Customer Service Data Entry

Amy Snowden

Multitasking, Organized, Motivated and Empathetic Professional

Eatonton, GA

*******@*******.*** - 973-***-****

Searching for a position that will prosper from the utilization of my skills and expertise in organization, prioritization, office administration and interpersonal relations. Authorized to work in the US for any employer

WORK EXPERIENCE

Office/Production Clerk

Pure Beauty Farms - Greensboro, GA - September 2014 to January 2016 Greeted all visitors with utmost respect and hospitality for scheduled appointments, applications/interviews and greenhouse tours.

Prepare shop orders, labels, barcodes, tags, accountability stickers and sign-offs daily for production. Receive all incoming plants according to packing lists and issued credits for any losses. Answer calls from customers, vendors and Corporate for resolution of inquiries, document & save all correspondence.

Process paperwork and necessary documentation for deliveries/pickups. Scan all incoming/outgoing receipts to individual shared folders. Analyze and resolve problems related to work delays by ensuring everything was ready before material arrived. Quality Control Inspector

Orchard Brands - Order Fulfillment/Distribution Center - Eatonton, GA - July 2013 to September 2014 Daily inspection of received inventory from a wide array of suppliers. Document, in detail, any nonconformaning products as per specifications based on blueprints, barcode and manuals.

Use of tools such as scanner, scales and barcode on all products Assist in Picking, Kitting, Packing, Shipping and Inventory Maintenance/Control departments. Responsible for locating discrepancies before next processes of pulling and packing for shipment. Office Assistant/Customer Service/Asst Production Manager New Age Metal Fabricating Co - Fairfield, NJ - December 1997 to October 2011 I was initially hired for only Data Entry Clerk position and soon gained several Hats, as Customer Service Representative and promoted to Assistant Production Manager over my extensive and fulfilling period of service for an ISO9001, AS9100, MSDS and OSHA Compliant business. Answer all incoming call, directing to proper departments while greeting customers/visitors in a friendly, professional manner.

Invoice account payable/receivables, distribution of certified mail. Data entry for estimating, purchasing, engineering and billing departments while maintaining/utilizing a large and controlled filing system of shop orders, quality clauses, subcontract processes and all certifications. Overall communication with customers on open orders, delivery schedules, new ideas, price min/max, etc. Visual, verbal, written and hands on expedition of all in house production. Assisted shop foreman in trouble-shooting and resolving issues with jobs so they remained on time and accurate.

Back up for purchasing/inventory manager, ordering/pulling material, hardware and necessary tools from an array of suppliers according to job allocations and demands. Assist shipping department with cleaning, preparing and packaging orders along with UPS, FED-X, DHL International set-up and tracking.

Daily interaction with quality control managers in reference to all jobs and any discrepancies. 9 years of experience using/implementing Vantage software in screens for orders, quotes, return material authorizations, inventory, invoicing and customer information. Office Clerk/Receptionist

Associates in Womens Healthcare - Wayne, NJ - September 1995 to December 1997 Control of high volume confidential patient filing system. Pulled files for following day scheduled appointments, made sure all files were returned promptly after doctors were done processing.

Answer heavy switchboard phones and direct calls where necessary. Data entry for insurance billing department.

EDUCATION

Business Administration

Ramapo College

SKILLS

Microsoft Office (Word, Excel, Outlook), Vantage Software, Adobe Acrobat, Confidential Files, Auditing, QC/QA, Barcoding, Scanner, Facsimile, UPS, FED-X, DHL., Proficient in data entry/customer service representation/communication

CERTIFICATIONS

Certified Internal Auditor (CIA)

ISO 9001/AS 9100

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