Anil is an IT professional with more than ** years of experience delivering technology and business solutions for fortune 500 companies. Dynamic, effective leader of Business oriented technology teams with Business process improvement emphasis. He has been primarily involved in Management Consulting, Business Process Modeling, Project Management, Program Management, Requirement Management, Product Owner, SDLC process consulting and Retail Domain consultant roles. He has led multiple high complex, large business transformation programs for various cross-channel retailers primarily in Supply Chain, Merchandizing and Order Management (Sterling OMS). In his latest role as Senior Manager, Product owners at Verizon Telematics he has led Agile transformation process to success and established a UAT process.

Key Strengths:

Retail Domain expertise

oOmni-channel retailing

oSupply Chain Management

oMerchandizing systems

oInventory Management

oOrder Management

Cross-functional team leadership

oProgram Management

oProject Management

oQA Management

oSystem Integration

oProduct Manager

Business Process Consulting

oRequirement Management

oBusiness Process Modeling (BPMN) Consulting

oBusiness Analysis

oProduct Owner

Retail Package implementation

oSterling Order Management(OMS)

oJDA MMS

oOracle Retail

Management

oDevelopment Manager

oBA Manager

oQA/UAT Manager

EMPLOYMENT HISTORY:

Name of the Company

Designation

From

To

Verizon Telematics

Senior Manager, Products

Aug 2014

Current

Perficient, Inc

Senior Manager

Jan 2012

Jun 2014

Cognizant Technology Solutions

Senior Manager – Consulting

Jun 2008

Jan 2012

Infosys Technologies Limited

Senior Project Manager

Aug 1996

Jun 2008

Verizon Telematics, Atlanta

Senior Manager, Product Owners – Aug 2014 to Current

Managing a team (12) of Product Owners, Business Analysts, and Business Process Modelers and UAT test engineers under Verizon Telematics’ Product Management organization. Primary focus on product ideation, roadmap, and commercialization of Telematics service for some of the leading Automobiles in US, Europe and China. Under his leadership, established Enterprise level business processes across all LOBs, spear head agile transformation, created and implemented a Testing process for User Acceptance Testing.

Responsibilities

Prepare roadmap

Product Ownership

Drive innovation

Agile transformation

Business Analysis

UAT management

People development

Perficient, Inc. (Jan 2012 – Jun 2014)

Kirkland’s, at Nashville, TN - Project/Program Manager Sterling OMS implementation – January 2014 to June 2014

With the larger vision of a robust Omni-channel capability, The Retailer is implementing Sterling Order Management solution to streamline their order management process across Direct to Customer and Retail channels. Implementation consists of managing Sterling product implementation, Websphere Message Broker (ESB) implementation and overall Quality Assurance along with multiple other vendors handling the integration enablement of complementary systems.

Responsibilities

Overall Program/Project Management

OMS Development Management

Websphere Message Broker (ESB) development Management

QA Management

Solution Definition

Delivery Management

Project Scheduling and Tracking

Issue/Risk management

Engagement management

Hudson Bay Company, at St. Louis, MO - Project Manager Omni-channel implementation (Sterling OMS/WCS Environment Management/ Mobile API development) – July 2013 to December 2013

Environment Management for Sterling OMS 9.2 implementation and WCS ver 6 custom development. Mobile API development/implementation for HBC’s mobile application launch. Management of diverse skillset included OMS Architects, Build/Release management, WCS Technical architects, Mobile API Technical consultants. This is part of Hudson Bay company’s and Lord and Taylor’s large Omni Channel initiative.

Responsibilities

Project tracking and monitoring

Mobile API development tracking

Sterling OMS development management

WCS Test environment management

Best practices in Sterling OMS implementations

Engagement management

carter’s Inc., at Atlanta, GA - Project Manager-Sterling OMS QA / Websphere Message Broker (ESB) implementation – September 2012 to June 2013

Sterling OMS Implementation with focus on bringing-in outsourced Order Management capabilities. Implement middleware components for integration with 12 complementary systems. Own and perform Quality assurance/Performance testing of the full implementation.

Responsibilities

Program/Project Management

Websphere Message Broker (ESB) development Management

QA Management

Performance Testing and Tuning

Delivery Management

Project Scheduling and Tracking

Issue/Risk management

Engagement management

Tractor Supply Company, Project Manager-Sterling OMS implementation – January 2012 to August 2012

Sterling OMS Implementation with focus on enabling Vendor Drop Shipments and internal fulfillment in place of current outsourced fulfillment.

Responsibilities

Project Management

Project tracking and monitoring

Requirement Gathering and analysis

Provide consultative service to best practices in Sterling OMS implementation

Evaluate progress and make adjustments to proposed processes

OMS Implementation

Cognizant Technology Solutions (Jun 2008 – Jan 2012)

Lowes Companies, Inc, Senior Management Consultant-Business Oriented Lean Delivery (BOLD) – February 2011 to December 2011

Business Oriented Lean Delivery program is aimed at implementing the recommendations included within SDLC Health Assessment by IBM. Focus areas included Improvement of existing Requirement Management process and Organization Change Management with rollout of the new process across Lowe’s. Change included inception and rollout of Blueprint Requirement Center as new tool for requirement management. Impacted roles identified and trained to use new methodologies and the tool. Manage rollout to all new IT Programs (9) and some of the programs in flight (6). Standardize the process and templates all across Lowe’s.

Responsibilities

Define strategy and roadmap for rollout

Anchor rollout of Blueprint Requirement Center to new programs

Mentor IT Business Analysts and PMs on new Requirement Management process

Develop training materials and deliver training for new users of Blueprint requirement center.

Define Templates for Business Requirement Document, Business Solution Document, Use Case Catalog, Traceability Matrix, Quality of Service document.

Bring in and implement best practices in Requirement Management

Anchor Business Process definition and design

Continuous improvement of processes through panel discussions, forums

Identify and recommend solutions for challenges within piloted IT programs in accepting new process.

Provide support for piloted programs

Lowes Companies, Inc, Business Consultant Manager- Services Platform Program – June 2009 to January 2011

Services Platform initiative to design the IT infrastructure required to efficiently and effectively support the four related 2009 strategic business initiatives. The 4 related initiatives are: Next Generation Installed Sales, Appliance & OPE Repair, Lowes.com and Flexible Fulfillment. There are four main programs with phased release plans in 2010 -2012 timeframe. Business Consultants are involved in defining Business Processes, Requirement gathering, requirement elicitation through facilitation, development of Business Requirement Document, development of Functional Specification Document, solution conceptualization and design, preparation of the estimates for the entire SDLC cycle of the individual projects, preparation of the User Acceptance testing strategy and Test cases.

Responsibilities

Define Project Charters

Develop project estimates

Anchor Requirement Gathering Process

Anchor Business Process Design

Prepare approach for requirement gathering process

Facilitation of requirement gathering

Development of the Business Requirement Document

Preparation of the business context diagrams

Preparation of the Solution Design

Preparation of the As-Is and To-Be Business process flows

Preparation of estimates using Use Case Points and WBS

Development of Functional Specification Document

Preparation of UAT strategy document

Lowes Companies, Inc, Business Consultant Manager- GBI Mexico Supplemental Projects – June 2008 to April 2009

Supplemental projects aimed at bringing Lowe’s Stores up and running in one of the new international markets – Mexico. Core business is supported by implementing Oracle suite of products – Oracle EBS, ORMS suite. Supplemental projects include: (1)Solution to support US RDC sourcing, (2) Implementation of 20-20 at stores for kitchen cabinet design, (3) Accounts Receivables solution for offering commercial credit to Commercial customers, (4) Development of reports to support various business areas such as Merchandizing, Store Operations, Supply Chain, Finance, Loss Prevention and HR. Business Consultants involved in defining requirement gathering methods, requirement elicitation through facilitation, development of Business Requirement Document, development of Functional Specification Document, solution conceptualization and design, preparation of the estimates for the entire SDLC cycle of the individual projects, preparation of the User Acceptance testing strategy and Test cases. Lead the business analyst team and prepared various deliverables – Business Requirement document, Functional Specification Document, Estimates, UAT strategy document.

Responsibilities

Define Project Charters

Develop project estimates

Anchor Requirement Gathering Process

Prepare approach for requirement gathering process

Development of the Business Requirement Document

Preparation of the business context diagrams

Preparation of the As-Is and To-Be Business process flows

Preparation of estimates using Use Case Points and WBS

Development of Functional Specification Document

Preparation of UAT strategy document

Infosys Technologies Limited (Aug 1996 – Jun 2008)

Starbucks, Group Project Manager – Global Business System Solution, JDA sustenance - Apr 2007 to June 2008

GBSS is a 100+ MUSD business transformation program aimed at providing standard, global systems and processes built around Oracle EBS platform. This would enable Starbucks to add even more muscle to its back-office engine through which Starbucks employees can run a successful and growing corporation more efficiently. This should also set Starbucks up for achieving its growth ambition of multi-folding the number stores in the next decade by making it easier to scale up through efficiencies due to standard processes and systems. I am currently managing the globalization portion of the Merchandising systems (JDA MMS) along with leading a team for sustenance work.

Responsibilities

Spearheading the Infosys team focusing on the global deployment of JDA and other Merchandising & Planning applications for GBSS (Global Business System Solution) program.

Leading the project for sustenance of JDA Merchandising and other planning applications.

Project Management (Operating model, Estimation, Execution and Delivery), Managing Client expectations and interactions, Problem Management and Resolution, Quality Management and Resource Management.

Gap analysis and remediation, Development environment design review, Functional design review, High level design review.

Williams Sonoma, Group Project Manager/Program Manager - Merchandising, Planning & Forecasting, Direct to Customer, Sourcing, Distribution applications - Aug 2004 to Mar 2007

Managed a group of application teams for various Merchandising, Direct to customer, planning & Forecasting, Distribution and Sourcing systems. The team’s activities involved production support, maintenance, development projects and transformation to RMS suite of products. The team comprised of Project Managers, Programmer Analysts, Software Developers, Business Analysts, Technical Specialists both Onsite as well as Offshore. The primary focus for almost all the system teams were to make sure SLAs are met for the various Business groups. Some of the key projects that were successfully implemented include Store Valued Card (SVC) for the Direct to Customer channel, Bank conversion project for Credit Card Authorization and Settlement, phasing out of the Legacy systems to Retek suite of products. I have led all the groups mentioned above in the role of Account Manager contributing the annual revenue of $5 - 7 million. Peak team strength 20 Onsite and 42 Offshore. Achieved 30% improvement in productivity for Williams-Sonoma’s Legacy application systems. Built an excellent relationship between IT and Business groups within Williams-Sonoma.

Responsibilities

Lead the group of project teams for production/enhancement support for Retail and Direct to customer channels.

Lead the major development projects under the Legacy Retail and Direct to Customer channels.

Liaison between Business and IT groups.

Create, justify and manage IT budget.

Program Management (Governance, Estimation, Execution and Delivery)

Client Relationship Management, Managing Client expectations, Problem Management and Resolution, Quality Management and Resource Management.

Business Analyst, review requirements specifications, sign off requirements for Retek based system interfaces and sunset strategy, review high level designs, third level escalation for production support.

Williams Sonoma, Senior Project Manager, Merchandising and Direct To Customer Channel, Apr 2002 to Jul 2004

This project is aimed at providing production support and maintenance of the Legacy Merchandising and Direct to customer applications (JDA MMS, IPMS, JDA Imagine, MarketMax and IF/SO along with a series of home grown applications). The main focus of the support team was to make sure Business/System SLAs are met with reduced cost and more effective. Infosys team did System Appreciation of the high complex/multi platform applications in 3months time frame and established 24 X 7 support using Global Delivery Model. In addition to this, the team was heavily engaged in first level Busyness Analyst support, major enhancements, development and testing interfaces for Retek based applications (RMS, RDW, RCOM, ReSA, etc.), and major projects to meet the evolving and expanding Business need. I have led the team during the various stages like System Appreciation, Transition, and Steady state. The major projects that were executed during the period include ‘Replenishment Can-Do’ initiatives, Inventory Reconciliations, Valued Cost reconciliation, replacing the Legacy WMS interfaces with Manhattan’s PKMS. Generated the revenue out of nothing to 4 million by year 2004. Total peak team strength – 14 onsite and 22 Offshore.

Responsibilities

Lead the project groups involved in production support and maintenance.

Lead the major development projects

Single point contact between Infosys and client leadership

Bottom line for making sure quality deliverables from Infosys Technologies Limited

Business Analyst

Mentor Programmer Analysts and Project manager

Project Management (Estimation, Execution and Delivery), Budget Tracking (for all groups), Issue tracking and resolution, Managing Client expectations and interactions, Problem Management and Resolution, Quality Management and Resource Management. Interacting with the senior executive management on project status and budget.

Nordstrom, Project Manager Offshore, Legacy applications maintenance and support, Mar 2001 to Apr 2002

This project is aimed at performing the support and maintenance of Nordstrom’s Merchandising and supply chain applications from offshore. Along with the support and maintenance the team was involved in creating the quick-hit tools for Business. Established a cost effective model for L2 on-call support, 12 X 7, from offshore.

Responsibilities

Lead the offshore team and motivating the team towards one end goal.

Project Management, Project planning & tracking, Problem Management and Resolution, Quality Management and Resource Management.

Nordstrom, Module Lead Offshore, Retek based products implementation, Aug 2000 to Feb 2001

This project is for implementing RETEK packages RMS (Retek’s Merchandising System) and RDW(Retek Data warehousing) for NORDSTROM. RMS package will allow NORDTROM to create and maintain their Purchase Orders, Merchandise price management and Inventory management. The RMS package replaces Legacy Purchase Order Management systems (POMR), Price change system, Book inventory (Stock Ledger) system and Merchandise transfer system. RDW is a data warehousing tool that will generate reports out of RMS data This project was designed to provide company performance dashboard to the senior executives of the organization, and is used as one of the key tools in the organization to make critical business decisions. I have led the modules responsible for Item and supplier conversion from the existing Legacy systems, interim PO interfaces to RMS.

Nordstrom, Design/Development Lead Onsite, Vendor Planning Application, Jun 1999 to Jul 2000

This project is for building a Vendor Planning Application to provide the ability for Nordstrom planners to analyze their vendor/brand data and profits and be able to come up the best profit plans. The vendor/brands could be planned at department/store/event levels. The application would involve several interfaces to vendor planning, conversion of existing interfacing data, GUI screens for planners to analyze and enter plans

Nordstrom, Lead developer, Financial Planning, Oct 1997 to Jun 1999

To allow Nordstrom planner to analyze, plan and revise using key elements from historical and capturing current. The system will give the flexibility to meet the diverse Nordstrom decentralized buying system which will give planner the directional tool to set a foundation for the fiscal year with the ability to plan cross fiscal years.

Nordstrom, Developer, Y2K compliance of Invoice processing system, Jan 1997 to Oct 1997

The scope of this project is to make the Invoice Processing (IP) module year 2000 complaint, to change the COBOL II code to COBOL/370 and retro-fitting of the macros changed. The code is written on PACBASE (a case tool which produces COBOL code ). The application has both Batch and Online programs which need to be made Year 2000 complaint.

EDUCATION

November 1993- Bachelor of Technology, Mechanical Engineering, University of Kerala, India

OTHER FORMAL TRAINING

Professional Growth:

Customer Interfacing Skills, Retail Management Processes, Time Management, Retail Warehouse Management, Business presentation skills, Business Acumen, Facilitation skills, Leading high performing teams, Agile methodology

COMPUTER SKILLS AND KNOWLEDGE

Languages

Cobol, PacBase, RPG

Databases

DB2, DB2 400

OS

MVS, OS/400

Tools / Packages

Blueprint Requirement Center, HP Quality Center, VersioOne, JIRA, Confluence, TopTeam, MS office products, JDA MMS, IPMS, JDA Imagine, Market Max, IF/SO, JDA Replenishment, Sterling OMS

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