Natalie A. King

504-***-**** *** Wall Blvd. Gretna, LA 70056 acwwvu@r.postjobfree.com

Employment History

Mail Clerk II

Pan American Life Insurance

New Orleans, LA

*/** ** *******

Successful in coordinating, supporting, and duplicating mailroom services

Operates Mailroom equipment including postage machine, inserter, folding machine, letter opener, arrival system

Accurately calculates billing and mail requisitions; reviews and negotiates changes in machinery maintenance agreements; keeps written and computerized records related to mailing, parcel shipping, billing, and inventory

Innovated ways to separate correspondence that increases distribution accuracy

Developed a scheduling system to make sure that copying projects are done on time

Manages all incoming and outgoing mail including rack mail, USPS mail, international mail, certified mail and express mail

Executes projects assigned to the Imaging Unit and Mailroom by Manager

Prepare Iron Mountain transmittal sheets for off-site storage of scanned documents for Imaging Unit

Identifies problems and develops solutions in with the business units to find imaging solutions as needed for their operational business needs and initiatives

Enforces Record Management Retention and Destruction policies

Developed and maintains employee directory for the New Orleans branch

Effectively using organizational and planning skills

Demonstrates proficiency using office software applications

Won two Lagniappe Awards for outstanding service

Claims Investigator Assistant

Sewerage and Water Board of New Orleans

10/12 to 6/13

New Orleans, LA

Assisted in visiting the accident sites and investigated the causes and circumstances

Located, researched and answered questions about records and from authorized users

Purged materials according to file maintenance guidelines and/ or legal requirements

Managed all files within the system and entered appropriate information

Developed an open file list

Prepared correspondence including template letters for defense counsel assignment and excess carrier notifications

Set up credentialing files within the claims administration system

Gathered and analyzed facts and developed evidence in suspected insurance claims

Administrative Specialist

Peoples Health Insurance

10/08 to 10/10

Metairie & Gretna, LA

• Successfully collaborated with Members, Providers and Third Party Administrators

• Answered inbound queues assigned to call campaigns, followed approved scripting, talking points and FAQS, documenting call details, dispositions and status changes in appropriate databases, handled 50-75 customer calls daily

• Educated members and providers on campaign specific services, policies, benefits and Peoples Health plan changes

• Accurately detailed client notes in system resolving conflicts of members

• Generated and balanced batch summary reports for verification and approval

• Assisting in issuance of AP checks to vendors, reconciliation of vendors statements

• Managed electronic filing systems and storage of ICT documents per policy and procedure

• Skillfully planned for all the daily data entry of check requests, pre certifications and insurance authorization request information

• Consulted with providers concerning accurate precertification numbers as needed, filed complete pre certs and processed healthcare authorizations

• Organized cross training to support and maintain medical management activities in the authorization process through the physician and durable medical equipment (DME); successfully maintained census report for two hospitals; West Jefferson Medical Center and Ochsner Hospital

Education

Southern University of New Orleans: Pursuing General Studies/ Business Degree

Anticipating Graduation Spring 2017

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