Sheree D. Holloway

**** ********** ** ■ Huntsville, AL 35806 ■ 256-***-**** ■ acwwza@r.postjobfree.com

Profile

Professional with over 15 years customer service and management experience in public and private organizations. Serve as primary point of contact and liaison between management and clients/customers. Ability to resolve issues in a timely manner while working in fast paced environments. Effective working alone and on a team. Areas of expertise include:

Customer Service Database Management

Organizational Competence Management of others

Oral & Written Communications Time Management

Professional Experience

Assistant Manager -25 hpw

Christopher and Banks 10/14-present

Huntsville, AL

Management of multiple cash register drawers including open/close registers, providing change for registers, ensuring all counts are accurate and preparing bank deposits.

Management of employees and provided any assistance or support needed.

Managed all cash, check and credit card activity as well as process and complete daily and monthly reports.

Operator-40 hpw 10/11-8/13

Medco Services Huntsville, AL

■Operated telephone switchboards and systems to advance and complete connections; provided assistance for customers with billing requests; referred to database to determine charges for services rendered and accepted credit card and check payments via phone for various hospitals in the Southern region.

■Performed clerical duties such as typing, proofreading, and sorting mail; updated directory information, and kept records of all calls placed and received.

Front Desk Representative-32 hpw 4/11-10/11

La Quinta Inn & Suites Huntsville, AL

■Scheduled and cancelled reservations; processed guest registrations, checking guests in and out; collected payments; and promoted La Quinta’s frequent guest program.

■Completed shift reports; responded to guest needs, special requests, and complaints, alerting appropriate manager as needed; and maintained lobby and bathrooms.

■Assisted other team members with operating courtesy van, breakfast, laundry and/or housekeeping duties.

■Relayed information to staff ensuring an efficient and effective work environment.

Caregiver-25 hpw 10/09-6/10

Dependable Home Care, Inc. Decatur, AL

■Monitored patient’s physical and mental condition; provided housekeeping and laundry services; shopped for food and other household requirements; prepared and served meals and snacks; and ran errands.

■Assisted patients with personal services, such as, bathing, dressing, and grooming; helped patients care for themselves by teaching use of cane or walker, special utensils to eat, and special techniques and equipment for personal hygiene.

■Helped family members care for patient by teaching appropriate ways to lift, turn, and re-position the patient; advised on nutrition, cleanliness, and housekeeping.

■Recorded patient information in journal; notified nursing supervisor of changes or unusual conditions.

Assistant Manager-40 hpw 1/08-12/08

Reserve at Fairway Hills Huntsville, AL

■Responded to tenants’ needs, ensuring that administrative and building technical staff resolved problems promptly; ensured services are provided in compliance with policies, procedures, regulations and contractual obligations and standards.

■Performed periodic property inspections; recommended and/or approved alterations, maintenance, and reconditioning as necessary; and contracted and supervised vendor services as required.

■Marketed and leased property; coordinated tenant move-ins and move-outs; and prepared accurate and complete reports.

■Managed accounts payable/receivable; assisted with developing and controlling annual budgets for operating and capital expenses; and made electronic bank deposits.

Unit Secretary-40 hpw 2/04-8/07

HealthSouth Rehabilitation Hospital Huntsville, AL

■Monitored and maintained nurses station; entered and cancelled charges in computer; and answered telephones; and verified medical insurance.

■Transcribed doctor’s orders; maintained charts; processed department admissions and discharges; and scheduled appointments, procedures, and tests.

Education

Calhoun Community College, General Studies Huntsville, AL

Virginia College, Medical Assistant Huntsville, AL

Software

Microsoft Word, Excel, and PowerPoint; Internet Explorer; and Nitevision.

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