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Medical Customer Service

Gulfport, Mississippi, United States
October 04, 2016

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*** **** ***** *********, **** Beach, MS 39560



Hands-on, task focused professional with strong communication skills leveraging 15+ years of cross-functional experience. Possesses a strong understanding of the importance of accurate claims processing and pays close attention to detail for accurate and compliant documentation.

Proficient in planning, prioritizing work, organization, and attention to detail, with excellent analytical abilities.

Able to independently carry out assignments.

Experienced in Microsoft Word and Office Suite.

Brings finely tuned attention to detail and commitment to quality to all assigned tasks.


Medical Billing & Coding ICD-9-CM HCPCS CPT ICD-10-CM Co-Payments & Deductibles

Greenway PrimeSUITE Electronic Medical Records EHR/EMR Practice Management Software

Insurance Billing Procedures Insurance Verification Medical Records Management

Anatomy & Physiology Medical Terminology Disease Process HIPAA Superbill

Medicare, Medicaid, TRICARE CMS 1500 CMS 1450 (UB-04) EOBs Managed Care (HMO, PPO, and POS)

Insurance Claim Processing Electronic Payment Posting Appointment Scheduling

Government & Third-Party Payers Office Management Data Entry 10-Key Skills Microsoft Office/Word


Ultimate Medical Academy

Medical Billing and Coding Associate of Science Degree, 2015

Diploma – Medical Billing and Coding, 2015

Completed an intensive, accredited training program which included:

Analyze and code surgical procedures and diagnosis using ICD-9-CM and CPT codes.

Collaborate across collection/billing departments to ensure billing related issues are resolved.

Maintenance of medical charts and electronic medical records (EMR/EHR) systems.

Verify insurance eligibility, and submit claims to various insurance companies electronically.

Pursuing National CPC-A Certification


Civil Service, GS5 – Gulfport, MS 12/2008 – 06/2015

Human Resource Assistance

Provide customer service to active duty service members, retirees, and dependents.

Maintain financial and service records of military personnel and prepare military personnel pay transaction documents utilizing the following systems: Navy Standard Integrated Personnel System (NSIPS), Electronic Service Record (ESR), Transaction Online Processing Systems (TOPS), Defense Mil pay Office (DMO), Defenses Joint Military Pay System (MMPA), and Total Manpower Workforce System (TWMS).

Maintain confidentiality of sensitive information.

United States Navy – Norfolk, VA 10/1999 – 10/2007

Personnel Specialist

Provided enlisted military members with information and counseling related to Navy occupations, opportunities for general education and job training, requirements for promotion, and rights and benefits.

Maintained and audited pay and personnel records of military personnel.

Prepared the financial/accounting reports related to individual pay and travel transactions and operated associated accounting systems.

Served as Acting Leading Petty Officer to 5 subordinate sailors when unforeseen circumstances made me the Senior Petty Officer.

Assumed the responsibility for the Personnel office daily function of the command from December 2006 to February 2007.

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