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Administrative Assistant

United States
October 06, 2016

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**** ********** ** **

Huntsville, AL 35816


Emergency Room Patient Services Registration Patient Accounts Detailed-or iented, ver satile management professional with over 15 years of experience in patient care and medical administration. Reputation for effective team management, quality office administration and strong organizational techniques. Detail-oriented with excellent written/oral communication skills to establish strong relationships and succeed within fast-paced environments. Solid multi-tasking and time management skills. Organized and possess outstanding analytical capabilities with superior prioritization scheduling of work assignments. Able to develop and implement strategies, policies, and procedures. Highly experienced in Microsoft Office Suite. AREAS OF EXPERTISE

Patient Care Services

Medical Suppor t & Assistant

Account Management

Budget Management

Data Entry / Administration

Process Improvement

Medical Administration

Clinical Assessment

Nur sing Documentation

Staff Training & Development

Information Management Systems

Health Care Program Coordination

Records Management

Client Relations

ER Procedures & Policies

Transcr iption

Scheduling & Coordination

Document Research / Review


Associates of Science in Cr iminal Justice

Ohio University, Athens, OH

Cer tification, Information Management

U.S. Air Force School of Information Management, Biloxi, MS Relevant Technical Training Proficiencies

Basic Life Support (CPR) CPI Respiratory Fit Testing Nonviolent Crisis Intervention Healthcare Provider PROFESSIONAL EXPERIENCE

OHIOHEALTH, RIVERSIDE METHODIST HOSPITAL, Columbus, OH Patient Services Assistant / Medical Technician 03/2001 – 08/2016

Provided direct patient care under the direct supervision of a Registered Nurse and physician in the Emergency Department.

Performed medical, clerical, and receptionist assistant duties in the Registration, Patient Accounts, and Emergency Room Departments.

Assisted with patient assessments, admissions, transfers, payments and discharges.

Collected non-sterile specimens, obtained temperature, pulse, respiration, blood pressure statistics.

Reported clinical data and observation to the nursing and medical staff and entered patient data into the computer.

Transcribed physician orders and maintained patient charts, including the recording of vital signs and report/result posting

Prepared patients for tests and interventions and supported the physical and psychological needs of the patient and family.

Assisted with application of orthopedic splints, casts and equipment. JOHN L. STRAUGHTER

5108 Laurelwood LN NW

Huntsville, AL 35816

Cell: 614-***-**** Email: 2

Answered the telephone using proper phone etiquette and received and relayed messages to appropriate team members.

Maintained coverage of the nurses’ station for acknowledging and directing customers.

Assisted physicians and other team members with retrieving information.

Requested ancillary services through the computer, telephone or manual requisitions.

Provided direct patient care as delegated by the RN to include turning, positioning and assisting with ambulating; made beds; served and collected food trays.

Assisted the patient with eating, elimination, including the administration of non-medicated enemas to promote evacuation of bowel.

Maintained unit supplies by stocking patient rooms and supply areas to meet patient care needs.

Assisted in keeping patient care areas and equipment clean. KEY SKILLS

Proficient in Microsoft Word, Excel, and PowerPoint, and Project

Natural leader with stellar interpersonal, analytical, and problem solving skills

10 years emergency room experience

8 years of management experience

3 years registration experience

3 years patient account experience

Demonstrated knowledge of and ability to apply age specific principles of growth and development and life stages to meet each patient’s needs.

Strong leadership style and ability to prioritize and work under pressure to tight deadlines

Enthusiastic and self-motivated, with a keen desire to make a difference

Good communicator (both verbally and in writing), able to build strong working relationships

Ability to successfully interact with stakeholder (patients, providers, payer, community, other customers, families, staff, management, physicians and general public).

Possess the ability to evaluate, collaborate, influence and engage in healthy debate and discussion

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