Customer Service Administrative Assistant

Cathy P. Dunmore

Mailing Address: **** Cacao Lane, Pensacola, FL 32507

Phone: 850-***-**** E-mail: *********@*****.***

Objective To obtain an entry-level position that provides opportunity, growth, and development in a dynamic workplace. To be an active advocate who contributes to the Mission, Vision, and Values of the company, and to interact, on a professional level with other employees. To give excellent performance, translate my experience, knowledge, skills, and abilities into value for the organization.

Education Western Branch High School, Chesapeake, Virginia

September 1999 – May 2003

Norfolk State University - Biology

August 2003 – January 2005

Pensacola State College – General Studies (Liberal Arts)

Part-time student: August 2005 - Current

Work Experience

Key Marine Center of Northwest Florida – April 2015 – September 2016

Executive Internet sales coordinator /Senior Administrative Assistant

Internet leads to convert these leads into sales by promoting, creating and managing sales websites, communicating closely with other customers and department, maintaining records of sales data and conducts research to gather documentation in order to compile comprehensive reports for sales.

Promote positive customer relations via telephone or e-mail.

Perform clerical tasks; such as arranging letters, memoranda, invoices and other indexed documents, operates office equipment and completes general office work such as answering telephones, data entry and distributes incoming and outgoing mail

Performs and supports administrative duties for executive management of the office/facilities manager in various office administration duties, including facility and general maintenance services and making travel, managing calendars, meeting and event arrangements, preparing reports and financial data, inventory and customer relations.

Responsible for controlling the incoming and outgoing documentation process and maintaining files and work order reports and orders, organize indexes and track shipping practices with carrier companies

Burger King – September 2014 – January 2015

Shift Manager

Responsible for restaurant operations (labor, inventory variance, during assigned shifts, including opening and closing restaurant

Provided production direction to Team Members in a clear and concise way

Set an examples for Team Members by working hard to implement shift plan and ensure swift and smooth production

Delegated in a way that encourages teamwork during shift to ensure that the restaurant operations comply with company standards

Motivated Team Members to exceed Guest expectations with food and friendly service in clean surroundings

Worked with team to act on Guest feedback and resolve complaints in a timely, friendly and professional manner

Directed, trained and motivated Team Members during shift on each of the workstations

Complied with the requirements of government regulations, BKC Market Policy, food safety, BKC Security Policy, operations, and BKC policies and procedures relating to all activities in the restaurant during the shift

Motivated Team Members to comply with loss control procedures and to maintain a safe and secure environment for customers and other Team Members and Reported violations of safety, sanitation, security, and other company policies to restaurant management and perform short-term solutions

Completed checklists and procedures for cash reporting, inventory control, and scheduling during shift

Publix, Inc. - July 2011 – July 2014

Deli Clerk/Produce Clerk

Provided premier customer service while maintaining Publix’s high standards for product freshness and sanitation

Responsible for managing cash register, meat and cheese slicers, oven, fryer, microwave, cutting tools, scale and other deli equipment

Responsible for preparing special orders and party trays, while filling, maintaining and rotating products and displays

Coordinated training for new and current associates regarding sanitation processes and procedures, cooking, and addressing customer needs.

Unload trucks with packages weighing up to 50 pounds

Communicated efficiently with store administration and fellow workers

Assisted in customers with the selection of deli and produce products

Participated in store meetings and training

Navy Federal Credit Union - March 2007 – April 2010

Delinquency Control Counselor

Carefully responded and maintained various Navy Federal accounts including: checking and savings accounts, equity lines of credit, credit cards, and mortgages; provided information on account status and account actions

Mitigated loss by collecting on checking and savings, credit cards, mortgages, equity lines of credit, and other consumer loans; referred to collectors if efforts were unsuccessful

Provided accurate and thorough information to customers to ensure rules, policies, and procedures were followed and understood

Opened/closed accounts; check re-orders; stop payments/special handling; and reissuing, reinstating and canceling debit cards

Reviewed account information for restrictions and funds availability

Contacted appropriate credit union personnel to initiate account adjustments and other corrective actions

Remained alert to situations and patterns of activity which indicate possible account fraud or abuse by reviewing account history and fraud information updates

Additional Professional Skills:

Extensive Microsoft Office expertise (Access, Word, PowerPoint), Windows 7, Windows Vista, Microsoft 2000, Mac OS

Strategic Skills: Problem solving, time management, organization, performance management and administration, customer service

Internet research abilities and strong communication, interpersonal skills, project coordination experience

Ability to work well with all levels of internal management and staff, as well as outside clients and vendors. Sensitivity to confidential matters

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