Marketing
Resume:
LIM EE VEN
Jalan Usahawan *, Kampung Baru Off Air Panas,
*****.***@*****.***
PERSONAL INFORMATION
Sex: Female
Born March 21st, 1991 in Kuala Lumpur, Malaysia
Marital status: Single
Possesses own transport: Yes
ADDITIONAL INFO
PROFICIENCY
Could speak fluently with four types of language, English, Bahasa Malaysia, Cantonese and Mandarin.
KEY SKILLS & COMPETENCIES
• A clear and confident telephone manner.
• Ability to communicate effectively with a wide range of customers.
• Proven aptitude for dealing with customer complaints.
• Experience of working in a busy, inbound call center environment.
• Fully aware of the importance of data security and relevant legislation.
• Prospecting for sales leads.
• Able to identify and act upon potential sales opportunities.
• Communication and listening
• Information technology
• People management
• Organization
• Customer service
• Being confident and focused
• Being professional and courteous
• Being open minded
• Resolving problems quickly
• Being thorough and analytical
PERSONAL CAPABILITIES
1. Well presented, polite, tactful and friendly.
2. Able to handle aggressive behavior and take control of difficult situations. 3. Having a natural flair for talking to people.
4. Ability to build rapport effectively and identify solutions to customers needs. 5. Able to handle unreasonable expectations.
EXPERIENCE
11. 2014 – PRESENT MARIE FRANCE BODYLINE SDN BHD
Senior Marketing Executive
• Deliver products/services that meet or exceed the customer requirements.
• Provide proper refund and compensation to customers on time.
• Develop and update customer related reports.
• To develop strategic relations with social influencers or bloggers to secure sponsorship for review
• Propose new strategy of engagement with social
influencers or bloggers from time to time to maintain a long term collaboration relationship
• Create relevant and interesting tips for Facebook and Instagram content to maintain engagement with fans
(in English, Chinese and Cantonese version).
• To handle customer‘s issues faced in treatment centre throughout the implementation life cycle in a timely and accurate fashion
• To maintain, build and update mailing databases
• To organise and attend events and exhibitions
• To carry out market research and customer surveys to assess demand, brand positioning and awareness
• To monitor competitors‘ activities
• To support the marketing manager, and other
colleagues.
• To engage in relevant conversations with end users and response to queries and complaints in Cellnique careline and social media platforms.
• Develop, manage and execute online campaigns.
• Coordinate with online sales team on content updates such as promotions for official website or requesting bloggers to share promotions.
• Develop reports for every campaigns done and
completed post-mortem follow up to evaluate
performance of every activities.
• Have full knowledge of usage and functions for every products in order to answer customers‘ enquiries or complaints with zero mistake.
• To monitor customers‘ reviews in both Cellnique
domain website and other online market placesand
awareness
• To monitor competitors‘ activities
• To support the marketing manager, and other
colleagues.
• To engage in relevant conversations with end users and response to queries and complaints in Cellnique careline and social media platforms.
• Develop, manage and execute online campaigns.
• Coordinate with online sales team on content updates such as promotions for official website or requesting bloggers to share promotions.
• Develop reports for every campaigns done and
completed post-mortem follow up to evaluate
performance of every activities.
• Have full knowledge of usage and functions for every products in order to answer customers‘ enquiries or complaints with zero mistake.
• To monitor customers‘ reviews in both Cellnique
domain website and other online market places.
10.2013 – 10.2014 SHANGRI-LA HOTELS & MARKETING SDN BHD Customer Relation Executive
• Ensure and provide flawless, upscale, professional and high class customer service experiences
• Expect and react promptly to customers’ requirements and inquires
• Respond to customers needs and anticipate their
unstated ones
• To take care that the telephone calls have been
handled properly, to provide additional information to the guests about the tourist spots.
• Perform customer verifications with zero mistakes
• Keep records of customer interactions and
transactions
• Actively listen and resolve customers’ complaints and record details of inquiries, comments and complaints
• Maintain VIPs databases followed with the P&C of the company
• Manage administration
• Coordinate and manage communication between
customers and other colleagues and follow up to
ensure complete service recovery
• Provide customer feedback and continuously improve overall rating
01.2012 – 09.2013 FDCV GROUP SDN BHD
Marketing cum Event Executive
• Planning, implementation and follow-up for all special events
• Develop and maintain event and volunteer databases.
• Manage all aspects of volunteer committees and
volunteer coordination, including but not limited to, staffing, recruitment, supervision, training and
acknowledgement
• Coordinate event logistics, publicity, including public relations, advertising and collateral material design, production and distribution.
• Supervise and coordinate with event contractors.
• Develop and implement marketing plans and
materials.
• Broaden social networking to benefit the organization. EDUCATION
01.2009 – 05.2011 DIPLOMA IN BUSINESS ADMINISTRATION INSTITUTE/UNIVERSITY TAR COLLEGE
CGPA 2.7
01.2004 – 11.2008 SPM ; PMR
SCHOOL SMK PUTERI TITIWANGSA
RESULTS 4 AS, 6 CREDITS ; 8AS
LANGUAGE
(Proficiency: 0=Poor - 10=Excellent)
Language Spoken Writen
Mandarin 10 10
English 9 9
Bahasa Malaysia 9 9
Cantonese (Traditional Chinese) 9 9
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