JEAN CORNISH
ROELAND PARK, KS ***05
acwwkg@r.postjobfree.com
SUMMARY OF QUALIFICATIONS:
Proven track record of accurately completing research, reporting, information management,
marketing, and business-development efforts within budget requirements.
Adept at developing and maintaining detailed administrative and procedural processes that reduce
redundancy, improve accuracy and efficiency, and achieve organizational objectives.
Highly focused and results-oriented in supporting complex, deadline-driven operations; able to
identify goals and priorities and resolve issues in initial stages.
Proficient in Microsoft Office System, Microsoft Visio®, Microsoft Project, Microsoft PageMaker,
Microsoft Windows® operating system, and People Soft, IBM Ultra Edit, Records Management, TRS
Trouble Reporting System, ProComm & ARPS - Record Processing System and type 60 wpm with
complete accuracy.
PROFESSIONAL EXPERIENCE
Customer Service Specialist
Synchrony Financial September 2015-Present
Assisted Customer’s with account management and eservice
Worked with business partners, Gap, Amazon, Citgo, PayPal, Stash Hotels, JC Penney
Provided excellent customer service including 100% on customer satisfaction surveys
Focused on customer retention and problem resolution
Customer Quality Specialist
Apria Healthcare March 2012-July 2015
Qualified & Verified patients’ insurance and demographics, Request Authorizations
Developed team spreadsheet for assistance with technical information to ensure process was faster and more efficient
Produced professional notes on patient accounts with a low margin of errors
Team leader in obtaining completed orders, credit cards & authorizations
Maintained high level of quality in data processing as well as customer service evaluations
Worked closely with case managers, branch manager, hospital liaisons’ and insurance companies
Personal Loan Banker
US Bank May 2010-March 2012
Guiding & educating customers in choosing loan products that will provide them with the
best possible solutions for their specific needs.
Assisting customers on how to set-up & use USBank.com, Internet Bill Pay.
Provide prompt customer service for members via phone contact.
Responsible for customer retention and personal loan solutions.
Performing maintenance on customer accounts with cross selling.
Reconciling, funds transfers, making cash advances, refunding fees, and account type changes, title
changes, payoff quotes, and product education.
Administering credit applications and customizing products to meet individual needs.
Customer Service Representative
Sears July 2007- May 2011
Assist customers with excellent customer service that would warrant a return visit to the store; assist with returns, refunds, picking-up and ordering merchandise, consistently held highest number for credit applications throughout the store while maintaining the highest customer satisfactions ratings (CSTAT) throughout the store.
Executive Assistant
Embarq January 2007 – April 2009
Provide high-level administrative support to Director of Internal Network Systems, and
Management teams.
Coordination Analyst for Ali-Database/CPR Escalation team
Sprint October 2005 - January 2007
Provide skilled analyst & administrative support to the management team in the E-911 cable group and the CPR Escalation team.
Perform SIG/MSAG audits; to compare data which is used for billing, tax collection and E-911 functionality.
Review discrepancies to determine appropriate resolution by updating TRS to maintain high levels of execution for CPR and Escalations.
Contact city municipalities regarding the acquisition of updated information. Establish new group
with software, contractor requisitions, dedicated fax numbers, public folders and connecting and updating Public Safety Answering Points.
Distributed MSAG reports to county PSAPS.
Gathered, analyzed, prepared and presented statistical information in spreadsheets or complex report forms on a daily, weekly, monthly or annual basis to various counties, Telcos and internal customers. Designed and implemented several reports and structured the reports to fit out-puts of data gathered by cross teams and county agencies.
Executive Assistant
Sprint February 2000 - October 2005
Served as Administrative Assistant for four Vice Presidents and one Director; relief support for CIO and President of organization Directed all administrative and project support efforts.
Conducted in-depth
business-development research and compiled results for review.
Developed presentations and scheduled all executive-level meetings and travel.
Complied and tracked headcount reports, budgeting reports and weekly operations reports.
Designed several projects to reduce redundancy and create more efficient reporting structures. Coordinated team building activities, Community Relations Team Coordinator for company
Picnics, and United Way Campaigns.
Organized and maintained the distribution of company event
tickets, such as Chiefs, Wizards, and KC Royals.
Education:
University of Mid America Nazarene, Olathe, KS
Bachelor of Human Relations Management May 2004
Associates Degree Applied Science; Major Office Technology Management, Johnson County Community College, Overland Park, KS
CPR & First Aid Certified