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Operations Manager

Greenville, South Carolina, United States
October 04, 2016

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Michael C. Fulghum

**** *** *** **

Cell 941-***-****


A resourceful and forward-thinking operations manager with significant experience in manufacturing operations management, production planning and account management. Works as an analytical problem solver to identify gaps and rapidly implement solutions. Backgrounds in Quality Management systems, Safety Management systems, GMP, and Lean Manufacturing. Successfully builds and empowers diverse, productive teams to achieve sustained performance. Demonstrated ability to develop and initiate strategies that deliver industry-leading efficiency. Leverages expertise and proven leadership to ensure continuous growth and meet operational objectives.

Continuous Improvement

Strategic Planning

Maintenance Planning

Inventory, Quality, and Cost Control

Capacity and Materials Planning

OSHA, ISO 9000, and AIB Compliance

Contract Negotiation

Lean Manufacturing

Product Availability

Flow to Work Teams



Zero Loss Analysis

Packaging Design

Performance Measurement and Scorecard


JBT, Lakeland, Florida

Southeastern U.S. Account Manager, 2014-2016

Manage all aspects of major southeastern operations. Developed and delivered long term contract and renewable lease programs to customers. Led highly motivated operations team across multiple customer facilities to continuously deliver world class customer service. Delivered customer success plans to customers and JBT team to inform and motivate operations groups on the goals and objectives of the customer. Led period review and action plan teams to identify and address performance and operational issues. Supported JBT international group with technical training, sales seminar events and best practices account management. Maintained active leadership role in lean operations and management to identify and eliminate waste while improving efficiency.

JBT, Lakeland, Florida

North America Technical Services Account Manager, 2010-2014

Manage and support accounts for North America territory. Support technical and operational customer needs as they occur. Coordinate and plan customer success planning strategies. Develop customer relationships and build prospective customer data base. Interact with Engineering resources to plan, develop, install and start-up new projects. Manage customer expectations and generate additional business based on successful project implementation.

Provide ongoing support for Florida customer base. Provide manufacturing and operational support. Write develop and provide training for customer staff. Audit operations as requested for compliance, efficiency, and productivity.

TROPICANA, Bradenton, Florida

Contract Manufacturing Manager, 2006-2010

Developed long-term and mid-range plan for all of Tropicana’s North American co-packing facilities based on capacity and AOP forecast, including finished product, base and raw materials. Executed weekly production plans and deployment, averaging up to 750,000 gallons of finished product weekly. Coordinated daily with forecast team and sales to develop production strategies at up to nine different facilities. Successfully managed multiple new-product launches from various manufacturing facilities, including raw materials, component packaging, production, and deployment. Cultivated and enhanced relations with various co-pack facilities through daily interaction, period reviews, and annual audits and evaluations.

Identified and communicated with contract manufacturing facilities to eliminate site deficiencies in production, packaging, storage, sanitation, inventory rotation, deployment, and material planning.

Drafted and co-negotiated co-pack contracts.

Trained staff on various systems, including DP, DRP, and SAP.

Utilized production experience and planning skills to maximize facility output and achieve ambitious production demands.

Identified and executed significant savings opportunities in truck and rail backhaul, resulting in savings exceeding $22,000 each period.

Delivered 99.6% product availability despite unplanned demand exceeding forecast on multiple occasions.

Maintained first in, first out (FIFO) policy and reduced non-conforming or out-of-date products to less than 1%.

Created weekly sales report for company and published three-week to thirteen-week sales averages.

Department Manager, Juice Operations, 2005-2006

Improved departmental efficiency by 33% and reduced customer order cuts by systematically identifying and eliminating root-cause issues. Successfully started up new systems on time and within budget for various new product launches. Reduced accidents by 38% by implementing behavior-based safety program.

Optimized facility efficiency through system scheduling, synchronized maintenance, and process evaluation.

Instituted department-wide system and program training to bring department in line with industry ISO 9000, AIB, and OSHA requirements.

Led lean manufacturing initiatives in department to identify waste, down time and implemented sustainable changes in daily operations and S.O.P.s

Site-Focused Improvement Facilitator, 2003-2005

Improved plant efficiency through focused improvement program and implementation of AM/PM programs plant-wide. Trained multiple teams from various departments in problem solving and process improvement using systematic zero-loss approach to examine procedure and processes. Saved company more than $3,000,000 during first year of implementation of various zero-loss strategy and cost-saving and correction measures.

Department Manager, Fruit Operations, 1998-2003

Led daily operations for fruit operations department comprised of six salaried and 127 hourly employees. Managed four cost centers and associated budgets. Delivered world-class juice yield for five consecutive years, resulting in $39,000,000 bottom-line impact. Received chairman’s award for excellence twice. Achieved OSHA voluntary protection program star status. Reduced labor cost by 14% while improving overall efficiency. Ensured delivery of 260,000,000 gallons of NFC (not-from concentrate) orange juice and $15,000,000 in byproducts annually.


United Stated Sugar Corporation, Labelle, Florida, Plant Supervisor, 1995-1998. Served as plant superintendent for citrus processing and packaging plant, overseeing juice production, extraction, byproducts, plant utilities, feed mill, processing, blending, quality control, and aseptic storage of 55,000,000 gallons of juice. Delivered highest efficiencies in industry worldwide for two consecutive years.

Tropicana Products, Bradenton, Florida, Quality Control Area Supervisor, 1989-1995. Supervised fruit and juice department quality control processes. Managed quality control function for Tropicana glass plant and served as contact for Bacardi Rum account. Led package redesign on 10-ounce bottle case, leading to cost savings of $240,000. Earned Presidential Award for excellence in workplace.


ARGOSY UNIVERSITY, Sarasota, Florida, M.B.A., 2003

MERCER UNIVERSITY, Macon, Georgia, B.L.A., 1988


OSHA Overview, 2006

ISO 9001, 2005

American Institute of Bakers

Hazard Analysis and Critical Control Points (HACCP)2008


Account Management Principles, 2015

Lean Manufacturing, 2014

SAP Supply Chain Management, Deployment, MRP, 2009

Focused Improvement, 2005

Aseptic Processes, Purdue University, 1999, 2003

Fracture Analysis, American Glass Research Institute, 1992

Institute of Food Technologists

Enable Employee Resource Group


Microsoft Office, SAP, Siebel

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