Reji John

Parapuram, Kottayam –******, Kerala, I ndia. H ome 091 481

2456533 Mob 944-***-****

Present .Address: thottapparambil house, pulickal kavala post, Kottayam –

*** ***, ******, *****

acwx0x@r.postjobfree.com,

O bjective of Pu rchase/ marketing products :B2B Developing of

K nowledge through personal research, achieving new insights (how and why

varous phenomena, classification of facts related business, scientific approach

and study of different aspects. Aims to determine the associaltion of events

and assists in prediction of events, developing new tools, concepts and

t heories for a better study of unknown phenomena. Planning of future

decision-making including those in public/personal administration.

Customer satisfactions special skills

purchase/sales D) Ini tiative G) Negotiation J) Strong

O rganizational skill of purchase IT HW

Communication E) judgment H ) B2B of purchase of IT and

communication hardware and SW

Computer proficiency F) multi task

P rofessional Exper ience

KA I NOS I N FOTEC H, KOTTAYAM, KERALA, I ND IA S ales/Customer

service Man ager 2005 to present

To develop B2B and BUSINESS 2 CUSTOMER execute a sales strategy that

will result in new business Sales and service of Top world branded Laptop,

Tablets, of samsung, Dell, HP, Mac, Sony and lenova (prospecting, sales calls,

presentations, proposals and closing business) Oversee marketing

communications including branding, public relations, advertising,, trade shows,

seminars and events collateral materials, analyst and market research

management, and website design and content either directly or on an outsourced

basis.

Oversee the hiring and development of sales organization, appropriate for the

company’s maturity/size.

Work closely with Marketing to develop, establish, and direct channel and

distribution strategies and programs

Maintain key customer relationships and develop and implement strategies for

expanding the company’s customer base.

Work closely with Marketing to develop and execute lead programs

Manage overall sales process, set appropriate metrics for sales funnel

management

Develop pricing policies, including volume discounts and terms and conditions,

for high-profile customers and distributors.

Be a role model for the company culture.

New Product Launch

Collections & Outstanding monitoring

Territory Management.

Tender Business & Projects

Team building

Scientific Seminars/ CMEs/ Road Shows

NA H I L COMPU TER COMPANY WLL, R IYAD H, SAUD I ARAB IA

1996 – 2005 ISO9000 certified

( E MEA main service center of H P)

information technology call center service environment best HP service

center in EMEA

Customer Service/ Sales Manager 2002 to 2005

Maintenance manager/Dealership Network Manager 1996 to 2002

Promoted to manager position to recruit, t rain the HP professional software

login with HP USA and supervise 25+ customer service engineers and

administrative clerk/cashiers. Foster an environment in which guests enjoy

h igh levels of service and employees are motivated to deliver top performance,

H P Call service center Middle East (EMEA)

Responsible for On Time Shipment / SCOT Overcome road blocks to ensure

shipment is made in line with in ternal and external customer’s requirements

D rive warehousing optimization/Lean projects. Define & implement stocking

s trategies.

Coordinate & drive improvement plans with all key owners in the fulfillment

p rocess, both physical & t ransactional f lows with the goal of 24/48 hrs

deliveries

Develop, coach and lead consolidation team, setting measurable goals and

objectives to evaluate success

D rive the key operating mechanisms, data reports & metrics to support key

business imperatives, order execution and improve on t ime delivery

performance

p rocess and managing customer commitments and priori ties, driving order

f ulfillment to achieve quarterly sales targets

Developing the communication operating mechanisms, data reports and

metrics to support key business imperatives, order execution and improve on

t ime delivery performance. Owning the process of t racking and reporting

s tatus (sales, backlog, S&I etc) HP EMEA in order to drive clear visibili ty and

p redictability. Lead Risk Estimation calls with regions and drive actions to

m inimize these.

Own & drive the escalation process to the supply chain to ensure a fast

resolution of delivery issues

d rives the actions to ensure deliveries and priori tization /segmentation of

p roducts in order to fulfill customer expectations and to be predictable.

Controlled all t rained service engineers and administrative officers in five

sectors, RIYADH, JEDDAH, AL K HOBAR of HP EMEA call centers, and

contributed to significant improvements in guest satisfaction and sales

Identify the maintenance contract commitments, accurate use of remote

support

Taking incoming call from Field engineers related to dispatching

Keep up to date record of Field engineers report diary and escalation process

Assign FE as per the preferred list of experts, if preferred FE not available

use t raining records and map to find suitable resource

Escalate to senior co-coordinator according to regional FE planning rules

E xcellent customer, telephone, oral and wri t ten communication skill

Administration skill and capable of self managed team player

Always positive thinking and living mind to team members and encourage

outstanding team spiri t.

Good moral and keep highest ethical standard

Good knowledge in storage systems of higher end HP servers, air-conditioned

s torage systems

Specially t rained on computer inventories and professional stock verification

system

Order parts using professional software using current parts ordering system

My responsibilities including the control of spare parts

Apart from all these good exposure to insurance of goods and physical

i nventories and maintain computer inventories without any error, and

p rofessionally t rained for the supply chain activities.

E xcellent market competitive performance balanced between productivity,

cost and quality.

Very strong personal skill, ability to learn any language and f luent English

speaker and writ ten skill

Area of expertise in sales and customer care specialist service

Ability to work independently with minimum direction and organize distribution if

parts in the region network, escalate if parts in another location

Good knowledge of and experience in hardware installation, maintenance and

troubleshooting Compaq/HP desktop PC and notebooks gained experiences

from HP Service center for ALL HP PRODUCTS

B y the customer – provide world class customer support – actively participate

i n system implementation and team projects –

Expert and skill in using of MS Windows XP, MS Office XP, MS Visio, MS Project

Relationship with customer to ensure customer loyalty – always keeping very

good technical and product knowledge –

ISO 9000 certified and/or ITIL based information technology service environment

M indstorm I nformation Technology Pvt Ltd, I ndia

S ales/maintenance Manager 1995 – 1996

Same as above

Al Quabas P r inting W.L.L, Manama, Bahrain : M a te r ial

M anager 1990 - 1995

Same as below

General I ndustries W.L.L, Taiz, Yemen : M a ter ial/ P roduction

M anager 1987 – 1995

Same as below

Supervises and controls the maintenance and repair of mechanical, electrical,

electronics, and information technology equipment on the computerized control

heavy printing machinery and allied machinery

Unipack Pvt Ltd, M ulund, M umbai M anager

1977 - 1987

Production in charge of all paper products, packaging’s for edible and non

edible products, Purchasing of sheet paper and. Annual maintenance of all

heavy duty printing machineries and other allied heavy machinery, such as

replacement of spare parts, importing of spare parts, Electronic parts,

I nstallation of new machineries

E ducational Qualification:-Bachelor Degree

Bachelor in Science, University of Kerala year 1977

Medium of Instruction – English, First Language English

Ent repreneurship Development P rogram – 1 year course

Center for management Development - Management consultant

organization – India

HDFC STANDARC LIFE (FINANCIAL CONSULTANT CODE# 000*******)

IRDA LICENCE# 9066649

INSTITUTE - STERLINGS

Mari tal Status: M ar r ied

Religion: Born again Pentecostal Ch ristian

Thanking you and praise the lord

Reji John

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