Customer Service Part Time

Mamdouh Georgy

#***, ****-*** ****** • T*P *S* - Edmonton, AB • 780-***-****

• *******@************.*********:*******@************.***

mailto:*******@************.***

mailto:*******@************.***

Highlights of Qualifications

●Four years Canadian experience in accounting and bookkeeping.

●Strong understanding of business processes and mathematical abilities; able to memorize details and codes.

●Computer proficiency: Sage 50, Microsoft Office applications, QuickBooks, internet and email.

●Strong organizational and time management abilities.

●Strong Customer service skills and experience in working with customers at all levels.

●Strong communication and interpersonal skills.

●Own transportation; willing to travel and relocate when necessary.

●Flexible; able and ready to work shifts including evenings.

●Effective communicator in English and Arabic.

Excellent records of punctuality and attendance.

Education

●Bookkeeping Course: Academy for Learning - Edmonton April 2013 .

●Bachelor Degree – Commerce, Alexandria University, Egypt 1993.

Employment History

●Accountant, Bookkeeper at Brambles Ladies wear, Leduc (Part time) August 2015 - to Present.

●Accountant, Bookkeeper at PowerMaster Furnace Cleaning (Part time) October 2014-to Present.

●Accountant, Bookkeeper at Action Business Coaching (Part Time) August 2013- to Present.

●Perform bookkeeping for all financial transactions

●Reconcile and balance all accounts

●Complete month end closings

●Present financial statements

●Analyze financial data and produce financial reports

●Manage inventory

●Administer accounts payable and accounts receivable

●Prepare and file GST returns

●Prepare payroll and payroll remittances

●File tax reports

●Assist with budget preparation

●Complete external audit requirements

●Chartered Accountant, at M Georgy Accountants office, Egypt 2004-2010.

●Accountant, Alexandria Maritime and Commercial Bank, Egypt 1995-2004.

Skills and Experience

Accounting & Bookkeeping

●Reconciled and handled accounts receivables and payables.

●Performed month-end & year-end closing and bookkeeping.

●Prepared payroll.

●Prepared monthly cash flow and financial reports and tax computation.

●Maintained and fixed assets and costing of company new products.

●Experienced with manual bookkeeping.

Customer Service

●Greeted customers and provided sales and promotional information.

●Provided product and service information; answered customer inquiries, directed customers to appropriate merchandise, and made recommendations.

●Prepared and processed all bank products and services.

●Explained policies, regulations and rate structures to customers.

●Assisted customers in opening and closing accounts.

●Attended to and resolved customers’ concerns in a timely and respectful manner.

Volunteering

Salaam ministries (Bookkeeping affairs) August 2012.

Contribution to the 2011 E4C’s Make Tax Time Pay campaign

(NorQuest College) March & April 2011.

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