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Customer Service Manager

Dubai, Dubai, United Arab Emirates
October 04, 2016

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Bur Dubai, Dubai - United Arab Emirates

Mobile No. +971-**-*******



To work in a leading and progressive organization that provides career development and cultivates employee expertise. I am seeking for a position where there is challenge and where I can utilize my capabilities. I am also open to learn and acquire new skills which will further enhance not only my personality but also my work performance.


GLOBAL LABOR SUPPLY - Dubai – UAE February 2009 up to present

Customer Service/ HR Assistant/Admin Assistant


Keeps Manager’s schedules and makes tentative appointments; arrange scheduled meetings and other required services.

Performs and coordinates office administrative works such as storing, retrieving, and integrating information for clients.

Maintain an adequate inventory of office supplies; source and order stationary.

Arranging the booking / travel requirements.

Performs variety of administrative and clerical duties.

Arrange, receive and track courier and post services.

Maintains and develop good relationship with customers through personal contact or meetings or via telephone.

Cold calling companies to generate more business or offer Company Services.

Coordinated with clients and associated recruitment overseas agencies regarding the manpower requirement and concern.

Screen all CV’s received from associated recruitment agencies and job websites, short listing of suitable candidates, organize, set up and conduct initial phone interview/screening with the candidates.

Describing the work duties, salary and benefits of a particular vacancy.

Doing background checks and verifying the references, work experience and academic qualifications of applicants.

Scheduling interviews of the short listed candidates.

Responsible for updating approved candidates status to the Associated Recruitment Overseas Agencies and Clients.

MCM INFORMATION MANAGEMENT INC. – Philippines January 2006 – August 2008

Documentation Analyst (Data Encoder)


Responsible in analyzing and encoding of data.

Maintains data entry requirements by following data program techniques and procedures.

Secures information by completing data base backups.

Maintains operations by following policies and procedures, reported needed changes.

Maintains customer confidence and protects operation by keeping information confidential

Responsible for work orders, sending files and follow up.

Perform duties that may be assigned from time to time.

HOUSE RESEARCH & DEVELOPMENT PTE LTD–Philippines February 2004–November 2005



Preparing appointments and meeting for the General Manager clients.

Responsible for directing guests to their destination.

Preparing time record and leave of absence of Employee.

Entertaining phone calls and taking messages.

Control inventory of Indirect Materials

Prepares daily attendance and HR matter.

Perform duties that may be assigned from time to time.

Write correspondence letters and office memoranda.

Sort and distribute incoming mails and dispatch outgoing mails.

Operate office machines such as photocopier, computer, and facsimile machine.

Filing papers and important documents in their respective areas.

Perform duties that may be assigned from time to time.

CITIMART SHOPPING CENTER – Philippines July 2003 - January 2004

Sales Executive


Give customer service satisfaction with regards to inquiry and complains.

Resolving after Sales Service related issues.

Gives proper and full time assistance to customers.

Attend to other relevant tasks and matters assigned to from time to time.

Preparing, monitoring and submitting data pertinent to daily needs.

Letting the customer the latest promos of a particular brand.


Bachelor of Science in Commerce (Major in Management) 1999 – 2003

Lyceum of the Philippines University Batangas


Computer Literate

Good Communication skills and ability to interact at all possible levels.

Competent, efficient, highly-motivated professional that complements my energetic and outgoing personality.

Ability to keep clear and accurate records and reports.

Good customer service.


Hard Working & Quick Learner

Enthusiastic to work & well Organized


Dedicated team-player and detailed-oriented.


Date of Birth : 10th of November, 1982

Status : Single

Nationality : Filipino

Visa Status : Employment Visa

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