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Marketing

Location:
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Posted:
October 04, 2016

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Resume:

LIM EE VEN

G-**-**,

Jalan Usahawan *, Kampung Baru Off Air Panas,

***** ***** ******

+60-193******

acwwd7@r.postjobfree.com

PERSONAL INFORMATION

Sex: Female

Born March 21st, 1991 in Kuala Lumpur, Malaysia

Marital status: Single

Possesses own transport: Yes

ADDITIONAL INFO

PROFICIENCY

Could speak fluently with four types of language, English, Bahasa Malaysia, Cantonese and Mandarin.

KEY SKILLS & COMPETENCIES

• A clear and confident telephone manner.

• Ability to communicate effectively with a wide range of customers.

• Proven aptitude for dealing with customer complaints.

• Experience of working in a busy, inbound call center environment.

• Fully aware of the importance of data security and relevant legislation.

• Prospecting for sales leads.

• Able to identify and act upon potential sales opportunities.

• Communication and listening

• Information technology

• People management

• Organization

• Customer service

• Being confident and focused

• Being professional and courteous

• Being open minded

• Resolving problems quickly

• Being thorough and analytical

PERSONAL CAPABILITIES

1. Well presented, polite, tactful and friendly.

2. Able to handle aggressive behavior and take control of difficult situations. 3. Having a natural flair for talking to people.

4. Ability to build rapport effectively and identify solutions to customers needs. 5. Able to handle unreasonable expectations.

EXPERIENCE

11. 2014 – PRESENT MARIE FRANCE BODYLINE SDN BHD

Senior Marketing Executive

• Deliver products/services that meet or exceed the customer requirements.

• Provide proper refund and compensation to customers on time.

• Develop and update customer related reports.

• To develop strategic relations with social influencers or bloggers to secure sponsorship for review

• Propose new strategy of engagement with social

influencers or bloggers from time to time to maintain a long term collaboration relationship

• Create relevant and interesting tips for Facebook and Instagram content to maintain engagement with fans

(in English, Chinese and Cantonese version).

• To handle customer‘s issues faced in treatment centre throughout the implementation life cycle in a timely and accurate fashion

• To maintain, build and update mailing databases

• To organise and attend events and exhibitions

• To carry out market research and customer surveys to assess demand, brand positioning and awareness

• To monitor competitors‘ activities

• To support the marketing manager, and other

colleagues.

• To engage in relevant conversations with end users and response to queries and complaints in Cellnique careline and social media platforms.

• Develop, manage and execute online campaigns.

• Coordinate with online sales team on content updates such as promotions for official website or requesting bloggers to share promotions.

• Develop reports for every campaigns done and

completed post-mortem follow up to evaluate

performance of every activities.

• Have full knowledge of usage and functions for every products in order to answer customers‘ enquiries or complaints with zero mistake.

• To monitor customers‘ reviews in both Cellnique

domain website and other online market placesand

awareness

• To monitor competitors‘ activities

• To support the marketing manager, and other

colleagues.

• To engage in relevant conversations with end users and response to queries and complaints in Cellnique careline and social media platforms.

• Develop, manage and execute online campaigns.

• Coordinate with online sales team on content updates such as promotions for official website or requesting bloggers to share promotions.

• Develop reports for every campaigns done and

completed post-mortem follow up to evaluate

performance of every activities.

• Have full knowledge of usage and functions for every products in order to answer customers‘ enquiries or complaints with zero mistake.

• To monitor customers‘ reviews in both Cellnique

domain website and other online market places.

10.2013 – 10.2014 SHANGRI-LA HOTELS & MARKETING SDN BHD Customer Relation Executive

• Ensure and provide flawless, upscale, professional and high class customer service experiences

• Expect and react promptly to customers’ requirements and inquires

• Respond to customers needs and anticipate their

unstated ones

• To take care that the telephone calls have been

handled properly, to provide additional information to the guests about the tourist spots.

• Perform customer verifications with zero mistakes

• Keep records of customer interactions and

transactions

• Actively listen and resolve customers’ complaints and record details of inquiries, comments and complaints

• Maintain VIPs databases followed with the P&C of the company

• Manage administration

• Coordinate and manage communication between

customers and other colleagues and follow up to

ensure complete service recovery

• Provide customer feedback and continuously improve overall rating

01.2012 – 09.2013 FDCV GROUP SDN BHD

Marketing cum Event Executive

• Planning, implementation and follow-up for all special events

• Develop and maintain event and volunteer databases.

• Manage all aspects of volunteer committees and

volunteer coordination, including but not limited to, staffing, recruitment, supervision, training and

acknowledgement

• Coordinate event logistics, publicity, including public relations, advertising and collateral material design, production and distribution.

• Supervise and coordinate with event contractors.

• Develop and implement marketing plans and

materials.

• Broaden social networking to benefit the organization. EDUCATION

01.2009 – 05.2011 DIPLOMA IN BUSINESS ADMINISTRATION INSTITUTE/UNIVERSITY TAR COLLEGE

CGPA 2.7

01.2004 – 11.2008 SPM ; PMR

SCHOOL SMK PUTERI TITIWANGSA

RESULTS 4 AS, 6 CREDITS ; 8AS

LANGUAGE

(Proficiency: 0=Poor - 10=Excellent)

Language Spoken Writen

Mandarin 10 10

English 9 9

Bahasa Malaysia 9 9

Cantonese (Traditional Chinese) 9 9



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