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Customer Service Manager

Camden, New Jersey, United States
October 06, 2016

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*** ******** ***. ******** ****, NJ 08063



Extremely hardworking, an energetic self-starter who is motivated and results driven.

Ability to multi-task and work in a fast paced environment.

Ability to work accurately and deal with job pressure and deadlines.

Attention to detail with strong organization and communication skills.

Work well independently or as a team player.

Ability to analyze and interpret.

Possess excellent supervisory and monitoring swki9lls as well as have trained.

Highly productive managing employees and products.

A creative problem solver who rapidly adepts to changing demands.

Excellent customer service skills (Attended Advanced Customer Se4rvice Training conducted by Gloucester County College 2007)

Regular performance awards and bonuses.

Technology savvy; data entry/type 75 wpm; filing


Gateway Regional High School – College Courses – Graduated in 1995


Omega Engineering Inc. – Data Entry Specialist – June 2015 - April 2016 Swedesboro, NJ

Entered product used to offset inventory.

Made sure all product was coded accurately.

Kept track of entries via Excel.

Reported to multiple floor Supervisors for accurate information.

J&J Snack Foods – FS Accounts Admin Assoc. – June 2007 – August 2013 - Pennsauken, NJ

Identify, calculate and process charge back reconciliation on various accounts.

Verify adjustments according to corporate contracts, bids, and special pricing.

Worked directly with district and regional managers across the US including local and house reps, fs brokers communicating customer issues.

Worked directly with distributors across the US ranging from Sysco, US Foods and Dot.

Maintained positive relations between customers and distributors in a high-volume, fast paced environment.

Reconcile and follow-up on collection activity.

Completed end of month, quarterly and yearly procedures as well as submitted broker quarterly commissions.

Entered Foodservice and special deliveries to ensure product availability across the US.

Directed workflow and assisted in resolving spreadsheets, official letters, and various accounting reports.

Maintained customer account documents.

Assisted reception on multi-line switchboard in Corporate office as well as provided customers answers for various queries in the Foodservice customer support.

GAP – Sept 2003 - May 2007: Single Mother to twins (1st pregnancy!)

Heritage’s Dairy Store – Assistant Manager – Blackwood, NJ – 1998 – 2003

Assisted the store manager in daily operation of the store (occasionally assuming store responsibility in her absence.)

Efficient management administrative ability proven by supervising and training new employees and receiving the best work from them.

Completed register reconciliation, recorded data into registers manually and in computerized systems for both open and closing functions as well as took responsibility of bank deposits.

Assisted manager in placing orders and managing inventory.

Ordered, received, checked and shelved all products and store supplies.

Superb ability to keep shelves updated and products according to company policies as well as monitor competitive strategies for business improvement.

Ensured standards of store presentation is being followed from keeping the store clean, uncluttered as well as built and displayed the displays.

Provided excellent customer service to both existing and new “potential” customers educating customers on all products.

Worked in sister stores covering hours when needed.


Proficient with Microsoft Outlook, Work, and Excel


Manbase (J&J Accounting software)

Siteline (Omega Inventory software)

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