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Customer Service Manager

Wilmington, Delaware, United States
October 10, 2016

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Michael A. Cuomo

**** ******* **.

Wilmington, De 19808


Experienced Banking Professional

Subject Matter Expert FIU/AML/OFAC Sanctions/Fraud/Credit Analyst/KYC on Boarding Specialist/CIF/SARS/Patriot Act


Citibank (Contractor)-FIU/AML Investigator New Castle DE 07/16-9/16

Research and investigate potential money laundering activities and/or terrorism financing.

SARS, BSA, Patriot Act, CIF, On Boarding, and KYC Experienced

HSBC Bank –New Castle, DE 03/11-06/16

Senior Operations Officer/OFAC Sanctions Specialist & AML Senior Financial Crimes Investigator

Investigate potential money laundering activities and or terrorism financing domestic and international.

OFAC Sanctions - investigate and review same day money transactions for sanctions violations

*Subject Matter Expert on Quality Assurance, Bank to Bank transactions, BSA, KYC/CIF, and

Patriot Act.

Sallie Mae Student Loan, Newark DE 04/09- 03/11

Late Stage Private Collections and Recovery Account Manager

Negotiate with borrowers, and co-borrowers on delinquent student loans.

Review credit bureaus, conduct skip tracing.

Regulatory Data Corporation International, Wilmington, DE 10/07–04/09 Financial Crimes Analyst/AML/On Boarding Specialist

Conduct background investigations, for criminal and civil activities on potential clients.

ING Direct, Wilmington, DE

Customer Service Specialist 07/07/-10/07

Sales Department, Liabilities, CD’s & New Accounts Customer Service

First Data Corporation, Wilmington, DE 10/06- 07/07

Senior Fraud Detection Specialist

Monitor bank cards for fraudulent activity Maintain communications with

Law Enforcement/Customer communications

Phillips & Cohen Associates, Newark, DE 06/06-10/06

Delinquent Credit Card Recovery Specialist – Probate Division

Negotiate the recovery of delinquent funds from family estates

Wackenhut Protection Services, Supervisor Newark, DE 08/05-06/06

Emergency Fire, and Safety Dispatch Operator, Patrol Officer

Respond to all emergency situations/Report writing and investigations

CPR/AED/Firefighter certified /Patrol property/protect employees

JPMorgan Chase, Newark, DE 10/98-08/05

IBO Derivatives & Nostro Investigation Specialist

Credit Card Operations and Disputes Supervisor & Collections Supervisor

Customer Relations Group Senior Team Leader

Credit Bureau Researches / *BSA, KYC, and CIF experienced

Advanta National Bank, Newark, DE 10/94-10/98

Sr. Late Stage Collections Specialist & Credit Card Fraud Investigations

Investigate, and Interview customers of suspected/reported fraud activity

Skip Tracing, Credit Investigations, Credit Bureau Researches, and Background check specialist.


Delaware Technical & Community College, Stanton, De

Major: Criminal Justice / Minor: English / Psychology 84 credits

Henry C. Conrad High School, Wilmington, De

Graduated - Diploma College Prep

Delaware State Police Academy

Certification Police Officer


Federal Regulations for Credit Card, and Compliance Regulations

Bank Card Fraud / Detecting Fraud Applications/Financial Crimes

AML /FIU Trained /Advanced Financial Crimes Investigations

SARS / KYC and BSA, and Patriot Act Training

Advanced Bank Card Fraud Investigations 1&2

Basic Word and Excel

Computer Financial Crimes 1 and 2

Introduction and Advanced Supervision and Leadership

Leading High Performance Teams

Conflict Management & Confrontational & Negotiating Skills


*Prior to 1994 employment available upon request

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