Golden Optical, Portland, OR
Optician/Sales January 2016-October 2016
• Knowledge and expertise in Luxury Eyewear & Lens Technology
• Met monthly sales quotas
• Fitting, dispensing and repairing eyewear
• Supervised all jobs, orders and inspected completed jobs to meet quality control standards National Vision INC, Portland, OR
Optometric Technician September 2013-April 2014
• Carefully administered all pretesting exams and paper work
• Quickly and efficiently completed all scheduled patient work flow
• Fitted and dispensed glasses and contact lenses
• Oversaw all contact lens insert and removal training
• Managed contact lens stock
• Ensured sanitation and cleanliness of office, testing rooms, and optical desks
Front Desk June 2013-September 2013
• Scheduled patients for appointments with courtesy, professionalism, and compassion
• Transcribed important correspondence for patients for ongoing support
• Presided over all patient check-in procedures and clerical duties
• Reviewed all logistical details with patients during visit
• Verified and billed insurance using various portals in a timely and consistent manner
• Ensured all cataloging and proper alphabetization of medical records
• Maintained HIPPA compliance
Other Experience
Convergys, Wilsonville, OR
Accounts Manager/Networking Support Specialist April 2014-October 2014
• Provided dedicated and detailed customer service and troubleshooting
• Served as informational resource regarding all home networking issues
• Consistently managed multiple billing accounts
• Process, supervise, refund or cancel transactions
• Escalated cases of account fraud to supervisors
• Ensured PIC compliance is met
Education
Liberal Arts and Anthropology, New Jersey City University, Jersey City, NJ July 2009- May 2012
• 48 Credits completed as part-time student
Skills
Expertise in insurance verification; Familiarity with MS Office Suite; EHR, Eyefinty, Onehealthport & Others. Experience with Lensometry, Optos, Humphrey’s FDT, Zeiss i.Profiler, automatic Tonometry and Refraction; Fluent in Spanish; Skilled in translation; Skilled in Quality Control; Excellent phone manner and email etiquette; Can train staff personnel quickly and efficiently; great adaptability and advanced problem solving skills; Superb work ethic; Ability to perform with precision under high stress or volume. acwx60@r.postjobfree.com (971)-254-Karla 0532 7125 Cruz SE Division Street, Portland, OR 97206 Optical Experience