HIGHLIGHTS OF QUALIFICATIONS:

Accomplishes business goals through skilled used of word processing, spreadsheet, Microsoft Office Suite – Word, Excel, Power Point SPSS, Access, and Project, and database software applications

Demonstrates a vital ability in accuracy with numbers.

Typing speed 75 words per minute

Demonstrates an ability to work well in a fast paced environment, and within complex and deadline-driven environments

EDUCATION

Brock University

Bachelors of Social Science -Criminology (Honors) - Graduated October 2014

Brock University. St. Catharines. Ontario

PROFESSIONAL EXPERIENCE

Mall Administrator

Centennial Mall-Davpart Inc. (Contract), Brampton, Ontario August 2016 - Current

Greet visitors/contractors, answer telephone, monitor security cameras, prepare correspondence

Daily patrol of the mall for deficiencies, untidiness and/or addressing merchant or customer concerns etc.

Monthly collection of rent from store owners including processing bank deposits for promotion fund

Communicate with janitorial, security, and/or property manager regarding work orders/service calls

Coordinate Mall events with advertising, artwork & printing vendors including contests, and promotions

Ordering office & operational supplies; reconciling petty cash for office purchases

Administrative Assistant

Heart & Stroke Foundation, St. Catharines, Ontario September 2015 – April 2016

Assisted in the preparation of receipt compilations, intended for receipt purposes for donors.

Developed and maintained filing system for old donations tracking sheets to ensure faster retrieval for recovery purposes.

Performed data entry of donors contact information, volunteer event participants, date of completion of volunteer event, and monetary donations through the Salesforce database.

Administrative Support

Sitel, St. Catharines, Ontario November 2014 -August 2015

Processed and recorded incoming call communication about Cox cable issues using the Icoms and Kronos databases.

Diagnosed and resolved technical hardware and software issues involving cable connectivity and technical issues by following certain troubleshooting steps with customers.

Demonstrated discretion, good mannerism, and exercised good judgment to ensure that the cable issues are resolved and the customers calling have a positive customer service experience.

Offered alternative solutions, like reduced bills, and promotions, where appropriate with the objective of retaining customers’ and clients’ business.

Sales Assistant

Addella, Toronto, Ontario June 2014- October 2014

Actively visited potential to demonstrate use of products, show samples and take down new orders of the office supply needs.

Ensured attentive follow-up to new customers and put the clients’ needs first. When customers were dissatisfied with the order placed, corrections were made to the customers’ satisfaction.

Developed in-depth knowledge about the sales product and the competitor’s products to give well-informed information to potential customers.

Planned and worked towards meeting a sales target and budget with other team members.

Receptionist

Comfort Inn, St. Catharines, Ontario September 2013- April 2014

Provided excellent, friendly customer service when greeting, registering, and assigning rooms to guests.

Answered inquires pertaining to hotel services; registration of guests; and shopping, dining, entertainment, and travel directions.

Computed bills, collected payments, and made changes for guests.

Kept records of room availability and guests’ accounts, manually and with the use of a computer.

REFERENCES AVAILABLE UPON REQUEST

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