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Information Technology Service

Streamwood, Illinois, United States
October 04, 2016

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Vernel Miller MSc.

**** ****** **.

Streamwood, IL 60107

Home 815-***-****

Cell 815-***-****

Personal Profile: An ambitious, self-motivated individual looking for an IT System Administrator position.

Network Servers: Springbrook / Financials / Payroll/ Utility Billing, Microsoft Server 2003 /Server 2008 / Server 2012, Active Directory, DHCP Server, DNS, WINS Server, FTP Server, VMWare, Terminal Server, MS SQL 2008, Microsoft NT 4.0 Server, MS Systems Management Server (SMS), SCCM, Numara Footprints, Promisec, Remote Access Server (RAS), DHCP Server, Exchange Server 2003/2007/2010, (VERITAS) Backup Exec, Numara Footprints Asset Core Server, MS Internet Information Server 7.0, Symantec Enterprise Vault 8/9/10 and Print Server.

Asset Management Software: Numara Asset Core 11, 11.1, 11.5, 11.6, 11.7, 12.0

Helpdesk / Workflow Software: Numara Footprints Service Core 9.5, 10.0, 11.1, 11.5, 11.6, 12

Operating Systems: Microsoft Windows: 3.1, 3.11, 95, 98, NT 4, 2000, XP, Vista, 7, 8 and XP Professional

Database Software: Microsoft Access XP/2003/2007/2010, Microsoft SQL Server 2000/2003/2005/2008/2012, My SQL 3/4/5, Oracle 9i/ 10g/11g/

Security Software: Wireshark, Microsoft Baseline Security Analyzer (MBSA), Microsoft Network Monitor, McAfee Antivirus, McAfee ePO 2/3/4, Symantec Norton Antivirus, Promisec, Fluke Aircheck

Enterprise Resource Planning Systems: Springbrook, Oracle EBS, HP3000/MPE

Hardware: HP, Dell, SANS

Network Device: Cisco Switches, Adtran Routers, Netgear, Linksys, HP Switches, SonicWall Firewall, Cisco ASA


The Intersect Group (MedAssets). Alpharetta, GA (December 2014 – July 1, 2016)

BMC ITSM Tool Consultant

Review and update requirements for software distribution with BMC Footprints Asset Core tool -Version 11.7. and 12.0

Revise design of BMC Footprints Asset Core product based on requirements.

Review and revise software distribution method and approach.

Lead the tool installation and deployment.

Lead existing data and software packages migration to the BMC Client Manager (Footprints Asset Core) tool.

Identify integration approach with BMC ITSM tool.

Install, configure and maintain BMC FootPrints Service Core and Asset Core based off Information Technology Infrastructure Library (ITIL) framework and best practices.

Configure and maintain the configuration management database (CMDB). Maintain and Integrate configuration items (CIs).

Configure asset management tools and designed procedures to maintain relationships within configuration management database (CMDB).

Setup, configure, and manage Microsoft Windows Server OS and SQL Servers.

Train and develop IT service management (ITSM) support team.

Develop and design reports and PowerPoint presentation for senior executive team.

The Village of Franklin Park Franklin Park, IL (November 2013 – November 2014)

Information Technology Manager.

Trouble-shoot and maintain enterprise servers by monitoring server logs and alerts.

Work closely with Numara support to find the best solutions and coordinate the deployment of application upgrades, patches and fixes.

Write the specifications for new Workspaces.

Setup, deploy, configure, and support Numara Footprints Workspaces.

Monitoring, maintain, support, and optimize all Village network hardware and software.

Restructure and modify the WAN and LAN design.

Design and deploy a custom Footprints Workspace for IT Helpdesk to track all Information Technology requests.

Setup, configure, and manage DNS and DHCP.

Manage the IT Asset portfolio by creating hardware and software policies, and operational rules.

Perform IT Asset risk and cost financial analysis.

Streamline business processes by creating interactive workflows.

Manage, deploy and maintain Windows 2008 R2 and 2012 servers;


b)Configure GPO

c)Manage and upgrade AD

d)Perform user migrations

e)Manage user and computer accounts.

f)Setup and configure IIS.

Pace Suburban Bus Co. Arlington Heights, IL (November 2009 – November 2013)

Senior Network Application Specialist

Managed all issues related to Numara Asset Core and Numara Footprints Service Core including; user access setup, client deployment, discovery and relay problems.

Coordinate communication between the separate IT sections.

Designs, develops, maintains and supports the application environment throughout each phase of the lifecycle.

Setup Numara Asset Core application to patch enterprise desktops and servers.

Create survey Workspaces applications to monitor Helpdesk and Paratransit department level of service. Use the survey data to generate Numara reports and dashboard data.

Use Numara Asset Core console to rollout NAMP agent, find IT assets, manage applications and push applications.

Supervise and coordinate technology needs for 1500 + employees.

Implement regular training for employees.

DNS and DHCP administrator: Install and manage DNS and DHCP

Plan, prepare, and devise software deployment schedules according to organizational needs and workloads.

Observe and evaluate applications and systems performance.

Resolve complaints and answer questions from customers regarding services and procedures.

Prepare, maintain reports and records in regards to operational budgets.

Develop and improve procedures to meet or exceed customer expectations.

Requisition and purchase IT departmental hardware and software.

Oversee critical project resources and implementation.

Design and implement a Numara Footprints Change Management application; facility service desk application; Partransit user request system and information technology Helpdesk system.

Oracle Application System Administrator; create and manage responsibilities, menus, users, and printers.

Migrate data from old legacy service desk application to Numara Footprints service desk solution.

Manage, deploy and maintain Windows 2008 R2 and 2012 servers;


b)Configure GPO

c)Manage and upgrade AD

d)Perform user migrations

e)Manage user and computer accounts.

f)Setup and configure IIS.

Pace Suburban Bus Co. Arlington Heights, IL (June 1999 – October 2009)

Microcomputer Specialist

Develop and deploy Software Development Life Cycles (SDLC) and Software Testing Life Cycles (STLC) for organization mission critical applications.

Analyzed, assessed, and identified network performance problems maintaining operability.

Trained company personnel and clients on computer specific system, along with installing and troubleshooting all software issues for network security

Administered network designs and provided comprehensive support for server and desktop systems and related software.

Maintained outstanding customer relations through prompt and courteous responses to all user trouble-calls.

Created and presented Business Cases, RFP responses, Statements of Work and Work Breakdown Structures to C-Level, Business and IT Executives.

Conferred with users, staff, and management to establish requirements for new systems and modifications.

Design multiple Workflow management systems to allow users to define and create different types of system jobs/processes.

Skill Summary:

15 years of hands-on experience building and maintaining servers.

10 years of experience managing large projects.

5 years of experience in Information Technology Supervisory\Management.

5 years of experience with Numara Footprints and Asset Core application.

10 years of experience building and maintaining Microsoft Exchange server.

10 years of hands-on experience working with Active Directory, Group Policy, Internet Information Services and Domain Name Servers (DNS).

14 years of experience working on Enterprise Resource Planning (ERP) systems.

Certifications / Training:

Certified Footprints Administrator (FPA)


St. Philip’s College

San Antonio, Texas USA

Associate Applied Science, Computer Maintenance Technology

May, 1995

University of St. Francis,

Joliet, Illinois USA

Bachelor of Science, Organizational Leadership

December, 2009

University of St. Francis,

Joliet, Illinois USA

Master of Science, Management

May, 2011

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