Customer Service Training
Employment History
Altom Transportation,Training /RC Coordinator 5/2016-6/2016
Hammond IN 46320, 877-***-****
Provide new driver orientation and training such as OSHA, DOT, CSA, HAZMAT, BP AIR, SHELL Aviation and NORCO Chemicals Zero Defect Delivery certifications. Contributed with Root Cause Analysis, And Process Safety, Responsible Care administrator. Responsible for ordering and maintaining inventory for PPE, training and driver supplies. Reason for short time, Departmental changes, Director separated from company, who I reported to, company direction no longer favorable.
BMM Carrier, Inc. Safety and Operations Manager 2/16/2015 – 5/2016
1201 Central Avenue
Lake Station, Indiana 46405, 312-***-****
Operations include: Business Development, planning strategies and focus on improving safety, operations and profitability. Responsibilities include Human Resources, Driver Management, Hiring/Termination, budget creation, and implementation. Provide DOT, CSA, FMCSA, OSHA, PHMSA and Alliance for Uniform HazMat Transportation Procedures, compliance, and training. Implemented the Safety Department, Root Cause Analysis, Process Safety and created drivers’ company policy manual, per-employment compliance, orientation, trained and enforced policy. Provide driver orientation, evaluation, training, compliance, and HAZMAT training. Control inventory / warehousing of safety and training supplies. Scheduling equipment repairs, move equipment and replace. Perform repairs as required. Prepare and implement Safety Audits, have successfully passed FMCSA DOT audit. Company established a “Satisfactory” rating. Offered better position
Southlake Stables, Part-Time Customer service and utility 5/2014 - present
11255 State St
Crown Point, Indiana 46307, 219-***-****
Customer service, equipment diagnosis and repair, local deliveries to horse stables. Equipment utilized - class 8 tractor, flatbed, van, and step deck trailers ranging from 48 to 53 foot.
Ruan Logistics, Driver and Terminal Safety Instructor 6/16/2014 - 2/16/2015
3273 E 200
Fair Oaks, Indiana 47943, 219-***-****
Primary responsibility was to train new hires to comply with the Ruan company policy, procedures, DOT, OSHA, Driver evaluation and training, as well as drive on an as needed basis as a Regional Driver, on smooth bore and food grade tank trailers. Offered better position.
CR England, Truck Driver Training Instructor / Safety Evaluator 10/2012 – 5/2014
321 Tech Dr
Burns Harbor Indiana 46304, 219-***-****
Responsibilities included:
Upgrade Instructor – Students training for CDL license; teaching and work with students’/novice drivers to drive a class 8 vehicle safely
Safety Instructor – Training of Safety Policies
Pre-employment Evaluator
Perform safety evaluations on drivers and students, post-accident, and accident investigation
Verdtech LLC, Proprietor
Cartage Operations 10/3/2002 - 10/1/2012
Lake Village, Indiana, out of business
Verdtech was a multifaceted Enterprise, Transportation and Logistics Services, Service Shop Service and Repairs, Construction, Customer Service. Maintian inventory of parts and supplies. Included flatbed operations, oversized and van equipment. Company was sold 2012 volume sales and over 8% net profitability. Responsibilities included, but were not limited to: Administrator, Compliance Officer, Sales, Collections, Scheduling, HR related services, Safety Officer, Accountant, Manager, PR Liaison. Performed all phases of operations, from clerical, mechanical, training, and truck driving, inventory control and order, unload trucks transfer loads. Operated, fork lifts, tractors, pay-loaders, skid-steer type equipment and snow plows, dump, van and flatbed trailers to name a few.
Education
Certificate Supervisor Training, FMCSA DOT Regulations 2015
OSHA 10 Hour Training Certificate 2015
HAZCOM “First Responder, Operations Level” 2016
HAZWOPER 2016
AirBP 2016
Shell Aviation 2016
Responsible Care, American Chemistry Council 2016
FEMA - ICS 100.b, 200B 2016
FEMA – NIMS, 700.A 2016
DOT / Hazmat Compliance, OSHA 2015
Kaplan College, Davenport, Iowa, Criminal Justice 2011
DTI (Detective Training Institute) San Diego, California 2002
Security Training Program 2014
Loran, Pittsburgh, Pennsylvania 2001
Continuing Education, JJ Keller, FMCSA, Safety seminars on going
Security and Management, BLR®&mdash, Business & Legal Resources on going
Various On-line and Seminars for Business and HR on going
Lincoln Tech, Oak Lawn, Illinois, Graduated 3.9 GPA 1989
Certificate in Auto and Truck Technologies; Mechanics and Business Development 1989
Constrcution Safety 2016
Accomplishments and Skills
TWIC holder Hazmat Clarence
Tanker both truck and stationary, pump off
Creation and Development of a Theme Based Safety Training Program - “Role-Safe”
Development of Trucking Safety Department / Risk Management
DOT Supervisor Training
Development of and Enforcement of Company Policy
Creation of Employee / Driver Handbook
Creation of Driver Orientation Program, to include HAZMAT DOT and OSHA Training
Training and Certification of HAZMAT Drivers
Creation, Development and Implementation of HAZMAT Security Plan
Process safety development and implementation.
Successfully Preparing and Achieving “Satisfactory” FMCSA status
Held Instructors license issued by Indiana Bureau of Motor Vehicles
Ruan Logistics MEGA Safe Instructor
36 Years of Customer Service and Transportation Industry Experience, I.E. Training, Logistics, Service Shop, Carry Out Food Service, Manufacturing, Construction, Property Management Related Industries
Knowledgeable and Proficient with Computers and Software, Creating Budgets, AR, AP, PL, Stats and Trends, PR and group planning. Microsoft Office and AS400, 4DX “The 4 Disciplines of Execution”
Held ASE Certificate in Mechanics
Microsoft Office, AS 400
Planning and budget creation / management
Hold CDL A with HAZMAT endorsement,
Clean MVR
Guest Speaker
Professional References
Larry Dowdy
Sr. Officer Kentland Bank
Ed Murphy
Co-owner General Machine and Saw
Julie Myers
Thyssen Krupp Material/Production Planner
Mike Stanojevic; Vice President
BMM Carrier Inc.
Personal References
Marcus Smith
Owner of Marcus Smith Trucking
Scott Mitchell
Supervisor City of Gary
Water and Sewer
Richard Elman
Secretary Indiana Grand Lodge
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