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Albuquerque, New Mexico, United States
October 04, 2016

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**A Sunflower Dr. Acoma, NM 87034 505-***-**** Director, Operations Research Systems Analyst, and Veteran, with 20 plus years of experience managing and directing operations, providing strategic direction and analysis, and developing and implementing new systems to support growth. Facilitate operational efficiency by implementing operational controls, reporting procedures, and staffing systems, strong organizational skills and ability to multi-task with the ability to work independently and with a team. Accomplished in working well with other organizations and personnel with disparate backgrounds by aligning activities with organizational objectives, executing processes and functions, analyzing operations, and achieving company objectives. Areas of Expertise include:

SKY CITY CULTURAL CENTER/HAAK’U MUSEUM Acoma Pueblo, NM 2012-2015 DIRECTOR - OPERATIONS MANAGEMENT HUMAN RESOURCE MANAGEMENT INCREASE MARGINS Drove communications by issuing reports on operational activity to senior management on bi-monthly basis. Enhanced customer service by elevating employee morale. Developed and maintained positive working relationships with various museums fostering collaborative work on exhibitions and pottery loans. Participated in and hosted tourism conferences, performed presentations for Acoma Sky City participants, and represented center at International Tourism Exhibition in Berlin, Germany. Strengthen productivity by recognizing personnel for a job well done, submitting nominations for awards, and keeping team abreast of center’s performance.


Increased profit margin by 3% via management of profit and non-profit operations including slashing overall expenses, re-negotiating maintenance contracts, adjusting personnel scheduling, and cross training personnel.

Increased visitation to 10K from previous years by extensively promoting center and museum on social media, redesigning billboards, and negotiating contracts with local media stations.

Improved safety, security, and curb appeal by spearheading replacement of fire suppression system/security camera system and refurbishment of exterior decking.

Facilitated recognition as Best Native American Experience, Best Tribal Destination, Best Cultural Museum in the Southwest per supporting, guiding, directing, and advising team.

Encouraged and enrolled star personnel in professional development and customer service training.

Managed human resources during non-peak periods to contain expenses.

Managed grant implementation for the museum.

L-3 COMMUNICATIONS/ALION/SCIENTIFIC RESEARCH CORPORATION Kirtland AFB, NM 2004-2012 OPERATIONS RESEARCH ANALYST IV - SYSTEM ANALYSIS NETWORK ANALYSIS COMMUNICATION ANALYSIS Supported modeling and simulations by collaborating with various agencies as company representative at technical exchange meetings. Provided Air Force input into development of Next Generation Threat System (NGTS) in conjunction with software developers. Ensured all systems were developed/tested prior to major simulation exercises as Assistant Project Officer. Permitted Air Force personnel to use NGTS by conducting training sessions. Contributed to introduction of new simulation system into Distributed Mission Operations Center in collaboration with the US Navy. KEY ACCOMPLISHMENTS:

Subject Matter Expert on the NGTS and Assistant Project Officer for NGTS.

Operational Assessments Human Resources Management Staff Training & Leadership

Operations Management Relationship Building MBWA

Budget Development Budget & P & L Management Customer Service EXPERIENCE & NOTABLE CONTRIBUTIONS

Emerson Resume, Page

Worked closely with Naval Air Systems Command (NAVAIR) software developers and provided Air Force tactics, techniques, and procedures (TTPs) input into the development of the next version of the Next Generation Threat System (NGTS).

An effective leader in the preparation and execution of projects and events that involve fighter, bomber, special operations, command and control, intelligence, and surveillance simulations leading to 100% training objectives been met by the customer.

Coordinated with operational planners and all modeling and simulation operators; determined training requirements and objectives; identified issues and proposed solutions.

Represented the company at numerous technical exchange meetings and collaborated with other agencies in development of programs supporting modeling and simulation.

Participated and contributed as a primary team member in live-virtual-constructive (LVC) training exercises leading to the company receiving an excellent award fee rating.

Contributed directly to the company’s’ selection as a sole source provider for an eight-month bridge contract extending the company’s’ involvement at the Distributed Mission Operations Center.

Participated and provided input at the Change Review Board meetings allowing for the prioritization of changes for the environment generators. LEARNING SYSTEMS INTERNATIONAL Washington D.C. 2000-2004 SENIOR INSTRUCTOR/CURRICULUM DEVELOPER – NEEDS ASSESSMENT DEVELOPMENT EVALUATION Administrated instruction on operations and troubleshooting mail processing equipment to electrical technicians at US Postal Service Processing and Distribution Centers (USPS P&DC). KEY ACCOMPLISHMENTS:

Developed technical manuals for mail processing equipment based on thorough research

Conducted training for electronic technicians at USPS P&DC’s throughout the United States EDUCATION

Executive Masters in Business Administration

ANDERSON SCHOOL OF BUSINESS, UNIVERSITY OF NEW MEXICO Albuquerque, NM Masters in Information Systems Management


Bachelor of Science in Information Technology



Board of Directors, American Indian Alaska Native Tourism Association (AIANTA), 2014-Present Commissioner, New Mexico Tourism Department, 2013-Present Chairman, Haak’u Museum Board of Trustees, 2012-Present

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