Angela Hicks-Bennett

***-** ***** ****** ***** Ozone Park, NY 11420 917-***-**** acwwd4@r.postjobfree.com

Senior Project Manager/Coordinator Profile

Results-driven senior manager with a dynamic career, providing strategic and tactical execution of organizational-wide initiatives that have expanded productivity, quality, customer service and bottom-line financial performance. Successful in delivering cost reduction and business growth through process and procedures re-engineering, quality improvement, staff training, and team development. Strong work ethics, drive and ambition. Natural communicator and team leader with strong motivational skills and ability to build, produce, and succeed.

Strategic Business Planning / Project Planning & Control / Business Process Analysis / Problem Resolution

Processes & Procedures Design / Six Sigma & PMO Best Practices / Continuous Improvements / Training & Mentoring

Data Analysis, Integration & Reporting / Cross-Functional Global Team Leadership / Customer Relationship Management

Professional Experience

MODIS, INC Woodbridge, NJ 2016 – Present

CHASE – CONSUMER AND COMMUNITY BANKING

Digital PMO Project Manager (July – Oct) Provided PMO support to Business Manager, Program Manager, Product Manager, Design, Content, UI Dev, QA and BSA for Mobile Bank Initiative Q12017 Beta Launch. Tracked/Monitored Business Requirement reviews, sign-offs, Master Story Lists (MSL) reviews, captured action items (Jira), managed gaps, de-scope, new and 2017 planned requirements (Confluence). Provided input to governance process. Created process documentation for standard operating procedure of change controls. Created process documentation for business requirements thru implementation from Jira to Blueprint. Prepared weekly Mobile Bank action items (JIRA) and requirements (Confluence) statistics for Project Leadership Group (PLG) forum.

HSBC, THE AMERICAS SOFTWARE DELIVERY ORGANIZATION Jersey City, NJ 2005 – 2016

Dedicated 11-year career planning, defining, and overseeing appropriate execution of key programs and projects that have minimized risk, enhanced quality of service, and supported continued business growth.

REGIONAL PROJECT MANAGER – LEAN SIX SIGMA / QUICK WINS PROCESS IMPROVEMENT PROGRAM (2014 – 2016)

Achieved $1.5M in savings for fiscal year 2015. Charged with overseeing the delivery of Six Sigma Green Belt training to regional resources, tracking and reporting on training and project metrics, coaching teams in executing regional Black Belt projects, creating opportunities for process ownership/control, fostering a culture of continuous improvement to optimize quality and cost efficiencies.

PROJECT MANAGER – SWD APPLICATION SERVICES METRICS WORK STREAM (2012 – 2014)

Implemented data collection best practices processes for Clarity Run The Bank Effort, Incident and Problem Management globally.

PROJECT MANAGER – GLOBAL LEAN SIX SIGMA (2011 – 2012)

Achieved $1.15M in savings in Vancouver and $450K in savings for Global HUB environments. Managed team of Black Belts that engaged and collaborated with regions to define and execute key programs to drive cost reduction globally.

SENIOR CONSULTANT BUSINESS SYSTEMS / MANAGER, PROJECT CREATION TEAM – NORTH AMERICA (2010 – 2011)

Managed offshore Project Management Organization (PMO) in creating Clarity and SharePoint frameworks to enable the initiation, planning, tracking, management and reporting of software development projects throughout North America. Facilitated Change Control Board meetings to approve or reject project requests. Oversaw the synchronization of requests across all systems. Maintained and updated document training modules for Clarity project framework. Guided project managers on the utilization of Estimation Calculator.

SENIOR CONSULTANT BUSINESS SYSTEMS

PLANNING FINANCE & QUALITY DEPARTMENT, PMO / PROCESS GOVERNANCE TEAM (2009 – 2010)

Defined, documented, established and measured standards to support new One HSBC System strategy focused on standardizing core HSBC.net, WHIRL, One HSBC Cards and HUB Core Banking systems across the enterprise to reduce costs. Collaborated in building governance framework to effectively capture and report on status of established goals during key initiatives. Reduced manual Effort Reporting process time by 5 days integrating Clarity and Report Project Database tools.

SENIOR CONSULTANT BUSINESS SYSTEMS

PLANNING FINANCE & QUALITY DEPARTMENT, CERTIFICATION TEAM (2008 – 2009)

Increased overall RBPM required documentation baseline from 20% to 70%.Conducted a complete assessment of software house processes to ensure compliance with project management standards. Managed the rollout of methodology, standards and governance to ensure the creation of essential documentation across entire software life cycle. Implemented and ensured the adoption of best practices across all aspects of SDLC project life cycle.

SENIOR CONSULTANT BUSINESS SYSTEMS / SIX SIGMA BLACK BELT (2005 – 2008)

Defined strategy to minimize costs of mobile devices by 50% elimination resulting in $20K annual savings. Identified issues and recommended solutions to enhance Service Quality Management operations across HSBC.COM. Led Metrics and Reporting team in defining data analysis and reporting strategies to track and measure performance, availability and responsiveness of all services. Directed all aspects of projects, and assisted in deploying new processes to enhance capability.

MERRILL LYNCH & CO., INC. New York, NY 1998 – 2005

Fast-track promotions through a series of increasingly responsible leadership positions. Advanced based on consistent contributions to project management, cost reduction, productivity improvement and team development.

SIX SIGMA BLACK BELT – INFRASTRUCTURE & DATA SERVICES (2003 to 2005) / ASST VICE PRESIDENT – SIX SIGMA TEAM (2005)

Led, executed, and completed DMAIC projects for the enterprise to increase efficiency and reduce costs. Managed the delivery of new data and report clean-up process solution, improving systems performance by 100% by automatically tracking and deleting obsolete data. Automated Design & Budgetary Estimate and Financial Approval & Tracking procedures for Global Network Centers’ projects, reducing project completion from 50 days to 6 days. Reduce requests not adhering to SLA of E2K Provisioning Process by 70%.

IDS METRICS & REPORTING TEAM LEADER - INFRASTRUCTURE AND DATA SERVICES (2002 to 2003)

Spearheaded the creation of the Management Information Reporting system to automate data capture from multiple systems for enterprise-wide reporting.

REPORTING AND CONTROL SPECIALIST / CIS METRICS & REPORTING SPECIALIST

PRIVATE CLIENT DISTRIBUTION SERVICES / COMPUTER INFRASTRUCTURE SERVICES (2000 to 2002)

APPLICATION BUSINESS LIAISON - PRIVATE CLIENT PRODUCTION SUPPORT (2000)

COMPUTER ANALYST - TGA PRODUCTION SUPPORT (1998 to 2000)

Education & Credentials

Ph.D. in Applied Management and Decision Sciences; Organizational Change and Leadership

Walden University, Baltimore, MD (2016)

Six Sigma Black Belt Certification

Merrill Lynch, New York, NY (2005)

Honors Master of Science Degree in Human Resource Management

Long Island University, Brooklyn, NY (2003)

Bachelor of Science Degree in Information Systems Management; Minor in Accounting

York College, The City University of New York, New York, NY (1998)

Clarity, SharePoint, WebEx, PMI Coursework, SCRUM Coursework, SDLC, Agile, MS Project Coursework

Microsoft Word, Excel, PowerPoint, Visio, Jira, Confluence, Blueprint, Project Pipeline

Contact this candidate