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Sales Customer Service

Location:
Chennai, Tamil Nadu, India
Posted:
October 04, 2016

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FAIZ USMANI

Mobile Number: +** - 989*******

Email: acwwf6@r.postjobfree.com

Senior Sales, Customer Service, Business Development

Highly Motivated and Experienced Senior Sales Executive with proven history of sales & business development. Success in domestic and multinational, sales, service, marketing, and channel management. Special expertise in building and leading top performing teams, coordinating critical initiatives, and introducing process improvement plans to improve results.

WORKEXPERIENCE

COMPANY: - Presently working (Worth Infra Building Solutions) November 2014 – Senior Sales Executive

JOB PROFILE

Responsible for assigned sales targets (monthly, quarterly and annually).

Goals set for centres month on month, maintaining relationship with target customers, customer service, ensuring high rate of return on investment, sales support and sales.

Maintaining stock as per norms, Document collection, Provide daily. Promoting the Brands & Encouraging the Sales through various Promotional Activities. Establishing a healthy relationship with retailers, Effectively handled the Retailers Claim Settlement, Promoting Sales through Visibility in my area.

Operating Internet, Updating all records and documents (Hard copy as well as Soft copy), Purchasing and maintaining stocks, Data Entry, Updating accounts, Compiling MIS reports, Networking with different stake Holders and organization.

Getting order through buying house and export house

Proper execution of order and dispatch it on time.

Follow up for payment.

Develop new sample for client.

Maintain good relation with client.

Lead a high performance sales team and guide them in targeting new named accounts.

Responsible for creating strategies.

Responsible for taking control of a stagnant relationship and drive future growth and higher product partnership.

Strategically align with the end customer needs, drive joint Go-to-Market revenues and expand the relationship.

Managed 6 high-caliber sales team members and guided them in their career growth.

COMPANY: Colmef Building Tech. Dubai (UAE) July 2012-Aug 2014 Sales man / Sales Coordinator

JOB PROFILE

Determine customer needs and propose appropriate service needs.

Meet or exceed the new business sales goals.

Prepare and deliver sales proposals/presentations and follow up with key decision makers.

Develop and maintain an awareness of market behavior and competitive trends and respond accordingly.

Regularly meet with Sales Supervisor to review weekly sales activities, progress on goals, and status of prospective customers.

Maintaining and developing relationships with existing customers in person and via telephone calls and emails. Cold calling to arrange meetings with potential customers to prospect for new business.

Responding to incoming email and phone enquiries.

Acting as a contact between a company and its existing and potential markets.

Negotiating the terms of an agreement and closing sales.

Gathering market and customer information.

Representing their company at trade exhibitions, events and demonstrations.

Negotiating on price, costs, delivery and specifications with buyers and managers.

Advising on forthcoming product developments and discussing special promotions.

Liaising with suppliers to check the progress of existing orders.

Checking the quantities of goods and planning strategies to clear near expiry goods.

Recording sales and order information and sending copies to the sales office, or entering figures into a computer system.

Reviewing your own sales performance, aiming to meet or exceed targets.

Making accurate, rapid cost calculations and providing customers with quotations.

Attending team meetings and sharing best practice with colleagues.

SENIOR SALES EXECUTIVE March2011-July 2012 COMPANY: Electra Abu Dhabi (UAE)

JOB PROFILE

Greets customers on the sales floor and determined their requirements.

Maintained awareness of all advertisements and promotions.

Answered customer’s question, provided information on existing and new products.

Maintained stock, invoices & display of the showroom.

Reported to Supervisor daily on merchandise replenishment needs and inventory control.

Received payment by cash, debit/credit cards and vouchers.

Assisted in Price changes, Merchandising, Floor moves and Display maintenance.

Identified slow moving items & planed to expedite them within sale or different promotional ways.

SALES ASSOCIATE March 2006 to May 2010 COMPANY: The Living Zone, USA Franchise Company(Dubai, UAE)

The Living Zone (BOMBAY) a major wholesale distributor for furniture and home accessories in the UAE, Kuwait, Saudi Arabia, Bahrain, Oman, and Qatar. The Living Zone has three strategically placed retail stores located in Dubai's best malls.

JOB PROFILE

Maintained outstanding customer service.

Maintained solid product knowledge.

Follow up with customers, provided information on existing and new products.

Handle payment by cash, credit cards or vouchers.

Participate in stock checking, inventories and cycle counts.

SALES EXECUTIVE March2002-Sept.2005 COMPANY: HOME AND GARDENS (UAE)

JOB PROFILE

Reports to Co-ordination of marketing aspects.

Submitting monthly report to the General Manager.

Control over Stock reconciliation of the discrepancies.

Follow up with Customers.

Ensuring prompt settlement of Debts.

Attending to customers under standing the requirements, assisting to them to work their choice

Maintains a customer service oriented operation while conveying the company policies and image of the customers

Supervisor daily on merchandise replenishment needs and inventory control

EDUCATION

Done, Bachelor of commerce University of Bhopal (India)

PROFESSIONALDEVELOPEMENT

Computer Skills

Familiar with ERP System& J.D. Edwards, internet environment and Microsoft windows family i.e. Ms Office Automation. Documentation & Emails.

PRO Training U.A.E

"Service Excellence Level 1 and 2"

Security Trainings

‘Fire Warden Training from dynatech’

Top Skills

Key Sales skills

An Experienced Team Leader with the ability to initiate/manage cross-functional teams and multi-disciplinary projects.

Multitasking, Strategic & Critical Thinking.

Excellent Organizational skills, Presentation and Merchandising skills.

Team Player, Problem Analysis and Problem Solving skills.

Expertise to demonstrate, promote and sell.

Self Motivated, Initiative with a high level of energy.

Decision making, organizing and Planning Skills.

A “Work hard, Play hard” approach.

“Win-Win “Attitude With Clients

Tactfulness – “To Generate Positive Company Image“

PERSONAL

Hobbies: Cricket, Books, Music and Movies.

Marital Status: Married

Driving Licence: U.A.E

Date of birth: June 1971

Languages: Fluent in English & Urdu. Arabic

Home Country Address: H.NO. 41 KHALIL MANZIL JHANGIRABAD BHOPALINDIA

REFERENCEON REQUEST



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