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Manager Customer Service

Edmonton, Alberta, Canada
October 04, 2016

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Janet Berroya Rafallo

**A Meadowlark Village

Edmonton, Alberta

Canada, T5R 5X3



To seek a professional growth and a long term career in a dynamic and progressive working environment where my experience, education and capabilities can be fully utilized. Offering skills in hotel and restaurant management.


Hard working, dedicated, and responsible employee that loves to meet new challenges and enjoy learning new techniques and ideas

Detail and goal oriented. Self-motivated;

Able to learn and adapts easily to new concepts and responsibilities

Able to manage multiple tasks simultaneously

Excellent communication skills both written and oral

Proven in marketing and customer service skills

Proficient in Microsoft Applications (Microsoft Word, Excel, and Power Point), Internet Research

and Data Entry

Operates various office tools including Fax and Copy machines, Postage Machine, PABX, Printers, Scanners, etc.


Grande Cache Hotel (Alberta, Canada) (September 15, 2009 – May 2015)

Bar Manager

Controls and plans the activities for the bar.

Plans daily features.

Scheduling strong employees revolve around planning, supervising and allocating the day-to-day operational activities of the bar.

Responsible of ensuring that the bar is perfectly cleaned on a daily basis.

Front Desk Clerk

Responsible for taking lodging reservations.

Checking guests in and out of the hotel.

Taking lodging payments.

Communicating and coordinating with all departments.

Answering guest questions and concerns about the hotel and its surrounding areas.


Food and Beverage Server

Greeting guests in a polite manner,

Responsible for taking orders and served food and beverage to guest

Maintain the high standards of cleanliness and assure the patrons are served in a pleasant and courteous manner

Engaged in cleaning facilities of dining area

Collected payments and made changes for guest checks

Informed and presented the menu list to the guest

Food and Beverage Supervisor

Responsible for the food that coming out from the kitchen

Ensure customer satisfaction

Oversee food service, and act as an expeditor, when necessary, to ensure the timely movement of completed food orders from kitchen to customer table

Supervise and schedule food and beverage staff

Resolve customer complaints, as well as internal conflict amongst staff

Order and maintain inventory control costs

ATC Craft Venture (May 10, 2006 – April 05, 2008)

Administrative Assistant

Provide administrative support to the Manager.

Create and modify documents using Microsoft Office.

Maintain hard copy and electronic filing system.

Setup and coordinate meetings and conferences.

Daily processing of the products

Managing of bank transactions

Managing inventory reports from the importer

Magsaysay Maritime Corp. (Star Cruises PTE LTD) (September 1999 – January 2006, Philippines)

Cage Supervisor

Front line personnel dealing directly with guest transaction & inquiries

Handles and secures all the transaction in the cash float

In-charge of the handling and balancing of incoming and outgoing cash, chips and tokens

Acts as a foreign exchange of cash money

In-charge of credit card handling

Responsible for assisting Cage Executive in the operation of casino cage

Responsible for overseeing the front line cage operation

Responsible for customer relations

Assists in staff training and evaluating

Reviews department financial data and verifies paper work

Cruise Ship Attended

* M/V Langkapuri Star Aquarius

Panama – 3FRG3 – Passenger

Gross Ton: 4022 – Kw.: 23760

* M/V Superstar Leo

Panama IMO 914106

Gross Ton: 76800

* M/V Superstar Capricorn

Panama 3FWS6

IMO 23799 – 97

Gross Ton:28388

* M/V Star Pisces

Panama 3FWP3

Gross Ton 40050


Schwarzwalder German Restaurant (September 1997 – August 1999, Philippines)

Account Executive

In-charge of maintaining service contacts with customers.

Assist Manager in handling customers request and guest complains.

Handles restaurant reservation for big occasions and functions


Tanglin Club of Singapore (January – June 1996, Singapore)

Assigned as a service waitress where I did order taking, servicing guest and participating in the club activities of guest. I was also assigned to the reception area servicing guest.

New World Hotel (August – September 1996, Philippines)

Assigned to the Sales and Marketing Department where I did clerical works. I was also assigned to the pastry, Coffee Shop service and also Housekeeping and was involved in baking (Production), cake decoration, buffet setting, hot and cold kitchen production, food portioning, food and beverage, handling attendant and other jobs by the supervisor.

Hotel Sofitel (October – December 1995, Philippines)

Assigned as a valet and also did cashiering job.


Certificate of Training - New World Hotel

Certificate of Training - Tanglin Club of Singapore

Certificate of Training - Schwarzwalder German Restaurant

Certificate of Training - Basic Safety Training & Instruction

Certificate of Training - Basic Safety Training

Certificate of Training - Crowd Management

Certificate of Training - Basic Safety Course


1994 – 1997 Bachelor of Science in Hotel and Restaurant Management

Philippine Women’s University (Manila. Philippines)

1993 – 1994 Bachelor of Science in Hotel and Restaurant Management

St. Anne College of Manila (Lucena City, Philippines)

1992 – 1993 Bachelor of Science in Hotel and Restaurant Management

St. Paul College of Manila (Manila, Philippines)


Fluent in written and spoken English and Tagalog.



Grande Cache Dental Care

cellphone no.: 780-***-****

Office number: 780-***-****


Coast Edmonton Plaza Hotel

Night Manager

587- 783-7747

Contact this candidate