality Control; Excellent phone manner and email etiquette; Can train staff personnel quickly and efficiently; great adaptability and advanced problem solving skills; Superb work ethic; Ability to perform with precision under high stress or volume. (971)-254-Karla 0532 7125 Cruz SE Division Street, Portland, OR 97206 Optical Experience

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