Hien (Henry) Nguyen

Res: 416-***-**** Cell: 416-***-**** #147-1395 Williamsport Drive

Email: acwwxu@r.postjobfree.com Mississauga, ON L4X2T4

Summary of Qualifications

An Electronic Technician with extensive professional experience in consumer electronic manufacturing environment

Follows and interprets circuit diagrams and component lay-out diagrams thoroughly

Diagnoses and tests PC boards using test apps and fixtures

Troubleshoots PC boards by tracing circuit diagrams and lay-out diagrams; and using spectrum-analyzer, oscilloscope and multi-meter to effectively pinpoint defective components

Replaces defective components efficiently using microscope, hot air blowing machine, soldering iron, desoldering pumps (manual and electrical) and other tools such as electric screw gun, tweezer, wire stripper, cutter, plier, …

Has excellent dexterity and hand-eye coordination

Exercises creative thinking to increase productivity

Displays an ability to solve problems, think, reason and learn

Possesses highly time management aptitude

Communicates effectively with team members and management

Work Experience

Escort Manufacturing Corporation – Mississauga, Ontario

A leader in radar detectors industry

Technician Level 3 1994 – Present

Supporting technical issues occurring in the assigned work cell

Sustained the production process running seamlessly by identifying technical issues caused by assemblers or equipment and resolving them as quickly as possible.

Troubleshot and repaired defective PC boards/units in a timely manner and returned them to work cell for completion.

Saved material costs by recovering as many defective PC boards as possible.

Lessened the rework below 1% of total consumed material costs by identifying defective PC boards/units caused by assemblers, SMT machines, or suppliers and reporting these issues to Cell Leaders, Department Supervisor to take corrective actions for preventative measures.

Communicated with assemblers to determine errors or technical problems to ensure all issues were addressed in a timely manner.

Achieved daily and monthly production quotas by assisting work cells in programming, testing, assembling and soldering PC boards.

Boosted Quality Control analysis accuracy by detailing types and locations of defects as well as quantities in order to minimize defects below 1% set out by Company objective.

Reduced programming and testing time of PC boards by informing Engineering Department issues occurring in the test apps resulting in increasing productivity.

Delivered final products beyond customer satisfaction by collaborating with New Product Coordinator, Department Supervisor and Cell Leader to put together effective and efficient test procedures for new products.

Contributed to the Continuous Improvement Initiatives ideas that save time, labour and components costs; and improve employee’s health and safety and customer satisfaction.

Trained new technical staffs skills needed to perform duties in the assigned work cell.

Maintained work area according to Company’s 5S Policy.

Servicing customer returns

Strengthened customer satisfaction by consistently diagnosing, troubleshooting and repairing defective units sent in from customer at a least possible time.

Enhanced Quality Assurance evaluation by filling out reports indicating problems, repair being done and comments.

Made recommendation for customers that unit life has come to an end or firmware needed update with the purpose of generating revenue for Company.

Education

Instrumentation Engineering Technology Diploma 1993

George Brown College – Toronto, Ontario

GPA: 3.8 Graduated with Honours

Courses include DC and AC theory, impedance, resonance and filters, basic and advanced amplifier circuits, AM/FM, op-amps, digital and microprocessors.

Professional Development

Microsoft Office 360 Training

IPC Specialist Certified

ESD Training

WHMIS Training

Fire Safety Training

5S Training

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