Janet Berroya Rafallo
**A Meadowlark Village
Edmonton, Alberta
Canada, T5R 5X3
acwwrj@r.postjobfree.com
CAREER OBJECTIVES
To seek a professional growth and a long term career in a dynamic and progressive working environment where my experience, education and capabilities can be fully utilized. Offering skills in hotel and restaurant management.
SKILLS
Hard working, dedicated, and responsible employee that loves to meet new challenges and enjoy learning new techniques and ideas
Detail and goal oriented. Self-motivated;
Able to learn and adapts easily to new concepts and responsibilities
Able to manage multiple tasks simultaneously
Excellent communication skills both written and oral
Proven in marketing and customer service skills
Proficient in Microsoft Applications (Microsoft Word, Excel, and Power Point), Internet Research
and Data Entry
Operates various office tools including Fax and Copy machines, Postage Machine, PABX, Printers, Scanners, etc.
PROFESSIONAL EXPERIENCE
Grande Cache Hotel (Alberta, Canada) (September 15, 2009 – May 2015)
Bar Manager
Controls and plans the activities for the bar.
Plans daily features.
Scheduling strong employees revolve around planning, supervising and allocating the day-to-day operational activities of the bar.
Responsible of ensuring that the bar is perfectly cleaned on a daily basis.
Front Desk Clerk
Responsible for taking lodging reservations.
Checking guests in and out of the hotel.
Taking lodging payments.
Communicating and coordinating with all departments.
Answering guest questions and concerns about the hotel and its surrounding areas.
JANET B. RAFALLO / PAGE 2 OF 3
Food and Beverage Server
Greeting guests in a polite manner,
Responsible for taking orders and served food and beverage to guest
Maintain the high standards of cleanliness and assure the patrons are served in a pleasant and courteous manner
Engaged in cleaning facilities of dining area
Collected payments and made changes for guest checks
Informed and presented the menu list to the guest
Food and Beverage Supervisor
Responsible for the food that coming out from the kitchen
Ensure customer satisfaction
Oversee food service, and act as an expeditor, when necessary, to ensure the timely movement of completed food orders from kitchen to customer table
Supervise and schedule food and beverage staff
Resolve customer complaints, as well as internal conflict amongst staff
Order and maintain inventory control costs
ATC Craft Venture (May 10, 2006 – April 05, 2008)
Administrative Assistant
Provide administrative support to the Manager.
Create and modify documents using Microsoft Office.
Maintain hard copy and electronic filing system.
Setup and coordinate meetings and conferences.
Daily processing of the products
Managing of bank transactions
Managing inventory reports from the importer
Magsaysay Maritime Corp. (Star Cruises PTE LTD) (September 1999 – January 2006, Philippines)
Cage Supervisor
Front line personnel dealing directly with guest transaction & inquiries
Handles and secures all the transaction in the cash float
In-charge of the handling and balancing of incoming and outgoing cash, chips and tokens
Acts as a foreign exchange of cash money
In-charge of credit card handling
Responsible for assisting Cage Executive in the operation of casino cage
Responsible for overseeing the front line cage operation
Responsible for customer relations
Assists in staff training and evaluating
Reviews department financial data and verifies paper work
Cruise Ship Attended
* M/V Langkapuri Star Aquarius
Panama – 3FRG3 – Passenger
Gross Ton: 4022 – Kw.: 23760
* M/V Superstar Leo
Panama IMO 914106
Gross Ton: 76800
* M/V Superstar Capricorn
Panama 3FWS6
IMO 23799 – 97
Gross Ton:28388
* M/V Star Pisces
Panama 3FWP3
Gross Ton 40050
JANET B. RAFALLO / PAGE 2 OF 3
Schwarzwalder German Restaurant (September 1997 – August 1999, Philippines)
Account Executive
In-charge of maintaining service contacts with customers.
Assist Manager in handling customers request and guest complains.
Handles restaurant reservation for big occasions and functions
ON-THE-JOB TRAINING
Tanglin Club of Singapore (January – June 1996, Singapore)
Assigned as a service waitress where I did order taking, servicing guest and participating in the club activities of guest. I was also assigned to the reception area servicing guest.
New World Hotel (August – September 1996, Philippines)
Assigned to the Sales and Marketing Department where I did clerical works. I was also assigned to the pastry, Coffee Shop service and also Housekeeping and was involved in baking (Production), cake decoration, buffet setting, hot and cold kitchen production, food portioning, food and beverage, handling attendant and other jobs by the supervisor.
Hotel Sofitel (October – December 1995, Philippines)
Assigned as a valet and also did cashiering job.
CERTIFICATE RECIEVED
Certificate of Training - New World Hotel
Certificate of Training - Tanglin Club of Singapore
Certificate of Training - Schwarzwalder German Restaurant
Certificate of Training - Basic Safety Training & Instruction
Certificate of Training - Basic Safety Training
Certificate of Training - Crowd Management
Certificate of Training - Basic Safety Course
EDUCATIONAL BACKGROUND
1994 – 1997 Bachelor of Science in Hotel and Restaurant Management
Philippine Women’s University (Manila. Philippines)
1993 – 1994 Bachelor of Science in Hotel and Restaurant Management
St. Anne College of Manila (Lucena City, Philippines)
1992 – 1993 Bachelor of Science in Hotel and Restaurant Management
St. Paul College of Manila (Manila, Philippines)
LANGUAGES
Fluent in written and spoken English and Tagalog.
CHARACTER REFERENCES
MAHFYN LOPEZ, RDH
Grande Cache Dental Care
acwwrj@r.postjobfree.com
cellphone no.: 780-***-****
Office number: 780-***-****
CHRISTOPHER SABIJON
Coast Edmonton Plaza Hotel
Night Manager
587- 783-7747