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Manager Customer Service

Chicago, Illinois, United States
October 04, 2016

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Joel Bou Mrad

Citizenship: Lebanese & holding USA Green Card 961-***-****


Seeking a challenging and fulfilling career, which allows me to grow and mature on a professional and personal level in a reputable company offering career development and personal growth.

Professional Experience

• 2015-now: accounting,administrative job and social media in rebeiz freres seafood company that distributes seafood to 80% of lebanese and sushi restaurants in lebanon.

• 2013-2014: visual merchandiser and trade marketer in jti ( japanese tobacco international) known as winston tobacco company

• 2012-2013: Receptionist at Sofitel Hotel Chicago.

• 2007-2012: Assistant Manager at Western Union (Beirut- Lebanon)

- Resolving conflicts between employees and customers.

- Dealing with customers from different nationalities and making sure that all transactions are well performed.

- Preparing the entries of each day in addition to the balance sheet and answering customers’ questions and complaints by staying up-to-date on all currency rates and tools.

• 2007: Internship Training at BLOM Bank (Beirut- Lebanon)

- Executing simple financial transactions in accordance with bank policies and procedures under the supervision of the teller.

- Proactively educate clients on utilizing available access channels (i.e. ATM, Online and Telephone Banking), cash checks and pay out money after verifying that signatures are correct, written and numerical amounts match, accounts have sufficient funds, balance currency, coin, and checks in cash drawers at ends of shifts, and calculate daily transactions using computers, calculators, or adding machines and arrange monies received in cash boxes and coin dispensers according to denomination.

• 2006: Junior Accounting at Haddad Engineering Firm (Beirut- Lebanon)

- Reviewing profits and expense, working on losses and profits reports under the supervision of the senior accountant and preparing journal entries.

• 2005: Human Resources Assistant at MAKARI Freight Services (Beirut- Lebanon)

- Administrative support to the HR manager, assisting with recruitment and interview process, scheduling meetings and interviews as requested by HR manager, scheduling conferences by reserving facilities at

local hotels and/or restaurants and assisting with the preparation of the performance review forms.

• 2003-2004: Junior Sales at NIVEA (Beirut- Lebanon)

- Planning, developing, evaluating and advertising to better promote a new product, searching for marketing opportunities by identifying consumer requirements; defining market, competitor's share, and competitor's strengths and weaknesses, sustaining rapport with key accounts by making periodic visits; exploring specific needs and anticipating new opportunities, providing information by collecting, analyzing, and summarizing data and trends.

Education & Credentials

• Bachelor in Marketing and Advertising at American University of Science and Technology -AUST- Ashrafieh. (2005- 2010)

Fulfilled my senior project whose main purpose to start a business in fashion by opening a new luxurious clothing boutique and working on every detail from A to Z showing all marketing tools and techniques.

• Received Lebanese Baccalaureate in Life Sciences.(Saint Coeurs Bauchrieh 2004)

• Attended Fashion Consultant Courses at Trendsetters Fashion Institute,Chicago, United States.

• Received Customer Service Certificate from the American Management Centre and Associates. (AMCA)


Expert in Microsoft Office including Word, Excel, PowerPoint,


Fluent in English, French and Arabic


Available upon request

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