HEIDI MECKLEY

OBJECTIVE

Seeking an administrative career with job diversity in a positive work environment that has the opportunity to grow.

EXPERIENCE

*/****-*/**** ******* County Community College Sanborn, NY

Microcomputer Help Desk Receptionist

Provides helpdesk coverage and direct telephone support to employees and students institution-wide.

Refers questions and problems involving computer hardware, connectivity, software and peripheral equipment associated with the computer system to the appropriate specialist.

Assists with user training and/or provides direct one-on-one consultation as needed.

Establish work procedures/schedules for both lab technical assistants and work study students plus keep track of their daily work.

Reports to the Director of User and Adiministrative Technology Services, Director of Technical Services and the CIO.

Provide first-line diagnosing/trouble-shooting of computer problems relating to software packages, basic hardware issues, and security and password problems.

Conducts follow-up checks to ensure that problems are resolved to each staff/customer’s satisfaction.

Maintains a database tracking system (Issue Trak) for problems, assigns a severity rating to each problem and update regarding resolution.

Operates a microcomputer and peripheral equipment for production work on a regular routine basis.

Proficient with both 2010 and 2013 Microsoft Office suite (Word, Excel, Power Point, Outlook)

Develops and/or reviews user manuals, training materials and related forms.

Process purchase orders and maintains budgetary records.

Set up and manage paper or electronic filing system, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material.

Coordinate conferences, meetings or special events.

Manage projects or contribute to committee or team work.

2/2004-8/2010 Stantec Consulting Amherst, NY

Administrative Assistant/Data Technician

Phone communications with clients and personnel.

Computer software used: Microsoft Word, Excel and Outlook, Adobe

Re-organized and maintained all of the existing files into a new system.

Make all flight and rental arrangements for the technicians/supervisors.

Responsible for on time completion of quarterly report and six month plan.

Tracked all completed/uncompleted test sites.

Schedule testing with D.O.T. agencies in US and Canada.

Accounts payable and petty cash

Open, read, route and distribute incoming mail or other materials and answer routine letters.

Update and maintain two regional co-ordination books

Update and maintain all technicians’ field paperwork.

Responsible for ordering all office supplies.

Responsible for completing border customs paperwork.

Responsible for calendar web page maintenance.

Education

12/2003 – 1/2004 Hickory Farms Niagara Falls, NY

Kiosk Manager

Hire and train employees.

Oversee all operations of kiosk.

Responsible for set up and tear down of the kiosk.

Open and close store.

Bank deposits

Interests

1997-2014 Niagara County Community College Sanborn, NY

Business Administration A.A.S. and Business Management Certificate

Alpha Beta Gamma & Phi Theta Kappa

Volunteering – currently have a small group called Heidi’s Coups for Troop. This group collects expired and current coupons and send them to 7 military families across the world. With this group we also take collections throughout the year to be able to donate to the single Mom’s group on campus. We sponsor 20+ kids by purchasing specific gifts for them and also donate many additional items to help assist the families.

Volunteered as a co-chair of lead for volunteers for the NCCC’s largest fundraiser the Gala in 2014. Volunteers when there is a need with the veterans association for Christmas cards to troops or any food drives needed.

Contact this candidate