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Management Manager

United States
October 04, 2016

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***** ******* ****. *** *****, Minnesota 55330 763-***-****

Strategic and focused professional with a Master degree in Organizational Management and most recently added an MBA in June 2012. Over 15 years of progressive experience driving successful Human Resources and Retail divisions for financial institutions. Instrumental in creating and implementing programs for all HR needs – Benefits and compensation plan design for complex union and management plans to drive cost savings and utilized as a retention tool. Experience acting as an advocate in complex benefit situations from generating quality third party administrator relationship management to final selection and submission to Board of Directors for approval. Development of staff and vendor management through building solid strong and positive relationships. Key advisor to upper management and executives on aligning HR and organizational goals, delivering recommendations and solutions to control costs, maximize resources, and ensure a work environment that emphasizes performance, adherence to policy, and teamwork.


Centra Ventures, Inc – October 2015 – Present

Oversight and direction of Human Resources function for Falcon National Bank, Community Pride Bank and State Bank of Richmond.

The Vice President of Human Resources is responsible for leading all aspects of human resources in a way that fully integrates the HR function into our business operations throughout the United States. As a trusted and confidential advisor for the CEO and member of the Executive team, the VP of HR leads and manages the delivery of human resources expertise on matters relating to employee relations, performance management, organizational development, training, compensation and benefits, safety, workers compensation, legal compliance, talent acquisition and succession planning. Strategic Partner working to bring all three banks together aligning benefits, policies and overall strategic direction.

Nilfisk, Plymouth, Minnesota -June 2015 – October 2015

Manufacturing – Machinery – 5500 employees worldwide.

HR Manager – People and Performance Partner

Provide Human Resources functional expertise to support the alignment of business objectives with the North American Region. Support Global Operations; R&D, Engineering, IT, Procurement, Plymouth Production and Quality.

Responsible for HR pillars such as the Performance Appraisal process and the Local Leadership training program. Serves as a consultant to management by assessing and anticipating people and performance related needs with a strong focus on talent management, employee relations, change management and improving overall HR processes.

Builds partnerships across the HR global function to deliver value added service to management and employees that reflect the business objectives of the global organization.

Facilitate training courses for managers and leadership in Project Management, Project Leadership and Communication, and Leadership Development across the organization.

Ensure high levels of ethics and integrity on manager’s decisions. Provide legal advice as applicable. Consult inside or outside attorney’s as applicable to manage risk for the organization.

Conduct employee relations processes such as warnings, disciplinary actions, layoffs, terminations, etc…

Identify any potential labor issue and take action. Coach managers to prevent any labor issue and maintain a appropriate work environment that drives business results and employee development.

Ensure effective and clear communication amongst leadership and management groups supported.

TRUSTONE FINANCIAL, Plymouth, Minnesota 2008-June 2015

Federal credit union with over $1 Billion in assets.

Staff Development Manager – MN and Wisconsin –

Plan, develop, and implement staff development programs that include: Leadership and Management Training for MN and WI regions. Provide sales training, management coaching, team development. Facilitate and plan Staff Development day annually for both regions. Curriculum design; train the trainer; modeling and teaching member service skills. Innovative strategies to align corporate vision with the staff that makes it all happen. Creating a culture where staff is well trained and member service is the focus of what we do.

Responsible for creating and developing staff development programs for all staff that teach and inspire a high standard of sales skills to reinforce a sales culture. Responsible for department management. Responsible for development of leadership and management training programs for the organization.

Provide ongoing support for the branches by providing back up floating services.

Responsible for role modeling member service skills by supervising branch staff in a Branch Manager’s absence. Promoting internal and external customer service.

Core team member responsible for training and development for core team projects to include overall company core system conversion and merger and acquisition projects.

Human Resource Manager – MN and Wisconsin

Direct all aspects of HR operations, from direction of staff experience and benefit programs for 200 employees to providing expert guidance to management on employee issues and concerns, with a focus on development, review, and implementation of strategic HR policies. Work in a small organization enables me to work in a very broad HR strategic style.

Work closely with Legal Counsel regarding risk avoidance in a complex Financial Services environment that includes; mergers and acquisitions, EEOC and Department of Health and Human Services Investigations and responses.

Cross trained in front office operations and Management – Travel to all locations mentoring and managing site staff in absence of branch manager.

Management of unemployment and worker’s compensation claims.

Provide effective consultation to managers on all aspects of employee relations and Human resource issues including hires, terminations, performance improvement plans, conflict resolution, performance appraisals and clarification of company guidelines, policies and procedures.

Accountable for establishing and leading a people and organizational strategy to ensure business objectives are achieved.

Administer executive compensation plan and serve as EEO/Affirmative Action Officer. Research and design new benefits programs, monitoring expenditures and recommending cost containment strategies to ensure most effective use of funds. Forecast trends and develop short- and long-range projections regarding modifications and new programs.

Selected Highlights

Advanced diversity efforts through design and implementation of a successful Affirmative Action plan.

Support retail operations as a Lead Business Partner working closely with Senior Leadership to promote sales programs, meet goals and develop strong retail teams in multiple locations.

Partner with management in successful resolution of employee relations issues.

Conduct investigations/fact finding and responded to complaints, grievances and charges.

Advise and provide counsel to managers on disciplinary issues.

Assist in appropriate documentation and recording of discipline notices

Ratified new contract for 2010-2012; held wages to less than 2% over a 2-year contract.

Drove strategic plan for union staff – built a strong relationship with Union Business Representative, establishing a mutually beneficial environment that inspired trust and overcame previous stresses.

Forecast staffing requirements to support the department’s goals and objectives.

Lead Investment Committee- Manage the pension and 401k programs. Present quarterly reports to the senior leadership.

Act as an advocate in complex benefit situations.


Land development and wall systems Construction Company serving the south Texas area.

Office Manager 2006-2008

Managed sales from customer service to ordering product and scheduling closings

Accounts payable and receivable – vendor management. Worked closely with attorneys and accounting firms to establish strong relationships to drive business success. Ensured customer satisfaction for both Residential and commercial clients. Strong Realtor and investor relationships.

Worked with golf course development to purchase and sell residential lots.


Full-service financial holding company serving the Twin Cities metro area, with $500M in managed assets.

Benefit Officer (2001-2006)

Orchestrated all aspects of benefits programs for 200 employees, from vendor management for 8 direct plan carriers to oversight of critical components including policy development, implementation, and review and

compliance with ERISA and HIPAA privacy and security regulations. Designed, negotiated, and implemented all benefit programs (Health & Wellness, 401K, deferred compensation). Promoted workplace stability and productivity through effective resolution of conflicts and vital support to management on policy interpretation, establishment of best practices, and service as a vital agent for corporate change initiatives. Developed and trained staff on mission-critical HR systems.

Selected Highlights

Fostered a dynamic environment, governed by innovation and rational risk taking, by driving creative business improvement initiatives.

Optimized employee performance through proactive development of relationships and delivery of personalized feedback and coaching.

Managed FMLA Leave process and workers’ comp claims.

Maximized spending through strategic negotiations of benefit plans/costs with carriers, and transition to new brokers who delivered improved service and higher ROI.

Ensured prompt and accurate compensation delivery through management of payroll processing and implementation of payroll systems (Ceridian and ADP web-based products). Controlled time/attendance system for hourly staff, as well as Purchased Time Off (PTO) benefit plans. Collaborated with external accounting firm in execution of annual 401K audit of corporate retirement plan.

Selected Highlights

Modernized operations by piloting paper-to-online benefit enrollment transition, from research and implementation through to staff training.

Played key role in development of HR group as a strategic partner in the corporation.

Optimized employee access to critical benefits information through facilitation of open enrollment meetings. Trained HR team on all systems to ensure top performance and understanding.


MBA – Concordia University, St Paul, Minnesota – Completed June 2012

Master of Arts in Organizational Management and Communication

Concentration in Human Resource Management

Concordia University, St. Paul, Minnesota

Bachelor of Arts in Organizational Management and Communication

Certificate in Human Resource Management

Concordia University, St. Paul, Minnesota

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