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Customer Service Executive Assistant

Mission, Kansas, United States
October 04, 2016

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Proven track record of accurately completing research, reporting, information management,

marketing, and business-development efforts within budget requirements.

Adept at developing and maintaining detailed administrative and procedural processes that reduce

redundancy, improve accuracy and efficiency, and achieve organizational objectives.

Highly focused and results-oriented in supporting complex, deadline-driven operations; able to

identify goals and priorities and resolve issues in initial stages.

Proficient in Microsoft Office System, Microsoft Visio®, Microsoft Project, Microsoft PageMaker,

Microsoft Windows® operating system, and People Soft, IBM Ultra Edit, Records Management, TRS

Trouble Reporting System, ProComm & ARPS - Record Processing System and type 60 wpm with

complete accuracy.


Customer Service Specialist

Synchrony Financial September 2015-Present

Assisted Customer’s with account management and eservice

Worked with business partners, Gap, Amazon, Citgo, PayPal, Stash Hotels, JC Penney

Provided excellent customer service including 100% on customer satisfaction surveys

Focused on customer retention and problem resolution

Customer Quality Specialist

Apria Healthcare March 2012-July 2015

Qualified & Verified patients’ insurance and demographics, Request Authorizations

Developed team spreadsheet for assistance with technical information to ensure process was faster and more efficient

Produced professional notes on patient accounts with a low margin of errors

Team leader in obtaining completed orders, credit cards & authorizations

Maintained high level of quality in data processing as well as customer service evaluations

Worked closely with case managers, branch manager, hospital liaisons’ and insurance companies

Personal Loan Banker

US Bank May 2010-March 2012

Guiding & educating customers in choosing loan products that will provide them with the

best possible solutions for their specific needs.

Assisting customers on how to set-up & use, Internet Bill Pay.

Provide prompt customer service for members via phone contact.

Responsible for customer retention and personal loan solutions.

Performing maintenance on customer accounts with cross selling.

Reconciling, funds transfers, making cash advances, refunding fees, and account type changes, title

changes, payoff quotes, and product education.

Administering credit applications and customizing products to meet individual needs.

Customer Service Representative

Sears July 2007- May 2011

Assist customers with excellent customer service that would warrant a return visit to the store; assist with returns, refunds, picking-up and ordering merchandise, consistently held highest number for credit applications throughout the store while maintaining the highest customer satisfactions ratings (CSTAT) throughout the store.

Executive Assistant

Embarq January 2007 – April 2009

Provide high-level administrative support to Director of Internal Network Systems, and

Management teams.

Coordination Analyst for Ali-Database/CPR Escalation team

Sprint October 2005 - January 2007

Provide skilled analyst & administrative support to the management team in the E-911 cable group and the CPR Escalation team.

Perform SIG/MSAG audits; to compare data which is used for billing, tax collection and E-911 functionality.

Review discrepancies to determine appropriate resolution by updating TRS to maintain high levels of execution for CPR and Escalations.

Contact city municipalities regarding the acquisition of updated information. Establish new group

with software, contractor requisitions, dedicated fax numbers, public folders and connecting and updating Public Safety Answering Points.

Distributed MSAG reports to county PSAPS.

Gathered, analyzed, prepared and presented statistical information in spreadsheets or complex report forms on a daily, weekly, monthly or annual basis to various counties, Telcos and internal customers. Designed and implemented several reports and structured the reports to fit out-puts of data gathered by cross teams and county agencies.

Executive Assistant

Sprint February 2000 - October 2005

Served as Administrative Assistant for four Vice Presidents and one Director; relief support for CIO and President of organization Directed all administrative and project support efforts.

Conducted in-depth

business-development research and compiled results for review.

Developed presentations and scheduled all executive-level meetings and travel.

Complied and tracked headcount reports, budgeting reports and weekly operations reports.

Designed several projects to reduce redundancy and create more efficient reporting structures. Coordinated team building activities, Community Relations Team Coordinator for company

Picnics, and United Way Campaigns.

Organized and maintained the distribution of company event

tickets, such as Chiefs, Wizards, and KC Royals.


University of Mid America Nazarene, Olathe, KS

Bachelor of Human Relations Management May 2004

Associates Degree Applied Science; Major Office Technology Management, Johnson County Community College, Overland Park, KS

CPR & First Aid Certified

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