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Manager Quality Assurance

Clermont, Florida, United States
October 04, 2016

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***** ***** **** ****

Clermont, Florida 34711

Cell: 352-***-**** Email:

OBJECTIVE: Seeking a position as a Distribution/ Warehouse/Logistics Operations Manager


Highly-talented and successful Logistics Management Professional with progressive experience.

Proven interpersonal and communication skills and experienced in utilizing staff, materials and fiscal resources to drive performance optimization.

Skilled in development and implementation of process improvements and cross-functional collaboration.

Verbal fluency in Spanish and English.


Senior Performance Manager August 2013 – August 2016

Insource Performance Solutions, Charlotte, North Carolina

(Contracted by Lowes RDC 1419) Kissimmee, Florida

Managed both, Dayshift and Weekend Shift operations in shipping, receiving, loading of trailers in a 1.4 million square foot Lowe’s Distribution Facility while maintaining a production rate of 114% for 42 employees.

Responsible for recruiting and training of all team members on department goals.

Conducted all OSHA annual training for 2015 and 2016. Currently over 432 days without a recordable incident.

As a company’s HR representative one of my areas of responsibility include managing turnover, recruiting, and benefits administration, driving positive employee relations and monitoring and ensuring compliance with the company’s legal obligation as to FMLA, ADA, and EEO.

Encouraged and built mutual trust, respect, and cooperation among team members through positive re-enforcement to ensure safety, accuracy, quality of work so production standards can be achieved.

Responsible for processing payroll on a weekly basis to include submission of the weekly business report to the Vice President of Operations.

Maintained a 25% to 35% gross margin percent 31 months straight.

Established a solid business partnership between the Lowes senior leadership in Minersville, PA during the implementation period, paving the way for Insource to become the staffing agency of choice.


Graebel Orlando Movers, Orlando, Florida


Planned, organized and controlled all activities involving warehousing, distribution, receiving, shipping and storage operations of residential and commercial products in an 110,000 square foot moving and storage facility. Responsible for planning, scheduling and conducting daily confirmation calls on customer moves to ensure quality assurance and customer satisfaction. Maintained Occupational Safety and Health Administration (OSHA) compliance through the facilities maintenance program and daily inspections of Material Handling Equipment (MHE). Ensured fleet maintenance by quarterly inspections and repairs of trailers, tractors and straight trucks from a certified facility. Maintained accurate D.O.T. and maintenance files for long haul, short haul and local drivers. Maintained a corporate safety score of 94.6% from 2007 through 2011, in warehousing, vehicle inspection, maintenance programs, driver files and dispatching functions. Instituted physical security practices along with the quality processing system, resulting in a notable reduction of inventory loss. Monitored field work to ensure local, long, and short haul contractors properly executed interstate moves, intrastate packing jobs, Delivery Out of Storage (DOS), and commercial moves. Ensured close relations with the sales department in providing quality service to all customers. Participated in the monthly financial conference calls and assisted in the annual financial planning with objectives to meet plan. Enforced process and procedural improvements to enhance the effectiveness and efficiency of operations. Increased quality service to customers by adjusting and accommodating changes to the warehouse and dispatching schedules.

Personnel Management and Supervision

Instituted a leadership approach that encouraged collaboration, learning, support and clear communication of goals and expectations to employees and drivers during daily start up meetings. Managed a team of five production associates and a supervisor. Managed recruitment of drivers, staffing and performance, and ensured all driver helpers were background checked and drug screened. Interviewed, hired, terminated and disciplined employees with verbal and written reprimands as required with recommended actions. Prepared annual performance reviews timely and accurately for warehouse and operations staff. Conducted monthly training classes to ensure regulatory and safety compliance of OSHA and DOT standards.

• Inventory and Quality Control

Instituted Process Improvements (PI) and Standard Operating Procedures (SOPs) pertaining to technical guidance in receiving, staging, inspecting, documenting and handling of shipments, resulting a reduction of inbound claims. Conducted monthly audits to ensure performance standards and monitoring techniques were being utilized. Conducted physical inventories on accounts by counting and verifying SKU numbers and quantities received. This improved inventory control and loss prevention in warehouse operations. Provided hands-on research for customers using the Warehouse Management System (WMS). Ensured efficient staging, loading and accurate documentation of inbound, outbound and storage of household goods and commercial shipments.

AREA MANAGER March 2003-April 2006

Wal-Mart Regional Distribution Center, Brooksville, Florida

• Receiving Operations

Managed training, safety, administrative and production of 37 associates and one supervisor through the use of a metrics system. Conducted daily start-up meetings to cover prior nights receiving statistics, work related and administrative matters, to include discrepancy trends, recommendations for improvement. Established daily priorities and issued work instructions to supervisor. Facilitated internal training aides via the Wal-Mart intranet system for direct reports. Received in over 200,000 cases and unloaded on average 100 trucks daily to include trucks in the yard and appointments. Maintained document integrity and dock flow conducting daily audits on unloaders through verification of purchase orders and packing list on product being received and scanned through the Radio Frequency(RF) system. Ensured that all products received on the dock were hauled to the proper location. Increased Units Per Man Hours (UPMH) from 280 to 327 in 2003 to 2004.

• Materials Processing

Managed the Reserve Stock and Replenishment (RSR) area, covering 1.5 million square feet, supported by 22 forklift drivers and one supervisor. Monitored the 24-hour, in-bound report every 30 minutes, ensuring products are correctly scanned and located. Replenished all zero balanced slots through automated reports to ensure order filling. Received an excellent rating during annual Safety Inspection for aisle appearance and product condition in RSR for 2005. Accident and incident free record from February 2005 to March 2006. Received 97% satisfactory rating on associate annual survey. Increased UPMH from 28 to 31 from 2005 to 2006. Conducted interviews and hired for positions as required. Conducted monthly counseling sessions to advise employees of performance standards and requirements, production and attendance. Completed weekly inventories, set by Quality Assurance department, to confirm accuracy of on hand stock.


Datanomics (Contracted through Lockheed Martin), Transportation Security Agency (TSA)

Southeast Region Depot, Orlando, Florida

Quality Control

Directed QA for Receiving, Inspection, Kitting, and Shipping of airport security equipment for the Transportation Security Agency (TSA) involving 429 airports. Maintained process and procedures for securing sensitive and temperature controlled items. Weekly inventories were conducted to ensure items recorded in the warehouse management system were on-hand prior to kitting orders to prevent any discrepancies which might impact inventory balances. Inspected kitted material and Bills of Material (BOM) for 100% accuracy and compliance prior to shipping. Inspected products shipped to airports for blocking and bracing to maintain damage control. Effectively managed BOL, purchase orders, and packing lists on all inbound shipments. Nonconforming products were documented, segregated and returned to vendor for replacement. Assisted the Area Logistics Project Coordinator from Lockheed Martin in policy and procedures development for shipping, receiving and QA for equipment used in construction of TSA approved Passenger Screening Systems. All 24,000 parts received, stored, and shipped had 100% on-time deliveries per request date on customer orders. Delivered 100% accuracy rate on Kitted Orders on product shipped to airports with no damage. Trained Suddath United employees on basic warehousing inventory and document control.


DFS International, Inc., Orlando, FL

• Material Management

Managed a 50,000 square foot warehouse during all phases of planning, procurement, storage, inventory control, assembly and materials and products distribution. Generated weekly Master Production Schedule (MPS) to capture customer demands for finished goods. Also generated a Materials Requirements Planning Report (MRP) to determine the quantity of components needed utilizing the Oracle Manufacturing Process

software to support 100% on time delivery to customer and maintain stock levels. Created employee strategic work competencies and metrics that were integrated into the performance management process. Measured

and evaluated supplier’s performance and maintained supplier history. Reviewed designs, drawings, quality plans and procedures. Verified product quality using precision measuring techniques and ensured products conformed to specification and/or documentation. Worked with the Engineering Department in tool development that led to Mistake Proofing Methodologies for the Assembly Department. Responded to customers last minute order needs and resolved any conflicts referencing descriptions of purchased items received. Received ISO 9000 Certification in 2000 and QS 9000 Certification in 2001 from the British Standards Institute (BSI), both on first attempts. Company was a Tier 1 Supplier of Durango Slam Latch for Chrysler Corporation.

• Production Control

Managed over 6,000 SKUs valued at $15 million. Developed warehouse policies and procedures and conducted monthly physical inventories for location and quantity accuracies. Researched all inventory balance discrepancies and made adjustments accordingly and reported all findings to management. Recorded a 99.98% annual inventory accuracy rate for five consecutive years. Researched and implemented a piece-counting scale and bar-coding network system, which improved product receiving accuracy and customer same-day order fulfillment by 99% and cost containment. Performed incoming inspection and verified product conforms to specification/documentation per drawings and contract specification. Nonconforming product was segregated and quarantined until shipped to vendor for replacement.

United States Army Veteran (Honorably Discharged)


Experience with the Army in Logistics/Material Management. Evaluated, developed, and cross-trained employees. Identified objectives, organized needed resources, directed operational efforts to achieve desired results. Gathered and disseminated information for status reports for presentation to management staff. Supervised and managed material management receiving, issuing, storing, shipping, and the customer service sections. Knowledgeable on Army supply systems, procurement of supplies and warehouse inventory systems. Familiar with the logistics operations of Heavy Divisions, Mechanized Divisions, Area Support Groups, Corp Support Groups and Directorate of Logistics, that includes Installation, Unit, Battalion, Brigade, Division. A top performer with exceptional interpersonal, communication and public relations skills that allows the development of strong rapport with individuals on all levels. Adept at analyzing and resolving problems, developing and instituting needed procedures and responses. A consistent high level performer in dealing with people and services requiring solid management, organizational, time management and negotiating abilities. Results oriented, highly motivated to succeed. Highly successful in creating new programs/streamlining existing ones to improve service delivery while reducing overhead expenses. Consistently exceeded standards.

Department of the Army Professional Development:

• Defense Distribution Management Course

• Storage / Logmars Training

• Standard Army Retail Supply System (SARSS) Supervisor Course

• Logistics Management Development Course

• Supply Support Activity (SSA) Management Course

• Direct Support Unit Standard Supply System - Stock Control Course


Oracle Manufacturing Software

Red Prairie Software

AMA Inventorying & Cycle Counting Course


H.S Diploma – Central Texas College

College Spanish Levels I and II

Master Certificate in Supply Chain Management & Logistics - (In Progress)

Michigan State University

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