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Microsoft Office Analyst

Philadelphia, Pennsylvania, United States
October 04, 2016

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P: ***-***- **** E: 322B Queen Street Philadelphia, PA. 19147


Client-focused Functional Analyst with fifteen years of experience in Total Benefits Outsourcing. Over thirteen years of experience in Health & Welfare Plan administration. Two years of experience in Defined Contribution and Defined Benefit Plan administration. A professional, team oriented individual with outstanding communication, technical and analytical skills.


* Articulate product needs from Client Specific Business Requirements into Functional Specifications for programming and system updates

* Create and run SQL queries for client and internal reporting

* Modify System Interfaces

* Write and execute Unit Test plans to verify all Web/System functionality

* Main point of contact for the internal and external client teams and troubleshoot on all issues pertaining to the applications delivery process

* Subject Matter Expert in H&W Plan Provisions and System functionality


Human Resources Reporting Analyst - PHH Corporation 2015 - 2016

Provide reporting and analytical support to internal and external customers. Liaise with

HR business leaders to understand reporting requirements for new reports and queries pertaining to all

facets of the mortgage industry. Planned and conducted end to end analysis including data gathering and validation.

Delivery Services Functional Analyst - Xerox Services 2011 - 2014

Health and Welfare Analyst responsible for client issue resolution, creating reports for auditing and various client requests, verifying all incoming and outgoing files including payroll and carrier files, performing data modifications and production moves for system and web enhancements.

Delivery Services Benefits Analyst 2006 - 2011 Health and Welfare Analyst in charge of the development and daily maintenance of client communications (paper, email and web) that plan participants receive, with strong focus on Health and Welfare website upgrades and Annual Enrollment. Responsible for the development of functional requirements by linking business requirements and technical specifications in order to define, deliver and support the participant experience through client-specific Communications, Web and related processes.

Benefits Assistant & Coordinator - Lourdes Health System 2005 - 2006

Assisted the Compensation and Benefits Director of Lourdes Health System in administering 2006 Annual Enrollment.

Benefits Analyst - Mellon HR Solutions (formerly PricewaterhouseCoopers) 2000 - 2005

Prepared and maintained the technical infrastructure for employee communications and employee tools (internal voice response system, web and account inquiry screens).

Benefits Case Specialist - PricewaterhouseCoopers 1999 - 2000

Performed various benefit transactions for Defined Contribution and Defined Benefit plan participants. Applied and communicated conceptual elements of the benefit plans including IRS and ERISA regulations.


Bachelor of Arts in Sociology (cum laude) Rutgers University 1996


Proficient in Microsoft Office Suite: Excel, Word, Outlook, Access, SharePoint, Lotus, Sybase, Cobol, Oracle, Citrix, Cognos and Ultipro software.

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