Program Director, Human Service, Executive Director, Program Evaluator

Tamara White

678-***-**** *********@*****.***

NON-PROFIT ORGANIZATION COLLEGE/UNIVERSITY HUMAN SERVICES

PROFILE

Human Services Professional with considerable academic, research, and practical experience, with interest and experience in organizational development and management is seeking to use exceptional presentation and public speaking skills in these areas in a new position. Background includes leadership roles, training, consulting, and encouraging collaborative process to diverse populations and communities.

KEY ATTRIBUTES

Excellent Interpersonal Skills • Adaptable • Client Relationships • Organized • Liaison/Building & Maintaining Contacts • Compiling Information • Excellent Oral & Written Communications • Public Speaking & Presentations • Consulting & Program Management • Time Management • Skilled Interviewer • Case Management • Referrals & Affidavits • PowerPoint/Word/Excel/Web Development

PROFESSIONAL EXPERIENCE

New Beech Grove / Contract Newport News, VA/Atlanta, GA 2011 – Present

Organizational Development Consultant

Community Development Corporation that assists with elderly, youth and other community enrichment programs in Newport News, VA.

Used consulting and strategic management skills to provide direction and guidance in the organizational process, operations and planning of programs on time and on budget working from efficiently equipped home-based office 75% of the time.

Initiated and developed new partner relationships, which resulted in strategic alliances and positive social change opportunities in the community.

Employed exceptional presentation and speaking skills to presenting proposal presentations.

Worked collaboratively to assess organizational programs and identified ways to improve efficiency and effectiveness of services offered.

Compiled data, requirements, and expectations for employee handbook and training manuals.

Lead project manager for biannual seminars/yearly conferences averaging 300 - 700 attendees.

ACCOMPLISHMENTS: Redefined all departmental operational procedures increasing efficiency, goal attainability and yearly membership and revenue by 30%.

Texas Department of Family and Protective Services San Antonio, TX 2014 – 2015

CPS Investigator

A human service agency that protects children, elderly, and people with disabilities from abuse, neglect, and exploitation by involving clients, families, and communities.

Prepared affidavits, court related documents; attended hearings, testified, if needed.

Prepared customized treatment plans based on client feedback, professional assessment, and consultations with relevant medical professionals.

Provided family members explanations of issues and information to support client treatment.

Regularly followed up with clients to ensure successful adherence to treatment plans.

Identified situations of domestic violence and abuse, and reported to appropriate authorities.

Worked individually with children to provide guidance in an understandable way.

Liaised with schools and community groups to promote awareness of mental health issues.

ACCOMPLISHMENTS: successfully established safe and rehabilitative alternatives for removing children from the home in 95% of abuse cases. Used statewide computer software to track case management, which resulted in maintaining a manageable caseload.

The Network Norcross, GA 2009 - 2010

Compliance Specialist

The Network provides integrated governance, risk and compliance (GRC) solutions to help organizations mitigate risk, achieve compliance, and create better and more ethical workplaces.

Collaborated with management team to ensure departmental support and full understanding of compliance responsibility.

•Acted as liaison between clients and regulatory administrators.

•Regularly addressed clients' employment concerns/grievances in a written format for administrative review.

•Reviewed data to find patterns of discrimination and misconduct.

•Maintained accurate client files (including names, addresses, and phone numbers) without compromising clients' identity in document report.

ACCOMPLISHMENTS: worked efficiently in a fast-paced and pressured environment. Recognized for exceeding production deadlines.

TRAINING

Advanced Graduate Studies in Human Services (Certificate) 2015

Criminal Justice Information Services (CJIS) Awareness Training 2015

Domestic Violence Training 2015

Texas DFPS Basic Skills Development Training (Certificate) of Completion 2015

Texas DFPS Administering Oral Fluid Drug Screen 2015

Organization Management & Tax (Certificate) 2012

Organization Administration (Certificate) 2009

Level I CPE / Clinical Pastoral Education (Certificate) 2009

MEMBERSHIPS

National Organization of Human Services • TUA Honor Society • Society of Theta Phi

EDUCATION

Walden University - Minneapolis, MN Aug 2016

PhD degree in Human Services - Counseling

Interdenominational Theological Center - Atlanta, GA 2009

M.Div. degree in Pastoral Care and Counseling

Clark Atlanta University - Atlanta, GA 1999

Bachelor of Arts degree in Speech Communications

VOLUNTEER / COMMUNITY SERVICE

Advocate Intern, Muriel Lokey Poverty Rights Center & Emmaus House - Atlanta, GA

Student Chaplain, Training and Counseling Center St. Luke's - Atlanta, GA

Volunteer, Dryades Street YMCA - New Orleans, LA

Volunteer, Children's Restoration Network - Atlanta, GA

PUBLICATIONS

White, T. Stigmas of African American Clergy Regarding Mental Health Services and Their Effect on the African American Community. Journal of Human Services, 2014.

AWARDS/ACCOMPLISHMENTS

COGIC Charities Insurance Partnership Award 2008

BWML Fellow 2008

GTE Scholarship 2008

Sylvia L. Shapiro Scholarship 2008

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