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Customer Service Training

Location:
Highland, Indiana, United States
Posted:
October 04, 2016

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Employment History

Altom Transportation,Training /RC Coordinator 5/2016-6/2016

**** ****** **

Hammond IN 46320, 877-***-****

Provide new driver orientation and training such as OSHA, DOT, CSA, HAZMAT, BP AIR, SHELL Aviation and NORCO Chemicals Zero Defect Delivery certifications. Contributed with Root Cause Analysis, And Process Safety, Responsible Care administrator. Responsible for ordering and maintaining inventory for PPE, training and driver supplies. Reason for short time, Departmental changes, Director separated from company, who I reported to, company direction no longer favorable.

BMM Carrier, Inc. Safety and Operations Manager 2/16/2015 – 5/2016

1201 Central Avenue

Lake Station, Indiana 46405, 312-***-****

Operations include: Business Development, planning strategies and focus on improving safety, operations and profitability. Responsibilities include Human Resources, Driver Management, Hiring/Termination, budget creation, and implementation. Provide DOT, CSA, FMCSA, OSHA, PHMSA and Alliance for Uniform HazMat Transportation Procedures, compliance, and training. Implemented the Safety Department, Root Cause Analysis, Process Safety and created drivers’ company policy manual, per-employment compliance, orientation, trained and enforced policy. Provide driver orientation, evaluation, training, compliance, and HAZMAT training. Control inventory / warehousing of safety and training supplies. Scheduling equipment repairs, move equipment and replace. Perform repairs as required. Prepare and implement Safety Audits, have successfully passed FMCSA DOT audit. Company established a “Satisfactory” rating. Offered better position

Southlake Stables, Part-Time Customer service and utility 5/2014 - present

11255 State St

Crown Point, Indiana 46307, 219-***-****

Customer service, equipment diagnosis and repair, local deliveries to horse stables. Equipment utilized - class 8 tractor, flatbed, van, and step deck trailers ranging from 48 to 53 foot.

Ruan Logistics, Driver and Terminal Safety Instructor 6/16/2014 - 2/16/2015

3273 E 200

Fair Oaks, Indiana 47943, 219-***-****

Primary responsibility was to train new hires to comply with the Ruan company policy, procedures, DOT, OSHA, Driver evaluation and training, as well as drive on an as needed basis as a Regional Driver, on smooth bore and food grade tank trailers. Offered better position.

CR England, Truck Driver Training Instructor / Safety Evaluator 10/2012 – 5/2014

321 Tech Dr

Burns Harbor Indiana 46304, 219-***-****

Responsibilities included:

Upgrade Instructor – Students training for CDL license; teaching and work with students’/novice drivers to drive a class 8 vehicle safely

Safety Instructor – Training of Safety Policies

Pre-employment Evaluator

Perform safety evaluations on drivers and students, post-accident, and accident investigation

Verdtech LLC, Proprietor

Cartage Operations 10/3/2002 - 10/1/2012

Lake Village, Indiana, out of business

Verdtech was a multifaceted Enterprise, Transportation and Logistics Services, Service Shop Service and Repairs, Construction, Customer Service. Maintian inventory of parts and supplies. Included flatbed operations, oversized and van equipment. Company was sold 2012 volume sales and over 8% net profitability. Responsibilities included, but were not limited to: Administrator, Compliance Officer, Sales, Collections, Scheduling, HR related services, Safety Officer, Accountant, Manager, PR Liaison. Performed all phases of operations, from clerical, mechanical, training, and truck driving, inventory control and order, unload trucks transfer loads. Operated, fork lifts, tractors, pay-loaders, skid-steer type equipment and snow plows, dump, van and flatbed trailers to name a few.

Education

Certificate Supervisor Training, FMCSA DOT Regulations 2015

OSHA 10 Hour Training Certificate 2015

HAZCOM “First Responder, Operations Level” 2016

HAZWOPER 2016

AirBP 2016

Shell Aviation 2016

Responsible Care, American Chemistry Council 2016

FEMA - ICS 100.b, 200B 2016

FEMA – NIMS, 700.A 2016

DOT / Hazmat Compliance, OSHA 2015

Kaplan College, Davenport, Iowa, Criminal Justice 2011

DTI (Detective Training Institute) San Diego, California 2002

Security Training Program 2014

Loran, Pittsburgh, Pennsylvania 2001

Continuing Education, JJ Keller, FMCSA, Safety seminars on going

Security and Management, BLR®&mdash, Business & Legal Resources on going

Various On-line and Seminars for Business and HR on going

Lincoln Tech, Oak Lawn, Illinois, Graduated 3.9 GPA 1989

Certificate in Auto and Truck Technologies; Mechanics and Business Development 1989

Constrcution Safety 2016

Accomplishments and Skills

TWIC holder Hazmat Clarence

Tanker both truck and stationary, pump off

Creation and Development of a Theme Based Safety Training Program - “Role-Safe”

Development of Trucking Safety Department / Risk Management

DOT Supervisor Training

Development of and Enforcement of Company Policy

Creation of Employee / Driver Handbook

Creation of Driver Orientation Program, to include HAZMAT DOT and OSHA Training

Training and Certification of HAZMAT Drivers

Creation, Development and Implementation of HAZMAT Security Plan

Process safety development and implementation.

Successfully Preparing and Achieving “Satisfactory” FMCSA status

Held Instructors license issued by Indiana Bureau of Motor Vehicles

Ruan Logistics MEGA Safe Instructor

36 Years of Customer Service and Transportation Industry Experience, I.E. Training, Logistics, Service Shop, Carry Out Food Service, Manufacturing, Construction, Property Management Related Industries

Knowledgeable and Proficient with Computers and Software, Creating Budgets, AR, AP, PL, Stats and Trends, PR and group planning. Microsoft Office and AS400, 4DX “The 4 Disciplines of Execution”

Held ASE Certificate in Mechanics

Microsoft Office, AS 400

Planning and budget creation / management

Hold CDL A with HAZMAT endorsement,

Clean MVR

Guest Speaker

Professional References

Larry Dowdy

Sr. Officer Kentland Bank

219-***-****

Ed Murphy

Co-owner General Machine and Saw

574-***-****

Julie Myers

Thyssen Krupp Material/Production Planner

217-***-****

Mike Stanojevic; Vice President

BMM Carrier Inc.

312-***-****

Personal References

Marcus Smith

Owner of Marcus Smith Trucking

208-***-****

Scott Mitchell

Supervisor City of Gary

Water and Sewer

219-***-****

Richard Elman

Secretary Indiana Grand Lodge

219-***-****



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