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Customer Service Administrative Assistant

October 04, 2016

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Ilaya St. Salitran * Dasmariñas City

Contact #: 092********

Email add:


Position Objective:

Committed and motivated Administrative Assistant with exceptional customer service and decision making skills. Strong work ethic, professional demeanor and great initiative.


Microsoft Office Proficiency

Time Management

Strong Interpersonal Skills

Patient Charting


Admin Staff

July 16, 2015-Present

Amtec Global Solutions Inc. (BPO Company)

Bonifacio Global City, Taguig

Handling 201 file

Making reimbursement

Prepare Invoice

Reservation ( Hotel, Flight, Resort & Restaurant)

Process benefits ( SSS, BIR & Phil health)

Receiving incoming calls & outgoing calls

Prepare voucher

Bank account( pick up, deposit & process newly accounts)

Update Bulletin Board Monthly ( Bday,Anniversaries, Perfect Attendance)

Leave Tracker

Monthly Attendance

Admin Staff & Purchasing

July 2013 to Nov. 15, 2014

AZ Contracting System Service Inc. (GMA Cavite)

Issuance of ATM & Pin Slip

Monitor Operation Supervisor work schedule

Receive Documents from branch office & distribute Uniform to the employee

Prepare Uniform reports to billed to client & salary Deduction

Organized files, develop spreadsheets, faxed reports and scanned documents

Received and distributed faxes and mail in timely manner

Created weekly and monthly reports and presentation for the Operation Supervisor

Monitor stocks, Inventory of uniform, distribute Office supplies in different branches

Call Supplier/ Follow up Order

Make Purchase Order

Prepare Sales Invoice & Delivery Receipt for check payment

Inquire products and ask quotation.

General Clerk

April 2008 to June 2010

525 Engineering Bn ( S),Philippine Army Adventure Zone

Western Bicutan Taguig City

Encode supplementary special documents, receive & filling documents

Prepare Supplementary reports for the bidding projects

Maintained the front desk and reception area in a neat and organized

Dispersed incoming mail to correct recipients throughout the office

Made copies, sent faxes and handled all incoming and outgoing correspondence

Created PowerPoint presentations used for business development

Organized files, developed spreadsheets, faxed reports and scanned documents

Received and scanned a high volume of internal and external communications,

Including email and mail

Customer Service Representative

August 2005 to January 2008


Managed the receptionist area, including greeting visitors & responding to telephone &in-person request for information.

Maintained the front desk & reception area in a neat and organized fashion

Wrote reports & correspondence from dictation and handwritten notes

Received and screened a high volume of internal and external communications, including email & mail

Receive different complaints from the costumer


Bachelor of Elementary Education (BEED) S.Y 1999-2003

University of the Visayas

Cebu City

High School S.Y 1994-1999

Tipolo National High School

Mandaue City, Cebu

Elementary S.Y 1987-1994

Talavera Elementary School

Talavera Toledo City, Cebu

Additional Information

Name: Sheila L. Selma Status: Single

Address: Ilaya St. Salitran 2 Dasmarinas City Cavite Height 5’3”

Birth date: June 09, 1983 Birth Place: Toledo City Age: 32

Training & Certificate

Housekeeping NC II (Tesda Accredited) (for cabin steward in cruise ship)

Stanchion Post Training Center

June 29,201- August 10, 2011

Character References

Arnold M, Cawili

Section Supervisor

Home Department

Puregold Anabu Imus Cavite

Cp #: 092********

Paulita Lodronio

Branch Manager

Top Serve Manpower

Cp # : 099*-***-**** / 093********

Charmie Anne Corpuz

Hr Manager

Az Contracting System Service Inc.

GMA Cavite

Tel #: (046-***-****

Rodrigo D. Medrano

Lt Col Bn 525th Phillippine Army

Army Adventure Zone, Western Bicutan Taguig City

Nestor A. Almero

Captain MM

President of Stanchion Post Training Center

Contact # 529-8762

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