Timothy C. Scutt

678-***-**** (C)

http://www.linkedin.com/in/timscutt

TECHNICAL MANAGER

Results-oriented, customer-focused Technical Manager with excellent business acumen and technical background. Proven ability to analyze complex business problems and deliver technology based solutions. Skilled in promoting teamwork, organization and strategic planning, establishing strategic direction, managing key partners, vendors and staff, and building and managing customer relationships. Analytical, creative, and operates with highest levels of ethics and integrity.

AREAS OF EXPERTISE

Business Process Integration Program Management Technology Adoption & Integration Change Management Project Management System Engineering Process Improvements Software Engineering Client/Partner Management

Team Leadership Strategic Planning Personnel Management & Development

PROFESSIONAL EXPERIENCE

Ericsson, Duluth, GA

Sr Project Manager – Backoffice May 2011 to present

Provide management, leadership and direction, across multiple geographic locations, teams and DUs as the PDU PoC for all Ericsson OpenStream (OS) Releases in support of the Ericsson-Verizon FIOS VoD Account managing relationships with key stakeholders, defining timely and quality solutions to address customer business needs, ensuring the customer needs are met with the timely delivery of Ericsson Solutions, ensuring successful customer acceptance and deployment of Ericsson OS Solutions, and driving continuous improvements in customer satisfaction and Ericsson OS product quality, performance and reliability.

•Proactively set and managed expectations and priorities with internal and external stakeholders with respect to project scope, requirements, deliverables, timelines, status reporting, issues and risks, training and support, and budget. Internal/external reviews, scheduled checkpoints, training and communication plans established as a standard.

• Improved Ericsson’s OS quality and performance at Verizon.

oReduced backlog of RCAs 95% in first 6 months on assignment, and established new RCA Guidelines and Procedures to improve customer satisfaction and quality.

oImproved quality of SOW/CAST and defused ambiguity and conflict with fact-based judgment with early involvement in requirements definition and partnering with EP, CU, PM, and CSI in pre-sales, implementation and support efforts.

oFirst ever accolade from Verizon received on Product Quality, Performance and Support in 2013 after OS performed extremely well against very high transactional volumes.

oHighest VoD usage month ever for Verizon in Nov 2014 with ~98 million VoD requests and a 98.93% session setup success rate.

o100% on time delivery and flawless deployments for 3 years running with >65 deployments in 2015.

• Improved Ericsson’s OS product field stability at Verizon

o3+ years of flawless upgrades/deployments

oZero open ‘Sev1’ or ‘Critical ‘ TRs reported since March 2015.

Earthlink, Inc., Atlanta, GA

Sr Mgr, MIS Services Engineering, Production Operations Mar 2008 to Apr 2011

Managed a team of 10-15 System Administrators (FTE and off-shore) responsible for Windows, Linux and UNIX Administration of Earthlink Internal Systems.

Managed maintenance of proper staffing levels, staffing resources optimization, attainment of individual and team goals, overall alignment with performance management requirements, goals and rewards systems, employee relations, mentoring, and talent/career development.

Established clearly defined individual/team performance goals and objectives including work prioritization/assignments. Communicated/reviewed goals, objectives and priorities with team members regularly in 1-on-1 meetings, team meetings, and performance planning/review sessions.

Proactively addressed customer expectations and remediated customer escalations. Established and managed to defined SLAs.

Managed and prioritized technology upgrades, implementation & post-deployment support needs for Earthlink’s Internal Systems Infrastructure.

Reduced Rack Unit (RU) footprint by 60% via process re-engineering, virtualization and de-commission of existing servers.

Reduced Production Operations Infrastructure vulnerabilities by 90% across the organization.

Sustained 100% SOX/PCI Compliancy.

Achieved 96% RFC Execution Success

Earthlink, Inc., Atlanta, GA

SAP/CRM Support Manager, Production Operations 2006 to Mar 2008

Successful hands-on manager of team and an integral player in Earthlink’s ground-breaking SAP implementation deploying CRM 5.1, XI 3.0, BI 7.0, NW2004s SR1 and Solution Manager 4.0 utilizing Fujitsu hardware, Solaris 10, Oracle 10g, and Oracle RAC 10.2.0.2 framework.

Ensured alignment and integration of SAP implementation with Earthlink Systems and Processes, defined SAP support staff requirements, and managed personnel hiring, development and retention.

Managed the CRM Basis & Infrastructure Team responsible for designing, building and supporting all SAP system environments including hardware sizing, procurement and installation, SAP component installs/upgrades, and lifecycle Transport Management. Full landscape was in excess of 30 systems.

Earthlink, Inc., Atlanta GA

Appl Arch & Config Manager, Production Operations 2005 to Aug 2006

Managed the Midas Pre-Production Support team and the Midas Appl Arch & Config Production Support team responsible for Earthlink’s Midas Dev, UT, QE and Training environments maintenance, product software upgrades, system integrity and availability, AA&C standards and documentation, new technology assessment, evaluation and integration.

AT&T, Conyers, GA

Restoration Center Manager, Packet & Optical Network Services 2002 to 2004

Provided leadership, direction and technical support, across multiple geographic locations for meeting technology support needs for the Packet & Optical Network Services and Network Maintenance organizations.

Provided technical leadership and vision as the Transport Center of Excellence (CoE) Systems Leader responsible for the management of Systems development, test, deployment and post-deployment activities, Issue and Change Management, Root Cause Analysis, and strategic direction for Transport CoE Systems.

Assigned as Restoration Operations Center (ROC) Customer Advocate, Systems Engineer and Lead Wallboard consultant responsible for problem analysis, requirements definition, feasibility/tech assessments, Project Mgmt, Risk Mgmt, and ROC Automation and implementation of the Transport CoE Wallboard Initiative to facilitate earlier id of potential service affecting network outages to minimize customer impacts and maximize customer satisfaction.

Reduced ROC initiatives project time and development costs consistently an average of 50-75% annually.

Identified, defined, and managed automation opportunities within the ROC. Reduced defects 75%, improved cycle time 90%, improved customer satisfaction, and enabled an annual CoE savings of $125K.

AT&T, Atlanta, GA

District Manager, Network Systems 1998 to 2002

Managed an organization of 65 diverse Information Systems professionals responsible for meeting technology support needs for Transport Planning, Capacity Management, Provisioning and Engineering with the definition, development, coordination, integration, deployment and production support of large scale, full life cycle (batch and GUI based) products in a high growth, many-objective environment.

Saved $1M annually and helped enable the procurement of an additional $10M by transitioning the development of several diverse and complex applications offshore

Enabled capital cost savings of $150M in 2001 as key contributor to the Network Optimization and Capital Assurance Team with the deployment of the Network Integrated Planning consumption monitoring and cross section utilization capabilities and improved Low Speed Card Inventory Management functionality

Provided end-to-end solution for customer ordering as the leader of one of five cross-organizational

teams. Automated 95% of customer orders, improved cycle time for the design, assign and assemble activities by 87%, and enabled annual savings of $16M.

Enabled capital cost savings in excess of $275M as key contributor to the Transport Capital Savings Team. Provided software enhancements and the introduction of new tools to improve capacity inventory management capabilities and to maximize the utilization of existing inventory when routing/provisioning new customer requests.

One of only eight individuals in an organization of 800+ to receive multiple Service & Network Delivery Director Excellence Awards in 2000

Technical Manager, Network Systems 1996 to 1998

Managed a team of 10 Information Systems professionals responsible for the coordination, integration and delivery of Network Planning and Provisioning software applications/tools.

Project Manager/System Engineer/Test Manager, Network Systems 1994 to 1996

Managed the interface between the business process engineering and systems organizations, and ensured that business needs were met in the most timely, accurate and cost-effective manner. Coordinated and contributed to full life cycle development activities. Led the advancement of testing knowledge and skill sets within the organization and managed the career development, training, and job assignments of Testing technical associates.

Software Engineer, Network Systems 1985 to 1994

Held increasingly responsible positions as programmer, business analyst, system tester, trainer, human factors engineer, system architect, and project manager.

EDUCATION

M.S., Software Engineering, National Technological University, Denver, CO, 1996

B.A., Mathematics, B.A., Computer Science, Iona College, New Rochelle, NY

PROFESSIONAL DEVELOPMENT

Project Management Quality Principles, Software QA, Database Analysis, Design, and Implementation, Human Factors Engineering, Software Configuration Management, Software Reliability Engineering, Capability Maturity Models, Leadership for the Future, Managing Professional Growth, Leading Across Organization Boundaries, Managing for Performance.

TECHNICAL KNOWLEDGE

Languages: C, C++, COBOL,UNIX Shell Programming, HTML, SQL, ASP, JSP, Java

Databases: IMS, Sybase, MS Access, Teradata, ipws, Oracle, Progress

Platforms: UNIX, HP UX, SunOS, MVS, Windows NT/03/07

Protocols: http, pop3, tcp-ip, Connect Direct, ftp, MQ Series, Lib/E, CORBA, MS IIS,

HP OpenClient, voice over ATM, voice over IP, SONET

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