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French Helpdesk Technical and Customer support.

Location:
Makati, National Capital Region, 1204, Philippines
Salary:
80,000
Posted:
October 04, 2016

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+************ / (**) ******* Nganko Tchamda nabi

- 1 -

**** ******* **. ****. *******, Makati City

acwwof@r.postjobfree.com

+639162670325 / (02) 7764841

PERSONAL INFORMATION

Date of Birth: November 11, 1985

Nationality: Cameroonian

Civil Status: Single

Gender: Male

Language: French & English

Country: Philippines

Working Permit: Yes

- Experienced and knowledgeable in Information Technology.

- Customer service

- Ticketing tool (Service Now Geneva version)

- Directly working with end-users to maximize efficiencies and user- friendliness, work well independently, or in a group setting

- Technical support: Providing all facets of computer support such as troubleshooting, installations, and maintenance, website design, Java, PHP, different programming methods, Systems and Networks Administration, MS Office 2010/2013 package, Outlook 2010/2013.

- Trainer (new process and new software)

- Good communication in French and English and presentation capabilities

- Resource Technician or Man Knowledge Base

- Team Leader assistant

STEFANINI PHILIPPINES December 10, 2014 – Present

Makati City, Philippines

French Helpdesk Resource Technician (March 1, 2016 – present)

- Acts as a Subject Matter Expert for the French Helpdesk

- Supports and conducts training for helpdesk technicians when necessary

- Assists in supervising team members

French IT Helpdesk Technician (December 10, 2014 – February 29, 2016)

- Provided technical end-user support via telephone, email, or web chat

- Provided restorative or maintenance actions to resolve end-user problems

- Responded to end-user problems based on standard procedures

- Tracked incidents and calls, including but not limited to entering data into the database timely and accurately.

PROFESSIONAL EXPERIENCE

SUMMARY OF QUALIFICATIONS

+639162670325 / (02) 7764841 Nganko Tchamda nabi

- 2 -

WTLA (WISE) March 2013 – December 2014

French Instructor / Online Tutor

SOUTHWESTERN UNIVERSITY – Cebu City, Philippines 2012-2013 Project Manager

COLLEGE CHARLES DE GAULLE – Cameroon September 2008 - December 2010 Mathematics and IT Teacher

VICTOR TCHAMDA PLANTATION – Cameroon 2007-2008

Manager

Diplomat School Years

Master in Public Administration Southwestern University Villa Aznar, Urgello St., Cebu

city, Philippines 6000

September 2013 - 2014

Bachelor of Science in

Information Technology

Southwestern University

Villa Aznar, Urgello St., Cebu

city, Philippines 6000

December 2010 – May 2013

Diplome Universitaire de

Technology

INFORMATIQUE DE GESTION

(IT Management)

Institut Universitaire de

Technology FOTSO VICTOR

Bandjoun

2005 - 2007

BACCALAUREAT EN

MATHEMATIQUES ET

PHYSICS

Lycée Classique of Balengou

(Ouest)

2000 - 2004

Service Now Good for Enterprise Internet Explorer RSA Token Mysql Outlook IBM notes Lync Windows SSP

Canvas Lotus Notes Skype for business Mercury Incident controller GamX Cisco Phone Visual Basic PHP HTML, JAVA

Football player

Runner

Biker

Available upon request

NGANKO TCHAMDA NABI

EDUCATION

ADDITIONAL SKILLS

REFERENCES

HOBBIES



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