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IT SERVICE DESK

Location:
CALABARZON, Philippines
Posted:
October 05, 2016

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BENEDICTE TETE BENEDICTE

Tower * The Linear Condo, Makati City 1203

Contact No : +639085150644

E-mail : acwwro@r.postjobfree.com

PLACE OF BIRTH : DR CONGO

NATIONALITY : CONGOLESE

MARITAL STATUS : MARRIED

SEX : FEMALE

CARRER OBJECTIVE

To work in learning and challenging environment, utilizing my skill and knowledge to be the best of my abilities and contribute positively to my personal growth as well as growth of the organization. EDUCATIONAL ATTAINMENT

• 2012 2015 :BUSINESS ADMINISTRATION AND MARKETING At Ambala Institute (India)

• 2011 – 2014 : BACHELOR OF ART IN COMMUNICATION At Bangalore University (India)

• 2004 – 2010 : HIGH SCHOOL IN MATHEMATICS AND PHYSICS At College Pierre Nengende (Dr.Congo)

• 1998 – 2004 : PRIMARY SCHOOL At Complexe Scolaire Cardinal Malula (Dr.congo) WORK EXPERIENCE

FRENCH IT HELPDESK AT STEFANINI, Philippines AUG 2015 TO PRESENT

• Working for the third largest professional services firm in the world. Located in around 170 countries • Supporting several countries : Canada, France, Belgium, Switzerland

• My role is to receive inbounds calls from the users having a technical issue with their software, hardware or having any questions. Also to make outbound calls when needed

• To make sure to understand the user’s need by paraphrazing their issue

• To acknowledge user’s issue if needed

• To project ownership to the caller’s issue

• To do all steps possible to resolve the user’s technical issue

• If unable to resolve it to follow the procedure to escalate the case to the next level of support where there issue can be resolve

• To create a ticket and document all troubleshoot done, all information provided to the caller and to close the ticket if issue was resolve or to assign it to the next department CERTIFICATE REWARD OF THE TOP PERFORMER OF THE FRENCH TEAM FOR THE SECOND QUARTER OF 2016

FRENCH QUALITY ANALYST AT HYPER QUALITY, India AUG 2014 TO JUNE 2015

• Working for the second largest telecommunication company in Canada in a non voice process

• My role was to evaluate the Canadian French customer care agents calls ( Number of minutes, Sound during the calls, Polite, Appropriate language, acknowledge the user’s issue, projected ownership, paraphrased the user’s issue... )

• To make sure that the agents follows the company policies regarding quality during there inbounds and outbound calls

• Calls was about the payment or any inquiry regarding the client product

• Create a ticket and document everything done during the call and gibe a score to the agent according to the quality policy

MARS 2015 REWARD FOR HARD WORK AND BEST ATTENDANCE FRENCH SALES EXECUTIVE AT MINACS, India JANUARY 2012 TO MAY 2012

• Serving the biggest Canadian Master Card provider bank with sales services and advertisement to a wide array of existing and non-existing customers.

• Principal role was the marketing of various credit cards with different advantages

• To do credit evaluation of the client to whom want to sale the card then make outbound / receive inbound calls to a new or existing customer French Canadian, to present the credit card with all the advantages which comes with the card which the customer wont find at the competitor side

• To make sure to convince enough the customer to buy and bring their family members to buy too

• Was able to maintain daily as well as monthly sales targets specified by client and supervisors.

• Strictly respected the procedures and processes put in place for smooth business operations and to also meet the quality targets.

• Was able to constantly meet and exceed login hour’s targets prescribed by the business process. FRENCH SALES EXECUTIVE AND MARKETING AGENT, DR.Congo JULY 2010 TO JULY 2011

• Going on site to promote and sale the client product to the customers wee will find on the way

• To be able to meet the daily target specified according to the site to visit on that day

• To register the customer who agreed To buy the product / and sales made

• To make a report at the end of the day to present to the direct supervisor WORK CERTIFICATE

BUSINESS OF BANKING AND CAPITAL MARKET : RISK MANNAGEMENT TELECOMMUNICATION AND MASS MEDIA

SKILLS

PROFICIENT IN : MS OFFICE APPLICATIONS, ACTIVE DIRECTORY, GOOD FOR ENTERPRISE, SERVICE NOW, LOTUS NOTES, ADOBE, SKYPE FOR BUSINESS, TEAMVIEWER, PDF, INCONTACT TEAM PLAYER

MOTIVATED

ABILITY TO ADAPT TO NEW ENVIRONMMENT AND WORK UNDER PRESSURE FRENCH (NATIVE)

ENGLISH (FLUENT)

HOBBIES

GYM

MOVIES

HIKING

I hereby declare that the above informations are correct to the best of my knowledge



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