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Support Training

Location:
Katy, Texas, United States
Posted:
October 04, 2016

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PROFILE

Epic Go-live support consultant, with broad experienced in training Physicians, Nurses and other providers. Proficient in Electronic Health record training material development, Personalization Labs and provide at the Elbow (ATE) support during EHR Go-lives.

EDUCATION

MS. Pharmaceutical Science 2016 - 2018

University of Cincinnati, Cincinnati, Ohio

BS. Zoology – Specialization in Parasitology and Ecotoxicology 2003 - 2007

University of Lagos, Nigeria

Technical Proficiency

Epic Inpatient, Epic Ambulatory Care, Cerner, Cadence, Stork, Optime, ASAP, ClinDoc,

Microsoft Office (Excel, PowerPoint, Word), Adobe Acrobat, Mac, MS Window, XP, Vista

Over 3 years’ experience with Health Information Technology and Healthcare Information Management

EXPERIENCE:

Epic ClinDoc Go-Live Support.

Summa Health (Endoscopy), Barberton, OH. EPIC Optime July 2016 till Current

Supported Providers to ensure proper documentation of pre-op, post-op and discharge procedures.

Training Physicians on proper navigation through the epic hyperspace.

Assisting other clinician with their workflow and how to properly go through their daily routines within the Epic System.

Working with the floor manager to determine what the policy is for nurses to document their IV’s and other medication (Piggy bags) within the I/O flowsheets.

Helping nurse’s wrench-in the Destructive and Non-destructive restrains flowsheet into the main flowsheet and ensured they are properly documented/

Helping clinicians with customization such as smart phrases.

Assisting doctors with H&P notes, Consults notes, med reconciliation.

Physician Support

Newton Wellesley, Newton, MA EPIC Ambulatory May 2016

Taught proper documentation

Resolved in basket questions

Helped providers with attaching other providers to their In basket.

Taught physicians how to create and save favorites, preference list and smart phrases.

Ensured every physician was logged into their appropriate department

Helped physicians reconcile their in-basket and resolved all issues and thought them all functionality of the in-basket.

Physician Support

MD Anderson Cancer Center, Houston, TX EPIC Amb/ Beacon March 2016

Epic ambulatory golive, worked in the GI oncology clinic

Ensured proper documentation

Taught Treatment plans and Therapy plans

Resolved all in basket issues

Physician Support

Good Samaritan Hospital, Los Angeles, CA MEDITECH Jan 2016

Physician CPOE documentation

Ensured proper documentation in compliance with meaningful use

Physician support for:

Botsford Internal Medicine Clinic, Dearborn, MI EPIC AMB Nov 2015

Physician support for ambulatory go live

Ensured effective transition to EMR

Resolved in basket questions, assigning work ques, and attaching other employees to inbasket

Epic Inpatient Support Specialist.

Peace Health Hospital, Vancouver, WA. CPOE/Clindoc July – August 2015

•Provided elbow to elbow support for Nurses and Doctors.

•Provided support with CPOE and ClinDoc.

•Assisted users on how to navigate for their daily workflow.

•Provided support for Nurses in the use of Epic medication administration record.

•Organized and managed placing orders for medications, labs, procedures and consults.

•Assisted Nurses with adequately navigating their workflow and using the required documentation tab to ensure they have completed all require steps.

•Documentation and escalation of issues to the command center.

Epic Inpatient Consultant

Memorial Healthcare, Savannah, GA May 2015 – June 2015

Provided support to Providers and Nurses.

Educated end users on how to link orders in order entry and order set.

Assisted nurses on how to use smart links to retrieve patient data.

Assisted the end users on how to perform tasks and completed standard documentation in a patient's chart.

Provided elbow support to Clinicians.

Support clinicians effectively to navigate through their clinical workflow in hyperspace.

Assisted the clinicians to set up and utilize Smart-tools (Smart-texts, Smart-phrases, Smart lists, etc.)

Encouraged Clinicians to create their own Smart-Phrases and Preference list.

Participated in ad hoc training for clinicians that missed the regular training session before Go-Live.

Monitored and supported end users in resolving issues with navigation, troubleshooting, orders, patient plan care information, keyboard key combinations, efficient Epic Care system usage and other on-site issues.

Provided 1-on-1 education and support for end users that were finding it difficult to adapt to the system after work schedule.

Documented issue tickets and provided resolutions and updates of issues to the end users.

Ohio Health Systems, Columbus, OH EPIC Optime February 2015

Optime and anesthesia support

Assisted in device integration for anesthesia providers

Personalization of favorites, preference list and smart phrases.

Taught the physicians how to change context and made sure they were logged into their right department.

Epic ClinDoc Credentialed Trainer

Grant Medical Center, Columbus, OH August to December 2014

•Completed a vigorous EPIC 2014 Cross-Credentialing process in Epic ClinDoc to train and

support End-users

•Delivered training in the Adult medical clinic and the cardiology offices giving 1:1 training

as needed by physicians.

•Participated as a valuable asset in the Go-Live Command Center during go-live

implementation.

•Assisted nurses and other clinician with office visit workflows on hyperspace.

•Reported all build issues to Command Center for resolution.

Assisted in the development of educational tools and modification in order to meet the end users training needs

•Lead user training classes using the curriculum designed

•Prepared, facilitated and set up classroom conducive for learning.

•Followed up on any outstanding questions that arise in the classroom

Collected valuable feedback from trainees in class and report that information to the builders for effective workflow creation.

•Tested lesson plans and training environment build

•Facilitated study halls and personalization labs for providers and other attendees.

•Training clinicians on how to navigate the Epic system

Athens Regional Medical Center Athens, Ga Cerner July 2014

Support for physician elbow to elbow support of in the use of powerchart.

Provided physicians assistance with power plans and placing orders.

Helped with building patient lists and team groups.

University of Washington, Seattle, WA Epic Ambulatory June 2014

CPOE in outpatient cardiovascular clinic

Ensured every physician was logged into their appropriate department and had their Dragon ID

Creating smart phrases, personalizing order set and trying to deal with the source of stress.

Track and resolve issues as they arise.

BMC Boston, MA Epic Physician Support Optime May 2014

Optime and anesthesia support

Personalization of favorites, preference list and smart phrases.

Taught the physicians how to change context and made sure they were logged into their right department.

Physician support

UNC Medical Center, Chapel Hill, NC` Optime and Stork April 2014

•Optime and inpatient Physician support

•Integration of dragon command and Epic

•Taught physicians to create and save favorites, preference list and smart phrases.

•Resolve login issues

•Personalization of favorites, preference list and smart phrases.

Thought the physicians how to change context and made sure they were logged into their right department.

•Helped physicians reconcile their in-basket and resolved all issues

Epic ClinDoc/Cpoe Support Consultant.

Duke Raleigh Hospital, Raleigh NC February 2014 to March 2014.

•Participated in ClinDoc and Orders for Nurses and Physician Epic Support.

•Assisted Nurses on how to document on the Doc flowsheet.

•Assisted Physicians on how to do their Assessment.

•Assisted Physicians on how to customize their list.

•Assisted nurses on how to add patient to their patient list.

•Assisted nurses on how to do their required documentation.

•Assisted the nurses on the use of the MAR and how to release their orders.

•Gave support to physician on how to do their meds and order reconciliation.

•Assisted the physician on how to order blood transfusion using order set.

•Provided support to nurses on how to document blood administration.

•Provided support to nurses and physicians on how to see their Labs result.

•Assisted the Unit Staff on how to do bed request.

•Provided support to nurses on how to do their pain assessment.

ADDITIONAL INFORMATION

Familiar with HIPAA, JCAHO and other regulations that impact physician office, Hospitals, and clinics

References available upon



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