Broderick D. Thomas

**** ******* ***** *** *, Chino Hills, CA 91709

Cell: 310-***-**** - acwwda@r.postjobfree.com

Summary

Office Automation Administrator with ten years of experience and transferable skills. With a proven track record of project accomplishment as a Biller Specialist, Data Entry Specialist, Call Center Representatives. Accomplishments

As a Media Biller, I researched and resolved numerous billing problems and issues, managed the company two biggest clients and cut processing time by 5%. As a Call Center Representative, I managed call flow with up to 100 plus calls per day. Completing audits for health insurance agencies before the federal deadlines under HIPPA Policies.

Experience

Accounting Clerk

July 2015 to February 2016

Logomark - Tustin, CA

• Print, mail or fax invoices/statements to customers; monitor invoicing for issues

• Responsible for outgoing mail, maintain mail machines, order mail supplies

• Archive resale certificates

• Maintain sale order cancelations in the system

• Pull orders as requested

• Filling

• Store invoices in warehouse

Gift Consultant/Call Center Representative (Seasonal) October 2014 to December 2014

Houdini Inc. - Fullerton, CA

• Answer calls and handle customer inquiries.

• Research required information using available resources.

• Manage and resolve customer complaints.

• Provide customers with product and service information.

• Enter new customer information into system and update existing customer information

• Completing customer orders via phone, email and website.

• Identify and solved escalate priority issues by using appropriate company resources Medical Call Center Representative (Contract)

March 2014 to May 2014

Datafied - Anaheim, CA

• Inbound/Outbound Customer Service.

• Provided accurate and appropriate information in response to inquiries from medical facilities

• Maintained up-to-date records at all times.

• Handled 50-100 inbound/outbound calls a day to Medical Facilities and Doctors' offices, follow scripted and entering in information.

• Update doctor’s information in system.

• Send patient information request to medical facilities in compliance with HIPPA rules and glide lines.

• Document call logs notes in system.

• Data entry

Gift Consultant/Call Center Representative (Seasonal) October 2013 to December 2013

Houdini Inc. - Fullerton, CA

• Answer calls and handle customer inquiries.

• Research required information using available resources.

• Manage and resolve customer complaints.

• Provide customers with product and service information.

• Enter new customer information into system and update existing customer information

• Completing customer orders via phone, email and website.

• Identify and solved escalate priority issues by using appropriate company resources Accounting Clerk/Media Biller

August 2012 to April 2013

Rezonate Media - Torrance, CA (Contract)

• Responsible for Analyzing and generating reports to assure that production estimates are billed timely and are within budget, in order to avoid Agency out of pocket costs.

• Prepare and generate the monthly production and media billing/invoices on assigned Agency clients accurately and timely, Contact media vendors for any missing invoices.

• Interact with Media Departments to expedite discrepancy process, ensure all vendor information is correct and up-to-date.

• Ensure invoices are in compliance with customer’s contracts (in both dollars and units).

• Assist with month-end revenue reconciliation and resolve reconciling items in a timely manner.

• General clerical duties including filing monthly billing packets, saving contracts to the accounting drive, and assisting with email news IO's.

• Retrieving new, revised and sign IO's via email from vender.

• Identify short-pay and generate credit memos (involves working with both the accounting and operations departments to accurately research, document and record credits). Member Services/Call Center Clerk (Contract)

February 2011 to March 2011

AARP - Torrance, CA

• Answer and resolve member’s general inquiries and issues.

• Project a professional company image through phone interaction.

• Made reasonable procedure exceptions to accommodate unusual customer requests.

• Demonstrated mastery of customer service call script within specified timeframes.

• Update member’s information, process membership payments.

• Offer members special promotions and discounts.

Accounting Clerk/Media Biller

May 2005 to April 2010

Carat - Torrance, CA

• Processed and paid invoices for various clients utilizing Donavon Data System, collaborated with media buyers and planners to maintain correspondence with networks and publishers to reconcile monthly billing.

• Prepared retainer billing, process and input over 300 invoices per billing cycles.

• Created monthly client statements.

• Resolve billing discrepancies, review and match vendor invoices with company bills.

• Cleared invoices for payment according to the client schedule; maintained logs of discrepancies.

• Meet monthly, quarterly and year-end deadlines, Process invoices by analyzing and comparing internally prepared billing reports and vender contracts. Mail Clerk

September 2004 to February 2005

Stivers Staffing Services - Los Angeles, CA

• Processed of incoming mail.

• Delivered incoming mail and packages to departments.

• Sorted and post outgoing mail from departments.

• Light phone and filing duties.

Highlights & Skills

Accounting operations professional

Knowledge of HIPAA rules and regulations

Strong communication skills

Results-oriented

Expert in customer relations

Self-directed

Proficient with Microsoft Office Suite

Strong problem solver

Proficient in customer account software

Proficient in Oracle, Siebel, Window 8

Strong analytical skills

Education

High School Diploma

Gardena High School - Gardena, CA,

West Los Angeles College - Culver City, CA

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