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Customer Service Front Office

Location:
Zimbabwe
Salary:
800 usd
Posted:
October 04, 2016

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Resume:

STEPHANIE C NHEWEYEMBWA

**** **** *****,********* *,Harare, C: +263********* acwwif@r.postjobfree.com

Drivers license number: 638544LC

Summary

Knowledgeable Travel and Tourism professional has sound understanding of attracting tourists to various destinations

through good public relations and marketing skills. Additionally has good experience working as a Travel Agent to identify package deals and promote guided tours .Has an Advanced Diploma in Leisure and tourism managemt and an honours in travel and recreational management.Key skills include time management,organisation and written and verbal communication.

Highlights

● Extensive knowledge of customs and visa requirements

●Good knowledge of ticketing and booking

●Great understanding of good tourism marketing techniques to encourage destination travel

●Experienced with all aspects of tourism industry

● Excellent social and interpersonal skills

●Highly professional appearance and demeanor

●Solid customer service

Education

Advanced Diploma in Leisure and Tourism Management (ABMA,UK)

2010

Ranche House College

An Honours Degree in Travel and Recreational management

Chinhoyi University of technology

2011

Professional Experience

Reservationist and Front office personnel

Name of company - Standard Hotel

Time period - July 2015 to May 2016

Responsibilities

Front office operations and attending to the switch board

Securing and attending to direct bookings

Attending customer inquiries and queries

Welcoming guests upon arrival

Banking daily income

Complying monthly reports

Travel Consultant

Name of company- Zimbabwe Tourism Authority

Time period- August 2013 to July 2014

Responsibilities

● Assisted clients with choosing tourism packages.

●Helped identify guided tours and packages to various international tourism destinations.

●Assisted individuals with obtaining needed visas and understanding basic customs requirements .

● Searched for and located the best deals for clients

●Liased with hotels,airlines and buses to determine availability and book passage or stays .

●Provided travel brochures and destination literature with points of interest relevant to customer needs.

Vacation Employment

During,my vacations, I would take part employment at Afrilodge,since 2012,which was about four months employment per year

References

Mr T Mushangwe

Zimbabwe Tourism Authority

+263*********

Mrs N Goba

Standard Hotel

Main ST between 1st and Connaught Avenue0

Bulawayo

acwwif@r.postjobfree.com

+263********* or +077*******



Contact this candidate